Supreme Court Company Purchasing Software To Enhance Efficiency & Profit Is Not A “Consumer” Within Consumer Protection Act: Supreme Court Cause Title: M/S POLY MEDICURE LTD. VERSUS M/S BRILLIO TECHNOLOGIES PVT. LTD Citation : 2025 LiveLaw (SC) 1102 The Supreme Court on Thursday (November 13) ruled that a person purchasing a product for a 'commercial purpose' having...
Supreme Court
Cause Title: M/S POLY MEDICURE LTD. VERSUS M/S BRILLIO TECHNOLOGIES PVT. LTD
Citation : 2025 LiveLaw (SC) 1102
The Supreme Court on Thursday (November 13) ruled that a person purchasing a product for a 'commercial purpose' having nexus with the generation of a profit can't be categorized as a consumer under the Consumer Protection Act 1986.
Calcutta High Court
Case: Malay Bose Vs. Susmita Saha Ors.
Citation: CRR 4737 of 2025
Calcutta High Court (“High Court”) bench comprising of Justice Dr. Ajoy Kumar Mukherjee set aside the West Bengal State Consumer Commission (“Commission”) order remanding the petitioner to ten days of judicial custody for failing to comply with directions to hand over the flat, execute the conveyance deed, refund the amount with interest and pay compensation to the homebuyer.
Competition Commission of India
Case – Elite Pro Basketball Private Limited vs. Basketball Federation of India
Citation - Case No. 10 of 2024
Competition Commission of India (“Commission”) bench, comprising Ms. Ravneet Kaur (Chairperson), Ms. Sweta Kakkad (Member) and Mr. Deepak Anurag (Member) has passed a prima facie order directing an investigation against the Basketball Federation of India (“BFI”) for abuse of its dominant position and engaging in anti-competitive practices.
National Consumer Disputes Redressal Commission (NCDRC)
NCDRC Stays Ex Parte Proceedings Against GLADA For Violating Principles Of Natural Justice
Case Title: Greater Ludhiana Area Development Authority vs Rajwinder Kaur FIRST APPEAL NO. 1127 OF 2018
The National Consumer Disputes Redressal Commission (NCDRC), comprising AVM J. Rajendra, AVSM VSM (Presiding Member) and Justice Anoop Kumar Mendiratta (Member), held that the Punjab State Consumer Disputes Redressal Commission's decision to proceed ex parte against the Greater Ludhiana Area Development Authority (GLADA) was unsustainable and violative of the principles of natural justice.
National Consumer Disputes Redressal Commission (NCDRC)
NCDRC Enhances Compensation Against New India Assurance For Faulty Claim Assessment
Case Title: M/s Khanna Polyrib Pvt. Ltd. vs New India Assurance Co. Ltd. & Anr. FIRST APPEAL NO. 272 OF 2015
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi (President) and Mr. Bharatkumar Pandya (Member), has held New India Assurance Company Ltd. liable for faulty claim assessment and failure to justify the deductions made by the surveyor.
National Consumer Disputes Redressal Commission (NCDRC)
Case Title : Mrs. Richa Navendu Shrivastava vs Fortis Healthcare CONSUMER COMPLAINT NO. 292 OF 2013
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member), has held Fortis Hiranandani Hospital liable for deficiency in service for failing to investigate an adverse reaction following the administration of IV fluids that preceded the patient's death. The Commission observed that the hospital's omission to forensically examine the infused fluids amounted to mismanagement.
National Consumer Disputes Redressal Commission (NCDRC)
NCDRC Upholds State Commission's Order In Machinery Supply Dispute; Reduces Interest To 12%
Case Title : Shivajirao More vs Siddhanath Sawant FIRST APPEAL NO. 75/2013
The NCDRC Bench comprising Justice A.P. Sahi (President) and Mr. Bharatkumar Pandya (Member), while dealing with an appeal concerning failure to honour the supply of machinery, held that Shivajirao More (OP-1/appellant) was liable for deficiency in service for failing to supply and install the machinery as agreed. The Commission upheld the State Commission's findings and directed a refund of ₹9,50,000 with 12% interest per annum from the date of promise.
National Consumer Disputes Redressal Commission (NCDRC)
Case Title : JOYDEEP BANERJEE vs RELIGARE HEALTH INSURANCE COMPANY LTD.
Case No : CC 274/2020 & CC 428/2020
The National Consumer Disputes Redressal Commission (NCDRC), comprising AVM J. Rajendra, AVSM VSM (Retd.), Presiding Member, and Justice Anoop Kumar Mendiratta, Member, dismissed two complaints filed against Religare Health Insurance (now Care Health Insurance), holding that aviation training was expressly excluded under the policy and, therefore, no deficiency in service was made out against the insurer.
National Consumer Disputes Redressal Commission
Military Hospital Services Provided Free Of Charge Not Covered Under Consumer Protection Act: NCDRC
Case Title: Smt. Sarabjeet Kaur vs. Military Hospital, Jalandhar Cantt. & Ors.
Case No.: DIARY CASE NO. NC/DN/80/2025
The National Consumer Disputes Redressal Commission, comprising Mr. Justice A.P. Sahi (President) and Mr. Bharatkumar Pandya (Member), held that medical services rendered by Military Hospitals are provided entirely free of charge to armed forces personnel and their dependents, and therefore fall outside the ambit of “service” under the Consumer Protection Act. On this ground, the Commission dismissed the complaint as not maintainable.
Delhi State Consumer Disputes Redressal Commission
Case Title: MR. BRIJESH SINGH VS. M/S PARKWOOD DEVELOPERS LTD.
Case No.: CC. NO. 211/2022
The Delhi State Consumer Disputes Redressal Commission, presided over by Justice Sangita Dhingra Sehgal (President), has held Parkwood Developers Pvt. Ltd. guilty of deficiency in service for failing to deliver possession of the allotted flat within the stipulated time and for causing financial hardship to the homebuyer. The Commission has directed the developer to refund the amount paid along with interest.
Karnataka State Consumer Disputes Redressal Commission
Case Title: Ruma Mohandas Gopani vs Frontier Shelters Pvt., Ltd. SC/29/CC/69/2024
The Karnataka State Consumer Disputes Redressal Commission, comprising T.G. Shtvashankare Gowda (President) and Divya Shree M. (Lady Member), held Frontier Shelters Pvt. Ltd. liable for deficiency in service for failing to hand over possession of the flat within the agreed time period. The Commission found that their failure to deliver possession, despite receiving 95% of the total payment, amounted to deficiency in service.
Delhi State Consumer Disputes Redressal Commission
Case Title: Nitin Sachdeva vs Uppal Chadha Hi-Tech Developers Pvt. Ltd. & Anr.
Case No.: 1130/2018
The Delhi State Consumer Disputes Redressal Commission, presided over by Hon'ble Mrs. Bimla Kumari (Presiding Member), has held Uppal Chadha Hi-Tech Developers Pvt. Ltd. guilty of deficiency in service for failing to execute the Buyer's Agreement and for withholding the refund of the booking amount despite repeated requests.
Delhi State Consumer Disputes Redressal Commission
Case Title: MS. MADHU & ANR. VS. PARSVNATH DEVELOPERS LTD
Case No.: CC. NO./608/2019
The Delhi State Consumer Disputes Redressal Commission, presided over by Justice Sangita Dhingra Sehgal (President) and Member Bimla Kumari, has directed Parsvnath Developers Ltd. to refund ₹4,00,000 with interest to flat buyers for failing to commence construction and deliver possession of the allotted flat in Parsvnath Palacia, Greater Noida, terming the conduct as deficiency in service and unfair trade practice
Delhi State Consumer Commission
Case Title: VIJAY KUMAR VS. AHULUWALIA CONTRACTS LTD.
Case No.: FA-448/2016
The Delhi State Consumer Commission, led by Ms. Bimla Kumari, allowed complaintant's appeal against Ahluwalia Contracts Ltd., holding the builder liable for deficiency in service for not delivering the flat on time. The Commission increased the refund interest from 6% to 12% per annum as per the Builder Buyer Agreement and directed the builder to pay ₹3,24,000 with 12% interest from the date of complaint till realization.
Maharashtra State Consumer Disputes Redressal Commission
Case Title: Vivek Saxena & ors Vs. ERA Realtors Pvt. Ltd. & ors
Case No.: CC/21/172
The Maharashtra State Consumer Disputes Redressal Commission, Mumbai, comprising Hon'ble Mr. Mukesh V. Sharma (Presiding Member) and Hon'ble Ms. Poonam V. Maharshi (Member), has held ERA Realtors Pvt. Ltd. (Opposite Party No.1), Omkar Realtors & Developers Pvt. Ltd. (Opposite Party No.2), and ICICI Home Finance Company Ltd. (Opposite Party No.3) liable for deficiency in service and unfair trade practice due to delay in handing over possession of a flat in the “Omkar Alta Monte” project.
Karnataka State Consumer Disputes Redressal Commission
Case Title: THE DEPUTY REGIONAL MANAGER, BANK OF BARODA vs HUSSAIN SHARIEF scl29l A1266712024
The Karnataka State Consumer Disputes Redressal Commission has held the Bank of Baroda liable for deficiency of service for failing to return the borrowers' original title deeds even six months after the loan settlement. The Commission partly allowed the appeal, modifying the effective date of the penalty in accordance with the applicable RBI circular, and set aside the separate compensation awarded by the District Commission.
Delhi State Consumer Disputes Redressal Commission
Case Title: MRS. REENA AGGARWAL vs M/S. K.D.P. INFRASTRUCTURE PVT. LTD, CC/342/2017
The Delhi State Consumer Disputes Redressal Commission comprising Justice Sangita Dhingra Sehgal (President) and Ms. Pinki (Member Judicial) has held M/s K.D.P. Infrastructure Pvt. Ltd. liable for deficiency in service for failing to hand over possession of a flat within the stipulated period under the Apartment Buyer Agreement and for wrongfully retaining the complainants' money for an inordinate period
Delhi State Commission
Case Name: Sun Pharmaceutical Industries Ltd. vs Zamiruddin & Anr.
Case Number: First Appeal/A/19/2022
The Delhi State Commission bench comprising Sangita Dhingra Sehgal, President, and Bimla Kumari, Member, has upheld the District Commission's order holding Sun Pharmaceutical Industries liable for indulging in unfair trade practice. The Commission observed that the company failed to disclose or publish the results of its gold/silver coin scheme associated with the sale of Revital capsules. This non-disclosure kept the complainant in the dark for years, causing him mental agony, suffering, and hardship.
Delhi State Consumer Disputes Redressal Commission
Delhi State Commission Holds Tata AIG Liable For Wrongful Denial Of Theft Claim
Case Title: Vijay Gupta vs M/s Tata AIG General Insurance Co. Ltd CC No. 243/2016
The Delhi State Consumer Disputes Redressal Commission, comprising Bimla Kumari ( Presiding Member), has held M/s Tata AIG General Insurance Co. Ltd. liable for wrongful denial of a theft claim. The Commission observed that the complete repudiation of the claim was not justified and directed that the claim be settled on a non-standard basis.
Delhi State Consumer Disputes Redressal Commission
Delhi Consumer Commission Holds LIC Liable For Wrongful Repudiation Of Insurance Claim
Case Title: Shyama Razdan vs. LIC of India
Case No.: First Appeal No. 247/2024
The Delhi State Consumer Disputes Redressal Commission, presided over by Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member Judicial), held LIC of India liable for deficiency in service for wrongfully repudiating the insurance claim on unfounded allegations of non-disclosure and directed payment of the insured amount with interest from the date of repudiation.
Delhi State Consumer Disputes Redressal Commission
Delhi State Commission Upholds Order Against FIITJEE; Student Gets Refund
Case Title: FITJEE LTD. VS. MR. MANAS MEHRA
Case No.: FA NO./129/2023
The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member) has upheld the District Commission's decision holding FIITJEE Ltd. liable for deficiency in service for refusing to refund the course fee after the student withdrew due to unsatisfactory coaching despite attending only two classes.
Delhi State Consumer Disputes Redressal Commission
Case Title: MS. DEBLEENA PAUL AND ANR. VS EMAAR INDIA LIMITED
Case No.: C/134/2022
The Delhi State Consumer Disputes Redressal Commission, presided over by Justice Sangita Dhingra Sehgal (President), has dismissed the complaint filed against Emaar India Limited after observing that the homebuyers had already taken possession of the unit and accepted delay compensation without any protest. The Commission held that no cause of action survived against the developer and therefore declined to grant any further relief.
Karnataka State Consumer Disputes Redressal Commission
Case Title: Oriental Insurance Company Ltd v. M.K.Paulose SC/29/A/2125/2022
The Karnataka State Consumer Disputes Redressal Commission, comprising T.G. Shivashankare Gowda (President) and Divyashree M. (Lady Member), dismissed the complaint against Oriental Insurance Company Ltd. The Commission allowed the appeal and held that enhanced coverage was not operative at the time of the surgery, therefore, the insurer's decision to partially repudiate the claim was valid.
State Consumer Disputes Redressal Commission, UT Chandigarh
Chandigarh Consumer Commission Orders BMW India To Refund ₹1.32 Crore For Defective BMW X7
Case Title: M/s Ambika Realcon Developers Pvt. Ltd. vs. BMW India Pvt. Ltd. & Others
Case NO.: SC/4/CC/87/2024
The State Consumer Disputes Redressal Commission, UT Chandigarh, comprising Justice Raj Shekhar Attri (President) and Rajesh Kumar Arya (Member), has held BMW India Pvt. Ltd. and its senior management liable for selling a defective luxury vehicle (BMW X7 xDrive40d M Sport) and for deficiency in service. The Commission has directed the manufacturer to refund ₹1,32,90,000 (the cost of the vehicle) with 12% interest, and awarded compensation to the complainant company's director.
Kupwara District Consumer Disputes Redressal Commission
Kupwara Consumer Commission Holds Oriental Insurance Liable For Denial Of Livestock Claim
Case Title: Mst. Saleema Begum vs. Oriental Insurance Company Ltd.
The Kupwara District Consumer Disputes Redressal Commission, comprising Peerzada Qousar Hussain (President) and Ms. Nyla Yaseen (Member), has held Oriental Insurance Co. Ltd. liable for deficiency in service for failing to settle the complainant's livestock insurance claim despite timely intimation and submission of all requisite documents. The Commission directed the insurer to pay the insured amount along with compensation and litigation costs.
Uttarakhand Consumer Disputes Redressal Commission
Case Title: Sandeep Gupta vs Max Super Speciality hospital
Case Number: SC/5/CC12/2014
The Uttarakhand Consumer Disputes Redressal Commission bench comprising Kumkum Rani, President and C.M Singh, Member has held Max Super Speciality hospital liable for deficiency in service and medical negligence for failure to obtain consent from the patient for a medical test. The bench granted a compensation of Rs.10 lakhs due to death of the patient.
Thrissur Consumer Disputes Redressal Commission
Case Title: Arjunan K.R vs OLA Electric Technologies Pvt. Ltd.
Case Number: CC 407/24
The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President,Sreeja S, Member and Ram Mohan R, Member has held OLA Electronic Technologies and its dealer liable for a manufacturing defect in an electric scooter sold to the complainant. The bench directed the replacement of the vehicle and granted compensation to the complainant.
District Consumer Disputes Redressal Commission, North-East Delhi
Case Title: Mohd Danish vs. Lenovo India Pvt. Ltd. & Anr.
Case No.: 287/33
The District Consumer Disputes Redressal Commission, North-East Delhi, comprising Shri Surinder Kumar Sharma (President) and Shri Adarsh Nain (Member), held Lenovo India Pvt. Ltd. liable for deficiency in service for failing to resolve recurring defects in a Lenovo IdeaPad Slim 3 laptop, despite repeated repair attempts.
Delhi District Consumer Disputes Redressal Commission
Air India Held Liable For Wrongful Denial Of Boarding, Directed To Compensate
Case Title: Rishabh Sharda & Anr. vs. Air India Ltd.
Case No.: CC-113/2023
The Delhi District Consumer Disputes Redressal Commission, comprising Poonam Chaudhry (President), Bariq Ahmad (Member) and Shekhar Chandra (Member), has held Air India liable for deficiency in service for wrongfully denying boarding to two passengers despite valid visas, boarding passes and travel clearances, and has directed the airline to refund the ticket amount and compensate the complainants for the harassment and financial loss caused.
Thrissur Consumer Disputes Redressal Commission
Case Title: Joyson K.P vs Branch Manager, Bank of India
Case Number: CC 104/2018
The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President, Sreeja S., Member and Ram Mohan R., Member has held Bank of India liable levying cheque return charges of Rs. 295/- on the complainant for dishonour of his cheque which was subsequently returned to him.
District Consumer Disputes Redressal Commission, Chandigarh
Case Title: Raja Vikrant Sharma vs. Swiggy Ltd. & Instamart
Case No.: DC/44/CC/78/2025
The District Consumer Disputes Redressal Commission, Chandigarh, comprising Shri Pawanjit Singh (President) and Shri Suresh Kumar Sardana (Member), has held Swiggy Ltd. and Instamart (Kwickbox Retail Pvt. Ltd.) liable for delivering a lesser quantity of goods and failing to redress the consumer's grievance, and directed them to compensate the complainant for the inconvenience caused.
Thrissur Consumer Disputes Redressal Commission
Case Title: Sunil Kumar vs Manager, Oriental Insurance Co. Ltd.
Case Number: CC/137/2019
The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President, Sreeja S, Member and Ram Mohan R, Member has held Oriental Insurance Co. Ltd. liable for repudiating the claim of the complainant on unfounded grounds. It was held that the denial of claim was based on a misinterpretation of the exclusion clause of the policy.
Delhi District Consumer Disputes Redressal Commission
Makemytrip Held Liable For Booking Failure: Delhi Consumer Commission Awards Compensation
Case Title: Raj Rishi Aneja vs Make My Trip India Pvt. Ltd.
Case Number: Consumer Complaint No. 287/2024
The Delhi District Consumer Disputes Redressal Commission bench comprising Divya Jyoti, President and Harpreet Kaur Charya, Member has held Make My Trip liable for failure to confirm the hotel bookings of the complainant and his wife despite receiving full amount for the tour package.
District Consumer Disputes Redressal Commission, Chandigarh
Case Title: Dr. Rajesh Tayal vs. BYJU's & Ors.
Case No.: DC/AB1/44/CC/472/2023
The District Consumer Disputes Redressal Commission, Chandigarh, comprising Mr. Amrinder Singh Sidhu (President) and Mr. B.M. Sharma (Member), held BYJU's liable for deficiency in service for failing to provide the promised educational services and refusing to refund the amount paid despite the complainant's timely cancellation request.
District Consumer Disputes Redressal Commission, Chandigarh
Chandigarh Consumer Commission Holds SBI Liable For Failing To Address Unauthorized UPI Withdrawals
Case Title: SANJEEV KUMAR SHARMA Vs. SBI And Others
Case No.: DC/AB1/44/CC/359/2023
The District Consumer Disputes Redressal Commission, Chandigarh, led by President Amrinder Singh Sidhu and Member B.M. Sharma, the State Bank of India liable for deficiency in service for failing to address unauthorized UPI withdrawals from the complainant's account.
District Consumer Disputes Redressal Commission, Chandigarh
Case Title: Ms. Rajni Thareja Vs. Atulaya Healthcare And Ors.
Case No.: DC/AB1/44/CC/229/2021
The District Consumer Disputes Redressal Commission, Chandigarh, comprising Mr. Amrinder Singh Sidhu (President) and Mr. B.M. Sharma (Member), held Atulaya Healthcare and its management liable for deficiency in service for wrongly uploading the complainant's Covid-19 test result as “Positive” on the ICMR portal despite issuing a Negative report, causing her mental harassment, social stigma, and disruption of travel plans.
District Consumer Disputes Redressal Commission, Ernakulam
Case Title: Heloyis Manuel v. B.M. Tours & Travels and Anr.
Case No: C.C. No. 233 of 2025
The District Consumer Disputes Redressal Commission, Ernakulam recently ordered a tour operator and its proprietor to refund the advance amount of Rs. 1 lakh paid by the students of Sacred Heart College, Thevara after the tour got cancelled.
District Consumer Disputes Redressal Commission, South-West Delhi
No Repair, No Standby Phone: Consumer Commission Fines Paladin Systems For Service Deficiency
Case Title: Pankaj Kumar v. M/s Paladin Systems Pvt. Ltd. & Ors.
Case Number: DC/84/CC/15/448
The District Consumer Disputes Redressal Commission, South-West Delhi, comprising Mr. Suresh Kumar Gupta (President) and Dr. Harshali Kaur (Member), held M/s Paladin Systems Pvt. Ltd. liable for deficiency in service for failing to return the repaired handset or provide a standby device as assured under the protection plan
District Consumer Disputes Redressal Commission, Thiruvallur
Consumer Commission Holds Myntra Liable For Wrong Product Delivery; Orders Refund And Compensation
Case Title: B. Krithika v. Myntra Designs Pvt. Ltd. & Anr.
Case No.: CC. No.65/2025
The District Consumer Disputes Redressal Commission, Thiruvallur, comprising Dr. S.M. Latha Maheswari (President) and P. Vinodh Kumar (Member-I), held Myntra Designs Pvt. Ltd. liable for deficiency in service for delivering a wrong product and denying refund or replacement.
District Consumer Disputes Redressal Commission, Kanpur Nagar
Consumer Commission Directs SBI To Pay ₹7 Lakh To Advocate For Negligence In Depositing Exam Fee
Case Title: Avneesh Verma vs State Bank of India & Others
Case No.: CC 550/2018
The District Consumer Disputes Redressal Commission, Kanpur Nagar, presided over by President Vinod Kumar and Member Neelam Yadav, has directed the State Bank of India to pay ₹7,00,000 as compensation along with 7% simple interest and ₹10,000 as litigation cost to Advocate Avneesh Verma. The order was passed for the bank's negligence in failing to deposit his A.P.O. 2015 examination fee, which resulted in his inability to appear for the exam.
District Consumer Disputes Redressal Commission-II, Chandigarh
Case Title: Amrit Pal Singh vs. Reliance Retail Ltd. & Samsung India Electronics Pvt. Ltd.
Case No.: DC/AB1/44/CC/237/2023
The District Consumer Disputes Redressal Commission-II, Chandigarh, bench comprising Amrinder Singh Sidhu (President) and B.M. Sharma (Member), held Samsung India Electronics Pvt. Ltd. liable for deficiency in service and unfair trade practice for failing to refund the amount of a defective LED TV and insisting on refund through coupons. The Commission directed the company to refund ₹79,980 with 9% interest per annum from 08.04.2023 till realization and to pay ₹10,000 as compensation and litigation costs.
District Consumer Disputes Redressal Commission, Ernakulam
Case Title: Iype P. Joseph v. Future Generali India Insurance Co. Ltd. and Anr.
Case No: C.C. No. 341 of 2025
The District Consumer Disputes Redressal Commission, Ernakulam recently ordered Future Generali India Insurance Company Ltd. and Future General Health (FGH) to pay the balance hospital bill and a compensation of Rs. 30,000 to a policy holder for denying a valid health insurance claim.
District Consumer Disputes Redressal Commission-II, Chandigarh
Case Title: Dr. Aman Singla Vs. Just Dial Ltd.
Case No.: DC/AB1/44/CC/600/2020
The District Consumer Disputes Redressal Commission-II, Chandigarh, bench comprising Amrinder Singh Sidhu (President) and B.M. Sharma (Member), held Just Dial Ltd. liable for deficiency in service and unfair trade practice for charging interest on a 0% EMI advertisement plan and failing to refund the amount paid by the complainant.
New Delhi District Consumer Disputes Redressal Commission
Delhi Consumer Commission Holds Qatar Airways Liable For Deficiency In Service And Mental Harassment
Case Title: Meena Chaudhary Sharma vs Qatar Airways
Case Number: Case No. CC/494/2016
The New Delhi District Consumer Disputes Redressal Commission bench comprising Poonam Chaudhry, President, Bariq Ahmad, Member and Shekhar Chandra, Member has held Qatar Airways liable for deficiency in service and causing mental agony to the complainant and her daughter during the journey.
District Consumer Disputes Redressal Commission, Ernakulam
Case Title: K.B. Suresh Babu v. The IRCTC and Anr.
Case No: CC No. 66/2023
The District Consumer Disputes Redressal Commission, Ernakulam recently ordered the Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) and the Southern Railway to pay compensation of ₹50,000 and refund ticket fare of 20,500 to a passenger, who had participated in IRCTC's Aastha Punya Theerth Yatra.
District Consumer Disputes Redressal Commission-II, Chandigarh
Case Title: Rajni Vs. THE BOUTIQUE CLUB
Case No.: DC/AB1/44/CC/139/2025
The District Consumer Disputes Redressal Commission-II, Chandigarh bench comprising Amrinder Singh Sidhu (President) and B.M. Sharma (Member) held the Boutique Club and Musa Trip Pvt. Ltd. liable for deficiency in service and unfair trade practice for failing to provide a booked holiday package or refund the amount paid by the complainant.
District Consumer Disputes Redressal Commission (South-West), New Delhi
Case Title: Gaurav Tiwari VS M/S Bharti Airtel & Ors.
Case No.: DC/84/CC/19/265
The District Consumer Disputes Redressal Commission (South-West), New Delhi, comprising Shri Suresh Kumar Gupta (President) and Ms. Harshali Kaur (Member), held Bharti Airtel Ltd. and Balaji Traders liable for deficiency in service for failing to port the complainant's mobile number after taking ₹3,000. The Commission directed them to refund ₹3,000 with 6% interest and pay ₹5,000 as compensation within 45 days.
District Consumer Disputes Redressal Commission, New Delhi
Delhi District Commission Holds IRCTC Liable For Serving Veg Biryani With A Dead Worm Inside
Case Title: Saurav Raj vs Indian Railway Catering and Tourism Corporation Ltd.
Case Number: Case No. 192/2019
The District Consumer Disputes Redressal Commission, New Delhi bench comprising Monika A Srivastava, President and Kiran Kaushal, Member has held Indian Railway Catering and Tourism Corporation Ltd. liable for serving veg biryani with a dead worm inside it. The commission has granted a compensation of Rs. 25,000/- to the complainant.
District Consumer Disputes Redressal Commission, Ernakulam (Kerala)
Case No: CC No. 903 of 2023
Case Title: Abdul Nazar K.P. v. Kotak Mahindra Old Mutual Life Insurance Ltd.
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) has made a recommendation to the Insurance Regulatory and Development Authority of India (IRDAI) to issue an advisory to all insurers to make insurance policy documents available in vernacular language of the proposer.