Consumer Cases
Charging Excess For Photocopying Based On Misleading Advertisement Is Unfair Trade Practice: Thrissur District Commission
The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President, Sreeja S., Member and Ram Mohan R. Member has held a shop owner liable for displaying misleading advertisement and charging an excess amount for photocopy from the complainant. The bench further raised concerns regarding the impact of such practices on the consumers which jeopardize their dignity and...
Maharashtra State Commission Holds HP Employees' Co-operative Credit Society Liable For Deficiency In Service For Enforcing Undisclosed Restriction On Premature Withdrawal Of Deposit
The Maharashtra State Consumer Disputes Redressal Commission comprising Presid-ing Member Mukesh V. Sharma and Member Poonam V. Maharshi has held HP Employ-ee's Co-operative Credit Society Ltd liable for deficiency in service and unfair and arbitrary practice for enforcing undisclosed restrictions on premature withdrawal of deposits and withholding admitted dues of a retired...
NCDRC Dismisses Consumer Complaint Filed Nearly 10 Years After Possession, Holds Claim Barred By Limitation
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi (President) and Member Bharatkumar Pandya, dismissed a consumer complaint against a developer and housing society as barred by limitation, holding that the cause of action arose when possession was taken in 2016 and could not be treated as a continuing cause of action merely because alleged deficiencies...
State Consumer Commission Directs Liberty General Insurance To Pay ₹3.86 Lakh For Wrongful Repudiation Of Home Insurance Claim
The State Consumer Disputes Redressal Commission, Chandigarh, presided over by Justice Raj Shekhar Attri (President) and Mr. Preetinder Singh (Member), has held Liberty General Insurance liable for deficiency in service for wrongfully repudiating a home insurance claim arising from internal leakage damage. The Commission observed that internal leakage causing sudden and extensive damage...
Uttarakhand State Commission Dismisses Appeal In Miscarriage Case, Holds No Medical Negligence Or Deficiency In Service Proved Against Doctor
The Uttarakhand State Consumer Disputes Redressal Commission, comprising President Kumkum Rani and Member B.S. Manral, dismissed an appeal alleging medical negligence in connection with a miscarriage, holding that the complainants failed to produce any material evidence demon-strating lapse in the standard of care or professional negligence on the part of the treating doctor. The...
Compassionate Assistance To Govt Employee's Family Deductible From Motor Accident Compensation: Supreme Court
The Supreme Court has reaffirmed that the compassionate assistance received by a dependent of a deceased employee would be liable to be deductible from the compensation received under the Motor Vehicles Act. Referring to Haryana Compassionate Assistance to Dependents of Deceased Government Employees Rules, 2006 (“Rules”), a bench of Justices Sanjay Karol and Augustine George Masih...
Insurance Policy Deemed Transferred Upon Vehicle Sale; Karnataka State Commission Dismisses Insurer's Appeal
The Karnataka State Consumer Disputes Redressal Commission, Circuit Bench-2, Belagavi, comprising Hon'ble Sri Ravi Shankar (Judicial Member) and Hon'ble Smt. Sunita C. Bagewadi (Lady Member), has dismissed an appeal filed by Shriram General Insurance Company Ltd., holding that under Section 157(2) of the Motor Vehicles Act, 1988, insurance stands transferred along with transfer of the...
Online Travel Portals Cannot Escape Liability As 'Mere Facilitators': South Delhi Consumer Commission In MMT–Malaysia Airlines Case
The District Consumer Disputes Redressal Commission-II, South Delhi, comprising Ms. Monika A. Srivastava (President) and Ms. Kiran Kaushal (Member), has ruled that online travel portals cannot evade responsibility toward consumers by claiming to be mere “facilitators.” The Commis-sion held MakeMyTrip liable for deficiency in service for giving false assurances regarding refund processing...
Playing Commercial Ads After Scheduled Movie Time Is A Breach Of Contractual Obligation: Medak District Consumer Commission Holds PVR Inox Liable
The District Consumer Disputes Redressal Commission, Medak at Sangareddy, comprising Smt. P. Kasthuri (President), Sri Gajjala Venkateswarlu (Member), and Sri Makyam Vijay Kumar (Member), has held that delaying the screening of a movie by exhibiting commercial advertisements after the scheduled start time printed on the ticket amounts to deficiency in service and unfair trade...
SBI Held Liable For Deficiency In Service For Excess Recovery At Home Loan Closure: Chandigarh Consumer Commission
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising Mr. Amrinder Singh Sidhu (President) and Mr. B.M. Sharma (Member), has held the State Bank of India liable for deficiency in service and unfair trade practice for recovering an excess amount from the borrower (complainant) at the time of closure of his home loan despite recalculation directions issued by...
Homebuyer Can't Be Compelled To Accept Possession Without Occupancy Certificate Obtained By Builder : Supreme Court
The Supreme Court on Friday (February 20) reiterated that homebuyers cannot be compelled to accept possession of a property in the absence of an Occupancy Certificate. Such a failure by the developer, the Court held, constitutes a statutory deficiency in service, entitling consumers to receive compensation from the developers.“Obtaining such certificate is a statutory pre-condition integral...
Senior Citizen Passenger Kept In Airport Shuttle Without Food Or Water; Alliance Air Held Liable
The District Consumer Disputes Redressal Commission, South Delhi, comprising Monika A. Srivastava (President) and Kiran Kaushal (Member), has held Alliance Air Aviation Limited liable for deficiency in service and directed it to pay ₹1 lakh to a senior citizen passenger who was made to wait for over two hours in an airport shuttle bus without basic amenities and was not provided...