Telangana State Commission Holds SBI Liable For Deficiency In Service For Collecting Excess Amount From Customer Without Proper Justification

The Telangana State Commission, presided by Smt. Meena Ramanathan And Sri. V. V. Seshubabu held State Bank of India liable for deficiency in service for collecting unaccounted funds from the customer without proper justification. Brief Facts of the Case The complainant, a credit card holder with State Bank of India/bank, paid Rs. 26,250 in six EMIs for an outstanding amount of...

Delhi District Commission Imposes Punitive Damages Worth Rs. 15 Lakhs On Emami For Unfair Trade Practices And Misleading Advertisements

The District Consumer Disputes Redressal Commission, Central Delhi bench of Shri Inder Jeet Singh (President) and Ms Rashmi Bansal (Member) held Emami Ltd. liable for unfair trade practices and misleading advertisement claiming to give fairer skin within three weeks. Brief facts: The complainant purchased 'Fair and Handsome Cream' of Emami (respondent) worth Rs. 79/- from a shop...

Haryana RERA Directs Ansal Builders To Refund Booking Amount Paid By Complainant For Purchasing Shop

Haryana Real Estate Regulatory Authority (Authority) bench comprising Ashok Sangwan (Member) has directed M/s Ansal Housing and Constructions Limited to refund the booking amount of 7 lakhs paid by the complainant for purchasing the shop. The complainant approached the authority after the builder retained the booking amount following the complainant's withdrawal from the project in 2022 due to delays in receiving possession of the shop. Background Facts The complainant booked a...

Doctors Cannot Be Held Liable Without Reliable Evidence Of Medical Negligence: Delhi District Commission

The Delhi District Consumer Dispute Redressal Commission has dismissed a case of medical negligence against Employee State Insurance hospital and its surgeons for an unsuccessful tubectomy operation. The bench observed that in the absence of any medical expert evidence, no negligence can be attributed to the doctors. It also emphasized on the possibilities of unwanted pregnancies...

Chandigarh State Commission Holds New India Assurance Company Liable For Rejecting Insurance Policy Due To Unreliable Evidence

The State Consumer Disputes Redressal Commission, Chandigarh presided by Justice Raj Shekhar Attri (President) and Mr. Rajesh K. Arya (Member) held 'New India Assurance Company Limited' liable for rejecting the insurance policy of the complainant on the basis of unreliable evidence about alcohol consumption by the complainant. Brief facts: The complainant insured his Honda Jazz...

Zero Liability For Customers If Unauthorized Transactions Occur Without Their Fault: NCDRC Holds Union Bank Of India Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra held Union Bank of India liable for deficiency in service owing to occurrence of unauthorized transactions. Brief Facts of the Case The complainant, being a partnership firm, had an account with Union Bank of India/bank. Registered mobile number messages informed about two unauthorized transfers of...

Raising Demand For Undisputed Consumption Of Electricity Not Deficiency In Service: NCDRC

The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra dismissed a petition by SBI and held that electricity charges become “first due” only after a bill is issued, even though liability arises on consumption. Raising an additional demand for undisputed consumption does not amount to deficiency in service. Brief Facts of the Case The complainant,...

Telangana State Commission Holds Hinduja Leyland Finance Liable For Deficiency In Service And Unfair Trade Practices

The Telangana State Commission, presided by Smt. Meena Ramanathan and Sri. V. V. Seshubabu dismissed an appeal by Hinduja Leyland Finance and held them liable for deficiency in service and unfair trade practices for making claims against the complainant without any concrete evidence. Brief Facts of the Case The complainant had obtained a loan for purchase of a passenger...

Idukki District Commission Holds Star Health And Allied Insurance Company Liable For Rejection Of Insurance Claims

The District Consumer Disputes Redressal Commission, Idukki presided by Sri. C. Sureshkumar (President) and Sri. Ampady K.S. (Member) held Star Heath and Allied Insurance Company liable for grave deficiency in service as they denied the claim of the complainant due to insufficient document. Brief facts: The complainant purchased medical insurance for his family from Star...

Haryana RERA - No Additional Compensation To Homebuyer When Interest For Delayed Possession Already Granted

Haryana Real Estate Regulatory Authority (Authority) Bench comprising Rajender Kumar (Adjudicating Officer) dismissed the homebuyer's complaint against M/s. Emaar MGF Land Limited seeking additional compensation. Authority held that no additional compensation can be granted to the homebuyer when delay possession compensation has already been granted along with interest under Section...

Uttarakhand State Commission Holds United India Insurance Company Liable For Rejecting Insurance Claim Suffered Due To Heavy Rains

The State Consumer Disputes Redressal Commission, Uttarakhand presided by Ms. Kumkum Rani (President) and Mr. B.S. Manral, (Member) held United India Insurance Company liable for rejecting the insurance claim of the complainant as loss suffered due to heavy rain was covered under the terms of their insurance policy. The commission relied on importance of surveyor's report and...

Karnataka RERA Holds Shrivision Homes Liable For Delayed Possession, Orders 30.2 Lakhs Interest To Homebuyer

Karnataka Real Estate Regulatory Authority (Authority) bench, comprising GR Reddy (Member), has directed M/S Shrivision Homes Pvt. Ltd to pay Rs. 30.2 Lakhs to the homebuyer as interest for delay in handing over possession of the flat. Background Facts Homebuyer (Complainant) booked a flat in the Tower 5 of builder's (Respondent) project named Shriram Chirping Woods...