Insurance Company Cannot Repudiate Health Claim Without Medical Evidence Justifying Denial: Kurukshetra Consumer Commission

The District Consumer Disputes Redressal Commission, Kurukshetra, comprising President Neelam Kashyap and Members Sunil Mohan Trikha and Neelam, has held Star Health and Allied Insurance Company Ltd. liable for deficiency in service after it wrongfully repudiated a medical insurance claim on the ground that the complainant's hospitalization was not medically necessary. The Commission observed that the insurer failed to produce documentary evidence or an independent medical opinion to justify...

Consumer Law Monthly Digest: October 2026

NCDRC Case Title : Dena Bank v. Prakash Rao Case Number : REVISION PETITION NO. 2394 OF 2018 Employee-Employer Dispute Over PF Forfeiture Can't Be Raised Before Consumer Forum: NCDRC The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising AVM J. Rajendra (Retd.), Presiding Member and Justice Saroj Yadav, Member, allowed a revision petition filed...

J&K Consumer Commission Holds Bajaj Allianz Liable For Unjustified Deduction From Flood Insurance Claim

The Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (Officiating) Nighat Sultana and Member Maheep Gupta, has held Bajaj Allianz General Insurance Company Ltd. liable for deficiency in service after it deducted a portion of an insurance claim despite the surveyor assessing the flood-related losses at a higher amount. The Commission found that...

Thrissur Consumer Commission Holds SBI Liable For Losing Customer's Original Property Title Deed

The Consumer Disputes Redressal Commission, Thrissur, comprising President C. T. Sabu and Member Ram Mohan R., has held the State Bank of India liable for deficiency in service after it lost a customer's original property title deed deposited as security for a housing loan. The Commission observed that the bank's failure to preserve and return the original document adversely affected...

J&K State Commission Dismisses ₹35 Lakh Insurance Claim Over Suppression of Material Facts

The Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (Officiating) Nighat Sultana and Member Maheep Gupta, has dismissed a consumer complaint against National Insurance Company Ltd., holding that the complainants deliberately suppressed material facts regarding the insurance surveyor's visit and attempted to mislead the Commission. The Commission...

CCPA Imposes ₹1 Lakh Penalty On Britannia Industries Over '100% Whole Wheat Bread' Claim

The Central Consumer Protection Authority (CCPA), led by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra, has imposed a penalty of ₹1 lakh on Britannia Industries Ltd. for misleading consumers through its 'Britannia 100% Whole Wheat Bread' packaging and advertisements. In an order dated October 22, 2026, the authority directed the company to immediately discontinue the...

Thrissur Consumer Commission Holds IndusInd Bank Liable For Unauthorised ₹4.22 Lakh Transfer

The Consumer Disputes Redressal Commission, Thrissur, comprising President C. T. Sabu and Member Ram Mohan R., has held IndusInd Bank Ltd. liable for deficiency in service after ₹4.22 lakh was transferred from a customer's Non-Resident External (NRE) account without authorisation. The Commission found that the bank failed to establish the authenticity of the alleged email instructions...

CCPA Imposes ₹1 Lakh Penalty On Sunrise Foods Over Misleading '100% Whole Wheat Bread' Claim

The Central Consumer Protection Authority (CCPA), led by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra, has imposed a penalty of ₹1 lakh on Sunrise Foods for misleading consumers through its 'Everyday 100% Whole Wheat Bread' packaging. The authority found that the product contained only 64% whole wheat, despite the prominent claim that it was “100% Whole Wheat Bread.” In...

Hyderabad Consumer Commission Holds Interior Company Liable For Mismatch Between Promised Designs And Executed Work

The District Consumer Disputes Redressal Commission-I, Hyderabad, comprising President B. Uma Venkata Subba Lakshmi and Members C. Lakshmi Prasanna and B. Raji Reddy, has held Interior Company by Square Yards and its associated entities liable for deficiency in service and unfair trade practice over discrepancies between approved 3D renders and the actual interior work executed at a...

NCDRC Upholds Insurance Claim Repudiation, Orders Oriental Insurance To Pay ₹71 Lakh For Failure To Disclose Premium Deadline

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising AVM J. Rajendra, AVSM VSM (Retd.), Presiding Member, and Justice Anoop Kumar Mendiratta, Member, has upheld Oriental Insurance Company Limited's decision to repudiate a fire insurance claim. The Commission held that insurers cannot extend premium payment deadlines beyond the statutory limits prescribed...

Honeymoon Plans Disrupted By Last-Minute Flight Cancellation: Delhi Consumer Commission Orders IndiGo To Pay ₹2.5 Lakh

The District Consumer Disputes Redressal Commission-VI, New Delhi, comprising President Poonam Chaudhry and Members Bariq Ahmad and Shekhar Chandra, has held IndiGo Airlines liable for deficiency in service over the last-minute cancellation of a flight booked by a couple for their honeymoon to Geneva via Istanbul. The Commission observed that the airline had failed to establish the...

Lay's Chips Packet Weighed 4 Grams Against Declared 15 Grams: Jaipur Consumer Commission Orders PepsiCo To Pay Compensation

The District Consumer Disputes Redressal Commission-II, Jaipur, comprising President Ashok Sharma and Members Ajay Kumar and Supriya Agarwal, has held PepsiCo India Holdings Pvt. Ltd. liable in a case involving allegations that a packet of Lay's potato chips contained only 4 grams of chips against the declared net weight of 15 grams, while dismissing the complaint against Metro Cash &...