Nani Palkhivala Arbitration Centre Partners With Justact For Tech-Enabled Arbitration And ODR

NPAC, a not-for-profit arbitration institution incorporated in 2005 and designated under Section 11(b) of the Arbitration and Conciliation Act, 1996 by the Madras High Court, has been a significant player in promoting institutional arbitration in India. Its panel includes leading members of the legal fraternity, along with civil servants and domain experts across sectors.

Under this partnership, JustAct will serve as NPAC's ADR & ODR Operations and Services Partner, managing the administrative and operational aspects of arbitration and mediation proceedings. This includes the management of hearings (hybrid, physical, and online), case document management, transcription services, and support for NPAC's global outreach.

Founded in 2019, JustAct provides a technology platform built for dispute resolution, offering AI-enabled transcription, electronic evidence management, video conferencing with AES-256 encryption, e-bundling of documents, case discovery tools, and auditable workflow systems. The platform supports digital, hybrid, and in-person proceedings with compliance-grade security protocols, including two-factor authentication and data privacy safeguards.

This partnership advances technology-enabled arbitration and ODR mechanisms, with the objective of reducing court pendency and strengthening institutional arbitration in India.

By combining NPAC's institutional expertise with JustAct's digital capabilities, the collaboration is expected to enhance procedural efficiency and improve access to justice, while positioning India as a competitive hub for both domestic and international dispute resolution.

Commenting on the partnership, Mr. Arvind P. Datar, Director, NPAC; Senior Advocate, Supreme Court and Madras High Court, stated: “For nearly two decades, NPAC has been committed to promoting institutional arbitration in India as a response to the growing burden on courts and delays in dispute resolution. This partnership marks a natural progression of that vision, combining our institutional legacy with JustAct's technological capabilities to enhance efficiency, reduce time and costs, and expand access across India and beyond, in line with the excellence expected of us.”

Mr. Rahul Nanuhal, Co-founder and CEO, JustAct, added: “This partnership with the Nani Palkhivala Arbitration Centre marks an important step toward technology-enabled dispute resolution in India. Through JustAct Première, our end-to-end case management platform, combined with white-glove hearing support and AI-powered transcription services at NPAC, we aim to enhance efficiency, reduce timelines, and deliver a seamless experience for tribunals and parties. The collaboration will support both domestic and cross-border disputes, further strengthening India's position as a hub for modern, technology-enabled arbitration.”