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Delhi HC directs Google, Facebook to appoint a grievance officer and disclose their grievance redressal mechanism

The Delhi High Court on Friday directed Google and Facebook to appoint a grievance officer to deal with complaints and disclose their grievance redressal mechanism by publishing the same on their web-pages within two weeks.

A Division Bench comprising of acting Chief Justice B D Ahmed and Justice Vibhu Bakhru said, “We direct Google Inc and Facebook Inc to display the name of grievance officer on their respective sites. We also direct other intermediaries that the compliance (of the rules) be done in two weeks. They (all the social networking sites) cannot flout the law just because they are a foreign company.  Like us, you are bound by the rule of law of this country.”

The Court made these observations while hearing a PIL [W.P.(C)  3672/2012] alleging that the websites have no mechanism for protection of children from on line abuse. The PIL was filed by former Bharatiya Janata Party (BJP) leader K N Govindacharya. Govindacharya was represented by Advocate Virag Gupta.

The Court also sought the Centre’s stand on the petitioner’s allegation that Delhi Police, Indian Railways and others have created accounts on social networking sites despite government departments being barred from doing so under the law.


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  • shariq says:

    sir, my id has been loked, i want to inform u that i was only creating a frends as according to my game instruction was. actually it is not rule for the facebook to send any frnd rqust not relating to other than ur community ,mean not than ur families or ur frind , but in facebook game named “sparta ,war of empire”. which i was playing it was instruted to invite frnds more than 10 or more. who r playing this game , i was only trying to contact tham as i was reqered for my game .but site has been taken me a fault user , so they loked me , plz unloked my id , i will be very thnk ful for ur this kind harted. thanks u sir.

  • Hi! sir, I am getting harrassing messages to my facebook account but they are not in my freinds list. Please check it punish them.