Banks Liable For Unauthorised Withdrawals Even If Customers Did Not Respond To 'SMS Alerts': Kerala HC [Read Judgment]

Ashok Kini

1 Feb 2019 2:38 PM IST

"SMS alerts cannot be the basis for determining the liability of the customer, for, there would be account holders who may not be in the habit of checking SMS alerts at regular intervals."

Emphasizing the need to create a safe electronic banking environment, the Kerala high Court observed that a bank cannot be exonerated from the liability for the loss caused to its customer on account of the unauthorised withdrawals made from his account merely on the ground that the customer has not responded promptly to the SMS alerts given by the bank. Justice PB Suresh...

Banks Liable For Unauthorised Withdrawals Even If Customers Did Not Respond To 'SMS Alerts': Kerala HC [Read Judgment]

Ashok Kini

"SMS alerts cannot be the basis for determining the liability of the customer, for, there would be account holders who may not be in the habit of checking SMS alerts at regular intervals."

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