Consumer Cases
Rescheduling Flight To Different Route Without Consent, Bangalore District Commission Holds Air India Liable
The District Consumer Disputes Redressal Commission, Bangalore bench of M Shobha (President), K Anita Shivakumar (Member) and Suma Anil Kumar (Member) held Air India liable for deficiency in services for cancelling the Complainant's flight and rebooking her on a different route to the USA, without her consent. Air India also failed to refund the full booking amount for nearly two years...
Student Forced To Pursue Medical Education 'Online', Chandigarh District Commission Holds Trinity School Of Medicine And Its Indian Agent Liable
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench of Amrinder Singh Sidhu (President) and B. M. Sharma (Member) held Trinity School of Medicine, Caribbean, West Indies and its agent liable for deficiency in services and unfair trade practices for denying the Complainant an opportunity to pursue her medical studies on campus and relegating her to online...
Idukki District Commission Holds TV Service Centre Liable For Failure To Repair TV Despite 3-Year Protection Plan
The District Consumer Disputes Redressal Commission, Idukki (Kerala) bench of C. Sureshkumar (President) and Ampady K.S. (Member) held Jeevas Company liable for deficiency in services for failure to repair a TV despite the complainant purchasing a three-year TV protection plan for Rs. 4,699/-. Jeevas represents itself as 'India's largest service provider' for mobiles, appliances...
Compensation Covers Actual And Expected Losses Along With Physical And Emotional Suffering: NCDRC Holds Chattisgarh State Electricity Board Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held that the quantum of compensation should be based on the facts and circumstances of each case and it should also cover physical and emotional suffering. Brief Facts of the Case The complainant established a unit in 2012, purchasing machines under a bank's observation, with a term loan amount...
Rewari District Commission Dismisses Complaint Against Reliance Retail And TTE Ltd. For Lack Of Evidence
The District Consumer Disputes Redressal Commission, Rewari bench of Sanjay Kumar Khanduja (President) and Rajender Parshad (Member) dismissed a consumer complaint against Reliance Retail and TTE Technology India Pvt. Ltd alleging manufacturing defect in TV sold to the Complainant. The bench held that merely expressing dissatisfaction does not warrant an order for the return or...
Debenture Trustees Must Continuously Verify Issuing Company's Financial Position For Debenture Holders' Interest, Delhi State Commission Holds Bank Of Baroda Liable
The Delhi State Consumer Disputes Redressal Commission bench of Justice Sangita Dhingra Sehgal (President) and Pinki(Judicial Member) held that banks, as trustees, have a duty to verify, at every stage, the financial position of the company which issued the debentures. The bench held that as a corporate trustee, the bank must take special care and expertise in protecting and...
Price More On Website Compared To Hotel Desk, Chandigarh District Commission Holds MakeMyTrip Liable
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench of Amrinder Singh Sidhu (President) and B. M. Sharma (Member) held MakeMyTrip liable for unfair trade practices for overcharging for a hotel room in Dwarka, Gujarat. The bench noted that there was a stark difference of Rs. 3800/- between the price charged by MakeMyTrip on its website and the price offered by...
Failure To Provide Refund For Unsatisfactory Gym Facilities, Gurgaon District Commission Holds Sparta Gym Liable
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench of Sanjeev Jindal (President), Jyoti Siwach (Member) and Khuswinder Kaur (Member) held Sparta Gym, Gurugram liable for failure to refund the gym fee collected from the Complainant who did not find the services and facilities at par with the advertisements shown by the gym. Brief Facts: The...
Negligence In Sharing Credit Card Details, Hyderabad District Commission Dismisses Complaint Against Citi Bank For Fraudulent Transactions
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench of B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha dismissed a consumer complaint against CITI bank alleging the bank was liable for not investigating the unauthorized transactions from the Complainant's credit card. The bench held that the Complainant shared the payment credentials and...
Burden Of Proof To Prove Manufacturing Defect Is On The Complainant: NCDRC
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held that the burden of proof to prove a manufacturing defect is on the party who makes it. Additionally, it was held that an expert report is required to prove a manufacturing defect. Brief Facts of the Case The complainant purchased a Nissan Sunny XL Car from Maharaja Auto...
Medical Beneficiaries Of Railway Hospital Fall Within Definition of 'Consumer': Delhi State Commission Remands Matter Back To District Commission
The Delhi State Consumer Disputes Redressal Commission bench of Justice Sangita Dhingra Sehgal (President) and Pinki (Judicial Member) held that the medical beneficiaries of the Railway Hospital fall within the definition of the consumer under the Consumer Protection Act, 2019. The bench held that the Complainant had the Medical Card which was issued to him after paying an amount of...
Extending Tenure Of EMIs And Reducing EMI Amount Without Consent, Chandigarh District Commission Holds HDFC Bank Liable
The District Consumer Disputes Redressal Commission-II U.T. Chandigarh bench of Amrinder Singh Sidhu(President) and B. M. Sharma (Member) held HDFC Bank liable for deficiency in services and unfair trade practices for extending the tenure of EMIs of loan availed by the Complainant and reducing the EMI amount without consent of the Complainant. Brief Facts: The Complainant...