Consumer Cases
Delay In Processing Revival Of Policy After Receiving Premium Is Insurer's Fault: NCDRC
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held that IDBI Federal Life Insurance liable for deficiency in service due to denial of revival of the policy even after receiving the premium amount from the insured. Brief Facts of the Case The complainant's husband held an insurance policy under the IDBI Federal Loan Insurance Group Life...
Doctors Cannot Be Deemed Negligent For Choosing One Acceptable Medical Procedure Over Another, Even If Outcome Is Unfavorable: NCDRC
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held that medical opinions may vary on the appropriate course of action for treating a patient, but if a doctor follows acceptable medical practices and the court determines that they provided care with due skill and diligence, it is challenging to deem the doctor negligent even if the patient...
Insured Has A Duty To Disclose Pre Existing Aliments To Insurer : NCDRC
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held that the contracts of life insurance are based on utmost good faith and the insured has a duty to disclose all material information, including pre existing ailments to the insurer. Brief Facts of the Case The complainant filed a death claim to Bajaj Insurance/Insurer for his wife's...
Consumer And Criminal Proceedings Are Distinct From Each Other with Respective Jurisdictions: NCDRC
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held that the compensation granted by the consumer commission is not akin to a criminal sentence or punishment. Unlike criminal courts, which demand proof beyond a reasonable doubt for culpable offenses, consumer complaints about service deficiencies or unfair trade practices operate under...
In Revision Jurisdiction, National Commission Can Interfere only In Cases of Substantial Jurisdictional Error: NCDRC
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held that the Commission can only interfere in orders by the State Commissions and the District Forums if there is a scope of illegality, material irregularity, or jurisdictional error. Brief Facts of the Case The complainant applied for a ration card through the Opposite Party (OP)...
Benefit Of Doubt Must Go In Favour Of Passenger In Case Of Ambiguity In Railway Guidelines: NCDRC
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held Eastern Railways liable for deficiency in service due to treating a passenger as ticketless because of ambiguity in their own stated guidelines.Brief Facts of the Case The complainant alleged that he was physically assaulted by railway personnel despite holding a valid ticket while traveling to New...
NCDRC Holds United India Insurance Liable For Deficiency In Service Due To Denial Of Insurance Claim Citing Policy Ambiguity
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held that the insurance policies should be interpreted broadly to align with reasonable expectations of the insured. Brief Facts of the Case The complainant's husband applied for a loan of Rs.10.00 lacs from Syndicate Bank for house construction. The bank sanctioned the loan with a...
Telangana RERA Orders Builder To Fix Structural Defect Arising Out Of Project
Telangana Real Estate Regulatory Authority (TSRERA) bench, consisting of Justice Dr. N. Satyanarayana (Chairperson), K. Srinivasa Rao (Member), and Laxmi Narayana Jannu (Member), has directed the builder to rectify the structural defects related to construction quality and amenities arising from the project following the transfer of possession to the homebuyers, as per Section 14(3)...
Revisional Jurisdiction Of National Commission Is Limited In Nature: NCDRC
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held that the National Commission can only intervene in an order through revisional jurisdiction if the State Commission has operated beyond its legal authority, neglected to use its jurisdiction, or acted unlawfully or with material irregularity. Brief Facts of the Case The complainant was a member...
Accepting Evidence Without Filing Written Statement Is Same As Allowing A Late Reply: NCDRC
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held that evidence can't be accepted without filing a written statement within 45 days. Furthermore, it was held that parties could not place retrospective reliance in appeals on judgments that are pronounced after the filing of the original complaint. Brief Facts of the Case The complainant took...
Transactions Arising From A Public Auction Do Not Establish A Consumer-Service Provider Relationship:NCDRC
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held a public auction purchaser is not a consumer, and the Opposite Party is not a service provider. Brief Facts of the Case The complainant purchased various items, including bamboo, wood, and flagstone, through an auction from the Forest Division office/Office/Opposite Party in Rewa. Although...
Alerting Insurer About Renewal Of Insurance Is Bank's Responsibility: NCDRC Holds Syndicate Bank Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held Syndicate Bank liable for deficiency in service and held that it is the responsibility of the bank to renew insurance or insist the insurer on renewing it. Brief Facts of the Case The complainant financed a tractor through Syndicate Bank, and the same was hypothecated with the bank. Although...