Consumer Cases
Valid Ex-Parte Interim Order, Delhi State Commission Dismisses Punjab Housing Finance Ltd.’s Appeal
Recently, the Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal (President), Ms Pinki (Member) and Mr. J.P. Agrawal (Member) dismissed the first appeal of PNB against an ex-parte interim order of the Delhi District Commission-VI, calling the first appeal “premature”. It was held that District Commissions have the power to issue and...
Abrupt Cancellation Of Bus Service, Hyderabad District Commission Orders Orange Tours And Travel To Refund Ticket Amount And Pay 10k Compensation
Recently, the Hyderabad District Consumer Disputes Redressal Commission – II bench comprising Vakkanti Narasimha Rao (President), Jawahar Babu (Member) and Madhavi Sasanakota (Member) held Orange Tours & Travels liable for cancelling a bus service just before the boarding time, causing significant mental anguish to the complainant. The District Commission has ordered Orange Tours...
Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma (President) and Anil Kumar Bamba (Member) noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. The bench further held that agents or intermediaries had an obligation to uphold the standard of...
Removal Of Ovary Without Consent, New Delhi Commission Orders Mool Chand Khairati Ram Hospital To Pay Rs. 5 Lakh Compensation, 50k Litigation Cost
Recently, the District Consumer Disputes Redressal Forum-II in New Delhi bench comprising Monika A. Srivastava (President), Kiran Kaushal (Member) and U.K. Tyagi (Member) held Shri Mool Chand Khairati Ram Hospital liable for negligence in treatment and removal of complainant’s right ovary which subsequently led to permanent disability, hormonal imbalances, and psychological...
Kolkata Commission Rules In Favour Of Student: National Academy Of Media And Events Directed To Pay Rs. 50,000
Recently, the District Consumer Disputes Redressal Commission in Kolkata (Unit – II Central) presided by Mrs. Sukla Sengupta along with Mrs. Sahana Ahmed Basu and Mr. Reyazuddin Khan as members allowed a consumer complaint against Principal National Academy of Media and Events. The key issue was that a six-month photography diploma course, scheduled to start in November, did not...
Consumer Case Weekly Round-Up: September 2nd-September 9th 2023
National Consumer Disputes Redressal Commission (NCDRC) NCDRC Orders Reliance Life Insurance Company To Pay Rs 1 Crore And 50k Litigation Costs Case Title: Nirmala Devi vs Reliance Life Insurance Com Recently, the National Consumer Disputes Redressal Commission (NCDRC) bench comprising of Subhash Chandra (Presiding Member) directed Reliance Life Insurance Company to pay the...
No Valid Insurance Claim For 3rd Party In Absence Of Direct Relationship With The Insurer, Chandigarh Commission Dismisses Complaint
Recently, the Chandigarh bench of the District Consumer Disputes Redressal Commission-I, presided over by Shri Pawanjit Singh (President) and Mrs. Surjeet Kaur (Member), ruled against a vehicle owner who had filed a consumer complaint following a road accident involving the insured vehicle. According to the District Commission, the insurance policy had not been officially transferred...
Recourse To Article 226/227 In Consumer Disputes: Can The Power Of The High Courts Be Ousted?
The Consumer Protection Act, 1986 [‘the 1986 Act’] is a holistic and beneficial piece of legislation which is consumer oriented in its approach and seeks to provide expeditious reliefs to aggrieved consumers. The 1986 Act was repealed by the Consumer Protection Act, 2019 [‘the 2019 Act’]. Both these Acts provide for remedies in cases of disputes qua deficiency of goods/services and incorporate provisions for exercise of an Appellate/Revisional remedy. In short, both the Consumer ...
Dead Fly In Bottle Of Sprite, Assam State Consumer Commission Directs Coca Cola India Ltd. To Pay Compensation Of Rs. 5000/- To The Complainant
The Assam State Consumer Disputes Redressal Commission, presided over by Justice Prasanta Kumar Deka, with Mrs. Soneka Bora and Mr. Tapas Kumar Ghosh as members, ruled in favour of a consumer who found a dead fly in a bottle of sprite and directed Coca Cola India Ltd. to pay compensation of Rs. 5000/- to the complainant. Brief Facts The complaint revolves around Ms....
Charging Rs 7 For Carry Bag By Reliance Trends - Against Interest Of Customers, Consumer Commission Directs To Pay 3000 For Harassment
Recently, a District Consumer Disputes Redressal Commission in Delhi presided by Mr. S. S. Malhotra along with Ms. Rashmi Bansal and Mr. Ravi Kumar as members allowed a consumer complaint which brings light to the contentious issue of charging customers for carry bags in retail stores. While noting that charging for carry bags is against the interest of consumers, the District...
Hyderabad Commission Holds Manipal Cigma Insurance Co For Deficiency In Service
Recently, the Hyderabad District Consumer Disputes Redressal Commission–II bench comprising of Vakkanti Narasimha Rao (President), Jawahar Babu (Member) and Madhavi Sasanakota (Member) held Manipal Cigma Health Insurance Company liable for deficiency in service for repudiating the complainant's genuine claim. The Company failed to present the actual proposal form filled by...
ICICI Bank Inflated Mere Balance Of ₹0.35 To ₹595 After Customer's Request To Surrender Credit Card, Unfair Trade Practice: Bengaluru Consumer Court
A Consumer Court in Bengaluru has held that ICICI Bank indulged in unfair trade practices by excessively charging a senior citizen who had closed his credit card issued by the bank, thus causing mental distress and inconvenience. The III Additional Bangalore Urban District Consumer District Redressal Commission headed by President Shivrama K, partly allowed the complaint petition filed by P...