Consumer Cases
Unfair Trade Practices: Hyderabad District Consumer Commission Orders Kolors Health Care To Refund Rs. 2,15,000/- With Compensation
The District Consumer Disputes Redressal Commission, Hyderabad – I presided by B. Uma Venkata Subba Lakshmi (President) allowed the complaint and directed Kolors Health Care Pvt. Ltd. (Kolors Health Care) to refund Rs. 2,15,000/- along with interest rate of 9%. It imposed a compensation of Rs. 20,000/- for mental agony and inconvenience caused to the complainant and a cost of...
Deficiency Of Service: State Consumer Commission Directs DHL To Pay Compensation For Lost iPhone
The State Consumer Commission in Maharashtra consisting of President Justice S.P. Tavade and Judicial Member A.Z. Khwaja dismissed an appeal filed by DHL Express I Pvt. Ltd. (DHL) and held it guilty of deficiency in service. The State Commission upheld the District Commission’s order and awarded to pay Rs. 25,000 towards the loss of the iPhone and mental agony with an interest rate of...
NCDRC Dismisses Complaint By Five Star Hotel For Insurance Claim Of Rs. 5 Crores Against New India Assurance
The NCDRC, consisting of Presiding Member Subhash Chandra, dismissed a consumer complaint filed by the complainant against New India Assurance Co. Ltd (Insurer). The complainant sought Rs. 5 crores under an insurance claim, along with Rs. 50 lakhs as punitive damages for harassment, mental agony, pain and suffering, and loss of business, and Rs. 10 lakhs as litigation...
NCDRC Holds Railways Responsible For Demanding ‘Original’ Tickets, Orders Refund, Compensation, And Litigation Costs
The NCDRC presided over by Presiding Member Dinesh Singh and Member Binoy Kumar dismissed the Revision Petition and held that there was a deficiency of service and unfair trade practice on the part of the Divisional Railway Manager, Divisional Office, Northern Railway (Railways). The Commission modified the decision made by the Lower Consumer Commissions and instructed the Railways...
NCDRC Dismisses Revision Petition by LIC And Imposes Cost In Insurance Claim Dispute
The NCDRC consisting of Inder Jit Singh (Presiding Member) dismissed a Revision Petition by the Life Insurance Corporation of India (LIC) and ordered to pay a cost of Rs. 15,000 to the Complainants. LIC had filed the Revision Petition to set aside the order of the Haryana State Consumer Commission in 2017 and Jhajjar District Consumer Commission in 2016 and to dismiss...
‘Commercial Purpose’ NCDRC Dismisses Complaint Against Construction Company For Deficiency Of Service
The NCDRC consisting of Presiding Member Justice Ram Surat Ram Maurya dismissed a complaint filed by the complainants against Zenal Construction Pvt. Ltd. (Zenal Construction). The commission determined that the complaint was not maintainable because the complainants had booked the shops for "commercial purposes" and not solely for the purpose of earning a livelihood...
NCDRC Orders Developers To Refund Amount Due To Misrepresentation Of "One Of The Tallest Buildings In The World"
The National Commission Disputes Redressal Commission (NCDRC) has allowed the complaint filed for deficiency in service against Shreeniwas Cotton Mills Limited (SCML) and The Lodha Group. NCDRC has directed SCML to refund complainant 2’s entire deposited amount, along with an annual interest rate of 9%. Brief Facts: Complainant 1 is an officially registered consumer...
Barred By Limitation, Telangana State Commission Dismisses Complaint Against Real Estate Firm
The Telangana State Consumer Commission presided by President Meena Ramanathan and Member K. Ranga Rao has allowed an appeal and set aside the order of the District Consumer Commission in Hyderabad. The complaint was filed by an Agriculturalist against Janaharsha Estates “N” Constructions Pvt., Ltd. (JEC), a real estate business for deficiency of service. The State Commission ruled...
Chandigarh Dist. Consumer Commission Directs Indigo Airlines To Reimburse Ticket Fare, Awards Compensation And Litigation Cost To Army Officer And Family.
The District Consumer Disputes Redressal Commission, Chandigarh, consisting of Suresh Kumar Sardana (Presiding Member) and BM Sharma (Member), has ordered Indigo and its ticket agent to compensate an Indian Army Officer. The commission held that by refusing to let the family board the flight or demanding an additional payment of Rs.4500/-, both Indigo and the ticket agent engaged in unfair...
Hyderabad Consumer District Commission Directs Paytm To Pay Rs. 3,000 For Deficiency Of Service, Also Awards Litigation Cost
The Hyderabad District Consumer Redressal Commission bench, consisting M. Ram Gopal Reddy (President), D. Sreedevi (Member), and J. Shyamala (Member), has directed Paytm to pay Rs 3,000 as compensation for the mental distress caused to a consumer. The case involved a situation where the consumer's account was debited while doing a Paytm transaction, but the amount was not transferred to...
District Consumer Commission Imposes Cost Of Rs. 1 Lakh On Bank Of Baroda For Deficiency Of Service, Also Awards Litigation Cost
The District Consumer Commission at Chandigarh has partly allowed the consumer complaint and has directed the Bank of Baroda (“Bank”) to pay a compensation of Rs.1 Lakh for rendering deficient services along with litigation cost of Rs.15,000/-. Brief Facts:The Complainants secured a housing loan of Rs. 50 Lakhs from the Bank in 2018 to take advantage of the benefits offered by the...
NCDRC Directs HSBC Bank To Pay Rs. 15 Lakhs Compensation For Negligence And Deficient Service
The NCDRC allowed and disposed of a consumer complaint against HSBC Bank. The Presiding Member, Dr. Inder Jit Singh fined HSBC to pay Rs. 15 Lakhs as compensation for the mental agony, harassment, and damage to the complainants' reputation and an additional Rs. 1 Lakh to cover the litigation costs. Moreover, it is also required to provide a 'No Dues Certificate' and appropriately update...