Jodhpur District Commission Holds Amazon Liable For Failure To Initiate Refund Despite Receiving Returned Product

The District Consumer Disputes Redressal Commission (II), Jodhpur (Rajasthan) bench of Shyam Sundar (President) and Balveer Khukhudia (Member) held Amazon liable for deficiency in services for failure to refund the money despite receiving the return of a defective OnePlus. Brief Facts: The Complainant ordered a OnePlus mobile phone online from Amazon. The Complainant paid Rs....

Failure To Repair/Replace Washing Machine With Manufacturing Defects, Howrah District Commission Holds Whirlpool Liable

The District Consumer Disputes Redressal Commission, Howrah (West Bengal) bench of Debasish Bandyopadhyay (President) and Dhiraj Kumar Dey (Member) held Whirlpool liable for deficiency in services for failure to repair or replace a washing machine with manufacturing defects exhibited within the warranty period. Brief Facts: The Complainant purchased a Whirlpool washing machine...

Can't Repudiate Genuine Claim On Delay If Explained With Valid Reasons, Nalgonda District Commission Holds United India Insurance Co Liable

The District Consumer Disputes Redressal Commission, Nalgonda (Telangana) bench of Sri Mamidi Christopher (President), Smt. S. Sandhya Rani (Member) and Sri K. Venkateshwarlu (Member) held United India Insurance Company liable for deficiency in service for repudiating an accidental claim based on grounds of delay without considering valid reasons such as the pandemic and the...

Builder Charging For Open Parking Against RERA Provisions: NCDRC Holds ATS Infrastructure Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra and Dr. Sadhna Shanker (member), held that subsequent allottees inherit the rights of the previous allottees. Hence, the builder charging for an open parking space constitutes a deficiency in service. Brief Facts of the Case The complainant purchased a flat from the original allottees for...

Chandigarh District Commission Issues Directive To Smaaash To Honour Customer's Request For Encashing Cashback Points

The District Consumer Disputes Redressal Commission-II U.T. Chandigarh bench of Amrinder Singh Sidhu (President) and B. M. Sharma (Member) has issued a directive to Smaaash to honour requests for encashing the cashback bonus/points when the customer demands. Smaaash is one of Asia's biggest leisure chains which provides gaming centres, arcades and VR facilities. The bench held that...

New Delhi District Commission Holds Voltas Liable For Failure To Replace Malfunctioning Refrigerator Or Provide Refund

The District Consumer Disputes Redressal Commission–X, New Delhi bench of Monika Aggarwal Srivastava (President), Dr. Rajender Dhar (Member) and Ritu Garodia (Member) held Voltas liable for deficiency in services due to their failure to refund or replace a refrigerator, which resulted in losses to the complainant due to perishable goods going rotten. Brief Facts: The...

Insurer's Liability Not Avoided By Driver's Unlicensed Status: NCDRC

The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held United India Insurance liable for deficiency in service over the denial of insurance claim citing the driver's unlicensed status. The Commission held that the insurer cannot avoid liability solely because the driver was unlicensed; the insurer must demonstrate that the driver...

Clear Communication Of Carry Bag Policy, Chandigarh District Commission Dismisses Complaint Against 24 Seven Store

The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench of Amrinder Singh Sidhu (President) and B.M. Sharma (Member) dismissed a complaint filed against 24 Seven alleging forceful charging for carrying bags. The bench held that 24 Seven gave a clear-cut notice to its consumers who were visiting its premises to buy the goods that they should bring their carry bags...

Failure To Issue NOC, Despite Loan Repayment: Shimla District Commission Holds Mahindra & Mahindra Financial Services Liable

The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench of Dr. Baldev Singh (President) and Janam Devi (Member) held Mahindra & Mahindra Financial Services liable for deficiency in service and unfair trade practice for failure to issue a No-Objection Certificate despite the repayment of a loan taken for financing the purchase of the...

Rescheduling Flight To Different Route Without Consent, Bangalore District Commission Holds Air India Liable

The District Consumer Disputes Redressal Commission, Bangalore bench of M Shobha (President), K Anita Shivakumar (Member) and Suma Anil Kumar (Member) held Air India liable for deficiency in services for cancelling the Complainant's flight and rebooking her on a different route to the USA, without her consent. Air India also failed to refund the full booking amount for nearly two years...

Student Forced To Pursue Medical Education 'Online', Chandigarh District Commission Holds Trinity School Of Medicine And Its Indian Agent Liable

The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench of Amrinder Singh Sidhu (President) and B. M. Sharma (Member) held Trinity School of Medicine, Caribbean, West Indies and its agent liable for deficiency in services and unfair trade practices for denying the Complainant an opportunity to pursue her medical studies on campus and relegating her to online...

Idukki District Commission Holds TV Service Centre Liable For Failure To Repair TV Despite 3-Year Protection Plan

The District Consumer Disputes Redressal Commission, Idukki (Kerala) bench of C. Sureshkumar (President) and Ampady K.S. (Member) held Jeevas Company liable for deficiency in services for failure to repair a TV despite the complainant purchasing a three-year TV protection plan for Rs. 4,699/-. Jeevas represents itself as 'India's largest service provider' for mobiles, appliances...