Failure To Deliver Bed Set: North Goa Consumer Commission Directs Lakkadhaara To Refund ₹88,200 With Compensation

The North Goa District Consumer Disputes Redressal Commission at Porvorim, comprising Ms. Bela N. Naik (President) and Auroliano de Oliveira (Member), has directed Lakkadhaara Furniture Company to refund ₹88,200 along with ₹30,000 as compensation. The Commission held the company guilty of deficiency in service and unfair trade practice for failing to deliver a bed set within the promised timeframe and for providing misleading information regarding the shipment of the product.Facts The complainant, Ms. Teena Sareen, placed an online order for a bed set worth ₹88,200 on 7 November 2024 through the opposite party's website, Lakkadhaara. She made full payment using a credit card. The website assured that the product would be delivered within 5–6 weeks, and relying on this representation, the complainant proceeded with the purchase. However, even after the expiry of the promised delivery period, no communication was made by the opposite party. The complainant was compelled to repeatedly follow up, following which she was informed on 24 December 2024 that the bed set had been dispatched. On 30 December 2024, the furniture platform shared a tracking number with the complainant. Upon verification, it was revealed that only a shipping label had been generated and the consignment had not been picked up, rendering the claim of dispatch misleading. Having lost confidence in the furniture platform, the complainant cancelled her order on 30 December 2024, which was duly acknowledged by Lakkadhaara. She thereafter initiated a chargeback dispute with her bank. Although the complainant was informed that the seller would process the refund after certain calculations, no concrete response was provided. Despite repeated follow-ups, the purchase amount was not refunded. The furniture platform failed to file any written version before the Commission. However, in its communication with the complainant's bank, it attributed the delay to weather-related production issues and proposed deduction of shipping charges along with a 10% penalty while processing the refund. Findings Of The Commission The Commission observed that the documentary evidence on record, including WhatsApp chat communications, clearly established an inordinate and unexplained delay in delivery. The records further showed that the opposite party had admitted the delay and issued repeated assurances, yet failed to resolve the grievance. The bench noted that the complainant had lost faith and confidence in the company due to its misleading conduct regarding dispatch of the product. It further observed that the opposite party, despite due service, failed to appear or contest the proceedings, resulting in the complainant's case remaining unrebutted on merits. Holding that the conduct of the furniture company amounted to deficiency in service and unfair trade practice, the Commission allowed the complaint and directed the opposite party to refund the entire purchase amount of ₹88,200 towards the cancelled bed set along with ₹30,000 as compensation for mental agony and inconvenience caused to the complainant. Case Title: Ms. Teena Sareen v. M/s Lakkadhaara Furniture Company Case Number: Consumer Complaint No. 58 of 2025 Click Here To Read/Download Order

Failure To Deliver Bed Set: North Goa Consumer Commission Directs Lakkadhaara To Refund ₹88,200 With Compensation

Apoorva Pandita

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