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FAQ

1) WHAT IS LIVELAW PAID SUBSCRIPTION?

Paid subscription will give you access to premium features such as unlimited access to archives, advertisement free version, daily briefings through email to your inbox, download facility for judgements and petitions, exclusive notifications, access to digests, ability to bookmark articles for later reading, copy paste and print feature and more.


2) HOW DO I BECOME A SUBSCRIBER?

Clicking on the 'Subscribe' button will take you to the Subscription Plans page.

We currently provide 3 reasonable Subscription Plans - 6 months, 1 year and 3 years.

Once you select the plan, a sign-up process will ask you to provide basic details like your e-mail address, mobile number, name and address details. You need to choose a password (You can choose any password, need not be your e-mail password ) Once details are supplied, the page will be redirected to ‘Razorpay payment gateway’ ( a secured banking transaction system) where you can choose a suitable mode of payment and proceed with the transaction. After the payment is done, you will receive an SMS or e-mail from us as to whether your transaction is failed or not. In case of a failed transaction, a message will appear letting you know the failure. If you get a 'Payment Success' screen at the end of the process, you are now a subscribed user.


3) WHICH ARE THE MODES OF PAYMENT AVAILABLE ?

We provide all most all payment modes, domestic as well as international readers such as: -

a) Credit Card

b) Debit Card

c) Net Banking

d) Paypal

e) Wallets


4) I AM NOT COMFORTABLE WITH ONLINE PAYMENT; DO YOU HAVE ANY ALTERNATIVE PAYMENT OPTIONS?

Please write to us at [email protected] or Call/ WhatsApp us at +91 7994869917/ 8982387943, our support team will help you out.


5) HOW SECURE IS LIVELAW ONLINE PAYMENT GATEWAY?

It is safe. A recent directive from RBI makes it mandatory to have additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered when making any purchase online. Thus, making online purchase is secure.


6) ARE ANY DEMO TUTORIALS ARE AVAILABLE FOR GUIDIANCE ON HOW TO SUBSCRIBE TO LIVELAW?

Yes, please follow the link below to watch our demo explainer video on “How to Subscribe to LiveLaw”


7) I can see ‘EMAIL SUBSCRIPTION’ apart from the SUBSCRIBE button ? `what is the difference?

An email subscription is only a newsletter subscription without any features and it is free. However, a paid subscription comes with multiple benefits such as unlimited access to livelaw archives, ad-free version, download facility, etc.


8) Can I use the same username (PHONE NUMBER & EMAIL ID) to access my livelaw subscription on tablets, phones, desktops etc?

Yes. You can use the same username and password to access your LiveLaw account for any device be it a mobile phone or a laptop/PC. However, one paid subscription can simultaneously run on only in two devices.


9) CAN I CANCEL LIVELAW SUBSCRIPTION TO AVAIL A REFUND AT ANY POINT?

No. You cannot cancel your LiveLaw subscription for refund. If for some valid reason (as deemed fit by LiveLaw Media Pvt. Ltd.) you wish to cancel your subscription, please send an email to [email protected]


10) ARE THESE SUBSCRIPTION FEATURES AVAILABLE ON THE LIVELAW MOBILE APPS?

Yes. All our features are available on our Android and IOS Apps. Please note that as a subscribed user, you will have full access to the product and will not have to pay anything extra to experience our premium features on the app. You can log into the app with your registered email ID/ phone number. Since the mobile app versions are updated from time to time, you are requested use the latest version of the mobile App.


11) HOW THE DIGITAL SUBSCRIPTIONS ARE BILLED?

As a digital subscriber, you can pay via debit or credit card, net banking, payment wallets (PhonePe, Paytm), UPI, Google Pay etc. In case you wish to make a payment through NEFT/RTGS transfer or want to make a direct deposit to our Paytm account, please write to us at [email protected] OR call us at Call/ WhatsApp us at +91 8982387943 so that we can share our bank details with you.

For our international customers, we provide a PayPal transaction facility. Please write to us at [email protected] so that we can send you the PAYPAL payment link.


12) HOW DO I CHANGE MY DIGITAL SUBSCRIPTION PLAN? WHAT HAPPENS IF I CHOSE TO CHANGE MY CURRENT PLAN?

To change the plan, please go to the Subscription Plan page. If you have subscribed to a new plan while another plan is active, the new plan will take effect from the day your current plan expires. If you face any issue, please contact - [email protected] or Call/ WhatsApp us at +91 8982387943


13) I HAVE MADE THE PAYMENT, BUT MY PLAN IS NOT ACTIVE?

If your payment has gone through but you're still unable to activate your plan, send us an email with the following details: Transaction ID, Transaction amount, Plan name, Your registered ID, Date of registration, Your bank name, Mode of transaction (debit card, credit card, e-wallet). Please send these details to [email protected] or Call/ WhatsApp us at +91 7994869917/ 8982387943


14) WHAT CAN I DO IN CASE I HAVE FORGOTTEN MY PASSWORD?

You can easily reset your password by clicking on the ‘forgot password’ option which will trigger a password reset email to your email inbox.

In case, you have forgotten your login credentials completely please write to us at [email protected]. Our support team will respond to you within 24 hours.


15) WHY IS THE AMOUNT REFUNDED BY THE BANK is LESSER THAN THE AMOUNT I PAID?

For a failed transaction, the amount refunded by the bank will not include the GST collected. If accepted, the refund will get processed in 7-10 working days.


16) HOW DO I CHANGE MY PASSWORD?

To change your password, please go to ‘My Profile page’ and select 'Change Password'.


17) HOW DO I GET AN INVOICE FOR SUBSCRIPTION?

Once your payment is successful you will receive an email from LiveLaw with your invoice.


18) I DON’T HAVE AN INDIAN CARD; HOW CAN I PURCHASE A LIVELAW SUBSCRIPTION?

For international readers, we offer a PayPal option for payment. Please write to us at [email protected] specifying the plan which you would like to subscribe to. Our team will generate an easy PayPal payment link for you.


19) WILL MY CREDIT CARD DETAILS AND OTHER PAYMENT DETAILS BE SAFE?

Yes, your payment details are safe. The transaction is taking through a transaction channel (Razorpay payment gateway) authorised in this regard by Regulators.


20) HAVE MORE QUESTIONS?

For other queries, please write to us at [email protected] or Call/ WhatsApp us at +91 7994869917/ 8982387943