Manager (Incident Response) Vacancy At UnitedLex India Private Limited [Gurgaon]

Name of the Post: Manager (Incident Response)

Location: Gurgaon

Essential Qualification and Experience

· Any graduate/Postgraduate with 5+ Yrs of experience as people manager or similar role with years of experience with LPO/Legal Services.

· Candidates with background of Document Review or e-Discovery or Contracts or Data Breach or Compliance are eligible to apply for this role.

· Excellent people management skills.

· Passionate to drive business metrics – Productivity, Quality, and other key deliverables.

· Ability to priorities between multiple complex projects/timelines.

· Excellent written and Verbal communication.

· High level of positive attitude with good listening skills.

· Good decision-making ability.

· Ability to adapt to any process changes and work on different types of projects.

· Good knowledge in Excel.

· Ability to priorities between multiple complex projects/timelines.

· Strong attention to detail and the ability to conduct root cause analysis.

· Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.

Roles & Responsibilities

· Responsible for overall performance and management of the team assigned.

· People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members.

· Proactive communication with client, ensuring all client requirements are met and reports are submitted on time.

· Set goals for team members and communicate it to the team.

· Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines.

· Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time.

· Actively work on skill development, engagement and retention of team members.

· Responsible for upskilling and training the team members.

· Provide regular feedback for performance.

· Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team.

· Conduct regular 1-on-1 connects with team members.

· Perform QC/QA checks for team members.

· Liaison with other teams/departments.

How to apply?

To Access Official Notification, click here