To commemorate the World Consumer Day, which falls on March 15, the Dharmashastra National Law University conducted a conference-cum-workshop on Thematic Areas in Consumer Laws: Emerging Trends. The second day of the conference witnessed addresses by lawyers and practitioners and paper presentations by students and academicians.
Advocate Shyamlal Narayan Shrivastava stated that consumerist society is materialistic and due to increasing consumerism and globalization, there arises a need of the Consumer Protection Act. He pointed out that the earlier amendments to the Act were minor, and it is for the first time, the entire legislation is rewritten.
Dr. Pratima Narayan started with an introduction of the technological era, and a brief discussion was done on smart phones, gadgets and the increasing use of artificial intelligence. She also discussed trading by way of electronic means. She then talked about the need to identify the correct redressal forum and concluded by talking about the alternative remedies available.
Research papers were presented by students and faculty members on topics such as consumer protection in tourism; can educational institutions come within the ambit of services under the Consumer Protection Act, 1986; misleading representations; medical negligence consumer protection in cyber world, among others.