Unable To Find Perfect Match, Consumer Commission Holds Marriage Bureau Deficient In Service [Read Order]

In his search for a bride, a man was forced to sue the marriage bureau for unfair trade practice and deficiency in service as it failed to find a perfect match for him or even arrange any meeting with any prospective match.

The District Consumer Disputes Redressal Forum found the marriage bureau grossly deficient in service and directed it to refund Rs 31,000 paid by the complainant for premium matrimonial services and compensate him for mental agony by paying another Rs 5,000.

The complainant told the forum that it had approached the South Delhi- based marriage bureau in the year 2016.

He said despite collecting Rs 31,000 for premium matrimonial services, the bureau was not only unable to find a perfect match but also failed to arrange even a single meeting for him with any probable match.

The bureau also fell behind its claim of providing customised service and stopped answering the complainant's phone calls.

The bureau was proceeded ex-parte.

"As per the original acknowledgment letter placed on record OP committed to providing profile sharing, customized services and was suppose to arrange a meeting in lounge, OP was also supposed to provide astrology matchmaking for shortlisted profiles. OP has failed to provide the promised services to the complainant despite receiving the consideration amount of Rs.31,000.

"Hence, we are of the opinion that OP is grossly deficient in service. We allow the complaint and direct OP to refund Rs.31,000 paid by the complainant to OP along with interest @ 6% per annum from the date of registration till realization. Additionally, OP is directed to pay Rs.5,000 towards mental agony, harassment and cost of litigation," ordered the bench of Rekha Rani and Kiran Kaushal.

Click here to download the Order