Consumer Cases Weekly Round-Up: 1st January To 7th January 2024

State Consumer Disputes Redressal Commission, Uttar Pradesh Unable To Prove Ankle Fracture Due To Rock Climbing Game, U.P. State Commission Dismisses Appeal Against Grand Venice Mall & Game Operators Case Title: Rachit Srivastava vs Grand Venice Mall and Others The State Consumer Disputes Redressal Commission, Uttar Pradesh bench comprising Mr Justice Ashok Kumar (President) dismissed an appeal filed by the Complainant against Grand Venice Mall, Greater Noida and a rock-climbing company operating within its premises. The State Commission held that the Complainant failed to prove the alleged ankle injury, communication with Game Operators and other allegations made against the mall and the Game Operators. District Consumer Disputes Redressal Commission-II, Chandigarh Chandigarh District Commission Holds Yatra Online Liable For Failure To Provide Direct Airline Booking Case Title: Kasim vs Yatra Online Private Limited The District Consumer Disputes Redressal Commission-II, Chandigarh bench comprising of Amrinder Singh Sidhu (President) and Mr B.M. Sharma (Member) held Yatra Online Pvt. Ltd. liable of deficiency in service and unfair trade practices for failing to inform the Complainant about the requirement of transit visa for the connecting flight and for failure to provide a direct layover-free flight, in line with the Complainant's requirements. The bench directed Yatra Online to pay Rs. 56,504/- to the Complainant. District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh) Kangra District Commission Holds SBI Liable For Unreasonably Penalizing Customers Without Issuing Prior Notification Case Title: Narendra Prem Chand Rana and another vs The Branch Manager, State SBI of India The District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh) bench comprising Mr Hemanshu Mishra (President), Ms Arti Sood (Member) and Mr Narayan Thakur (Member) held State Bank of India liable for wrongfully penalizing its borrowers for failure to timely furnish the completion certificate of the house, for which they applied for a home loan under the SBI Realty Home Loan Scheme. The District Commission held that SBI demanded the certificate after six years and didn't issue a prior notification to the Complainants for the same. Ernakulam District Consumer Disputes Redressal Commission Ernakulam District Commission Holds Toshiba India Pvt Ltd. Liable For Deficiency In Service The Ernakulam District Consumer Disputes Redressal Commission, Kerala, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held Toshiba India and the carrier liable for deficiency in service over substandard product and concealment of relevant information during the purchase by the complainant. Bangalore I Additional District Consumer Disputes Redressal Commission Delay In Installation Of Lift, Bangalore District Commission Holds John Elevators Liable For Deficiency In Service The Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M (Member) held John Elevators Private Limited liable of deficiency in service for delay in installation of the lift. The bench directed it to complete the lift work within two months and pay a compensation of Rs. 1,05,000/- to the Complainant. District Consumer Disputes Redressal Commission, Karnal (Haryana) Karnal District Commission Holds New India Assurance Co Liable For Deficiency In Service, Directs To Disburse Rs. 1.48 Lakhs, Pay Compensation The District Consumer Disputes Redressal Commission, Karnal (Haryana) bench comprising Shri Jaswant Singh (President), Shri Vineet Kaushik (Member) and Dr Suman Singh (Member) held New India Assurance Company Limited liable for deficiency in service for wrongfully repudiating based on commercial usage of the vehicle. The District Commission noted that the Insurance Company failed to substantiate its claims with proof. Therefore, it allowed the complaint and ordered it to pay Rs. 1.48 lakhs to the Complainant, along with Rs. 25k compensation and Rs. 11k litigation costs. District Consumer Disputes Redressal Commission, Palakkad (Kerala) Doctor Not Liable For Providing Medical Certificate With Personal Details To Patient's Spouse, Palakkad District Commission Dismisses Complaint The District Consumer Disputes Redressal Commission, Palakkad (Kerala) bench, composed of Mr Vinay Menon (President), Mrs Vidya A (Member), and Mr Krishnankutty N.K. (Member), directed the complainant to compensate the doctor for filing a malicious complaint alleging a breach of doctor-patient confidentiality. The complainant accused the doctor of intentionally providing a medical certificate to her husband, detailing her depressive disorder. The District Commission dismissed the complaint against the...

Consumer Cases Weekly Round-Up: 1st January To 7th January 2024

Apoorva Pandita

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