‘Service charge column of the bill may be left blank for the customer to fill up before making payment’
The Food and Consumer Affairs Ministry has made it clear that Service Charge on hotel and restaurant bills is totally voluntary and not mandatory, and Hotels/Restaurants cannot decide how much Service Charge is to be paid by the customer & it should be left to the discretion of customer.
The Department had issued guidelines in view of complaints that some hotels are insisting payment of service charge and many people are paying it under the mistaken notion that it is part of taxes. It says that the column of service charge in a bill will be left blank to customers to fill up before making the final payment.
The following is the gist of guidelines issued.