Consumer Cases
Mere Insurance Proposal Does Not Amount To Acceptance Even If Initial Premium Is Paid, Solan District Commission Dismisses Complaint Against PNB Metlife LIC Ltd.
The District Consumer Disputes Redressal Commission, Solan (Himachal Pradesh) bench comprising D.R. Thakur (President), Vijay Lamba (Member) and Neelam Gupta (Member) dismissed a consumer complaint against PNB Metlife LIC Ltd. The bench observed that the insurance company received the premium. However, the acceptance of the insurance policy was not conveyed to the insured. Therefore,...
Shimla District Commission Dismisses Complaint Against Samsung And Bajaj Allianz General Insurance Co. Based On Unsubstantiated Claims Of Service Deficiency
The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr Baldev Singh (President) and Mr Jagdev Singh Raitka (Member) dismissed a complaint against Samsung, its store, and Bajaj Allianz General Insurance Co. (the financer). The Complainant who alleged manufacturing defects with the purchased Samsung TV failed to substantiate her claim of...
Rohtak District Commission Holds New India Assurance Co. Liable For Wrongful Repudiation Of Valid Damaged Car Claim
The District Consumer Disputes Redressal Commission, Rohtak (Haryana) bench comprising Sh. Nagender Singh Kadian (President), Dr. Tripti Pannu (Member) and Sh. Vijender Singh (Member) held New India Assurance Company liable for wrongful repudiation of a valid claim for a car involved in an accident. The Insurance Company failed to provide adequate evidence to prove that the repudiation...
Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable
The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore (Karnataka) bench comprising Vijaykumar M. Pawale (President), V. Anuradha (Member) and Renukadevi Deshpande (Member) held Amazon liable for failure to initiate a refund after the wrongly delivered Samsung T.V. was returned to the Seller. It was directed to initiate the refund, and pay Rs. 2,000/-...
Rewari District Commission Holds TATA AIG General Insurance Co. Liable For Repudiating Medical Claim Based On Unsubstantiated And Unclear Grounds
The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Shri Sanjay Kumar Khanduja (President) and Shri Rajender Parshad (Member) held TATA AIG General Insurance Company liable for wrongfully repudiating a medical claim based on fictitious and unclear grounds. The Insurance Company alleged fraud on the part of the insured, however, failed to verify...
Failure To Repair Within Promised Time Coupled With Additional Car Damages Post-Repair, Ernakulam District Commission Holds Maruti Suzuki And Its Dealer Liable
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising D.B Binu (President), Mr. Ramachandran. V (Member) and Mrs Sreevidhia T.N. (Member) held Maruti Suzuki and its dealer liable for failure to fulfil the promised repair within a reasonable timeframe, coupled with additional damages to the car post-service. They were directed to pay Rs. 1.5 Lakh...
Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising D.B. Binu (President), Mr. Ramachandran. V (Member) and Mrs. Sreevidhia T.N (Member) held Flipkart liable for failure to disclose seller information, as mandated under Rule 5(3)(a) of the Consumer Protection (E-commerce) Rules, 2020. The District Commission observed that such non-disclosure...
South Mumbai District Commission Holds VLCC Liable For Negligently Conducting Laser Hair Removal Treatment Which Led To Severe Burns
The District Consumer Disputes Redressal Commission, South Mumbai (Maharashtra) bench comprising Shri. P.G. Kadu (Incharge President), Smt. S.A. Petkar (Member) and Smt. G.M. Kapse (Member) held VLCC Health Care Ltd. liable for negligently carrying out laser hair reduction treatment on the Complainant, which led to a severe burn on her entire chin. It was directed to pay Rs. 50,000/-...
Consumer Cases Weekly Round-Up: 15th to 21st April 2024
National Consumer Disputes Redressal Commission The Revisional Jurisdiction Of The National Commission Is Limited And Can Be Exercised Only In Specific Circumstances: NCDRC The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Ram Maurya, held that the Revisional Jurisdiction of the National Commission is restricted to specific circumstances,...
Fatehgarh Sahib District Commission Holds Punjabi University Liable For Failure To Dispatch Academic Transcript Within Reasonable Time
The District Consumer Disputes Redressal Commission, Fatehgarh Sahib (Punjab) bench comprising Shri Sanjeev Batra (President), Ms Shivani Bhargava (Member) and Shri Manjit Singh Bhinder (Member) held Punjabi University liable for deficiency in service for failure to dispatch the requested academic transcript to a student within a reasonable time. Further, the University was also held...
North Delhi District Commission Holds Vodafone Idea Liable For Charging International Roaming Domestically, Abruptly Deactivating Mobile Services
The District Consumer Disputes Redressal Commission-I, North Delhi bench comprising Divya Jyoti Jaipuriar (President) and Harpreet Kaur Charya (Member) held Vodafone Idea Limited liable for applying international roaming rates when the complainant was in India. Additionally, it was found guilty of abruptly deactivating both incoming and outgoing services without any prior notice or...
Insurance Company Not Liable For Wilful And Deliberate Damage Caused By Insured, Gurgaon District Commission Dismisses Complaint
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) dismissed a complaint against National Insurance Company Ltd. It found that the damage to the insured car resulted from the deliberate and wilful actions of the Complainant's son, driving into a...