Consumer Cases
Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable
The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore (Karnataka) bench comprising Vijaykumar M. Pawale (President), V. Anuradha (Member) and Renukadevi Deshpande (Member) held Amazon liable for failure to initiate a refund after the wrongly delivered Samsung T.V. was returned to the Seller. It was directed to initiate the refund, and pay Rs. 2,000/-...
Rewari District Commission Holds TATA AIG General Insurance Co. Liable For Repudiating Medical Claim Based On Unsubstantiated And Unclear Grounds
The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Shri Sanjay Kumar Khanduja (President) and Shri Rajender Parshad (Member) held TATA AIG General Insurance Company liable for wrongfully repudiating a medical claim based on fictitious and unclear grounds. The Insurance Company alleged fraud on the part of the insured, however, failed to verify...
Failure To Repair Within Promised Time Coupled With Additional Car Damages Post-Repair, Ernakulam District Commission Holds Maruti Suzuki And Its Dealer Liable
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising D.B Binu (President), Mr. Ramachandran. V (Member) and Mrs Sreevidhia T.N. (Member) held Maruti Suzuki and its dealer liable for failure to fulfil the promised repair within a reasonable timeframe, coupled with additional damages to the car post-service. They were directed to pay Rs. 1.5 Lakh...
Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising D.B. Binu (President), Mr. Ramachandran. V (Member) and Mrs. Sreevidhia T.N (Member) held Flipkart liable for failure to disclose seller information, as mandated under Rule 5(3)(a) of the Consumer Protection (E-commerce) Rules, 2020. The District Commission observed that such non-disclosure...
South Mumbai District Commission Holds VLCC Liable For Negligently Conducting Laser Hair Removal Treatment Which Led To Severe Burns
The District Consumer Disputes Redressal Commission, South Mumbai (Maharashtra) bench comprising Shri. P.G. Kadu (Incharge President), Smt. S.A. Petkar (Member) and Smt. G.M. Kapse (Member) held VLCC Health Care Ltd. liable for negligently carrying out laser hair reduction treatment on the Complainant, which led to a severe burn on her entire chin. It was directed to pay Rs. 50,000/-...
Consumer Cases Weekly Round-Up: 15th to 21st April 2024
National Consumer Disputes Redressal Commission The Revisional Jurisdiction Of The National Commission Is Limited And Can Be Exercised Only In Specific Circumstances: NCDRC The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Ram Maurya, held that the Revisional Jurisdiction of the National Commission is restricted to specific circumstances,...
Fatehgarh Sahib District Commission Holds Punjabi University Liable For Failure To Dispatch Academic Transcript Within Reasonable Time
The District Consumer Disputes Redressal Commission, Fatehgarh Sahib (Punjab) bench comprising Shri Sanjeev Batra (President), Ms Shivani Bhargava (Member) and Shri Manjit Singh Bhinder (Member) held Punjabi University liable for deficiency in service for failure to dispatch the requested academic transcript to a student within a reasonable time. Further, the University was also held...
North Delhi District Commission Holds Vodafone Idea Liable For Charging International Roaming Domestically, Abruptly Deactivating Mobile Services
The District Consumer Disputes Redressal Commission-I, North Delhi bench comprising Divya Jyoti Jaipuriar (President) and Harpreet Kaur Charya (Member) held Vodafone Idea Limited liable for applying international roaming rates when the complainant was in India. Additionally, it was found guilty of abruptly deactivating both incoming and outgoing services without any prior notice or...
Insurance Company Not Liable For Wilful And Deliberate Damage Caused By Insured, Gurgaon District Commission Dismisses Complaint
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) dismissed a complaint against National Insurance Company Ltd. It found that the damage to the insured car resulted from the deliberate and wilful actions of the Complainant's son, driving into a...
Failure To Resolve Mobile Phone Issues Within Warranty Period, Gurgaon District Commission Holds OnePlus And Its Seller Liable
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) held One Plus and its seller, Vijay Sales Pvt. Ltd. liable for deficiency in service for failure to resolve issues with a newly purchased phone, within the warranty period. They were directed to refund the amount...
Central Kolkata District Commission Holds Marco-Polo Restaurant Liable For Charging Over MRP And Levying Service Charge
The District Consumer Disputes Redressal Commission-II, Central Kolkata (West Bengal) bench comprising Mrs Sukla Sengupta (President) and Mr Reyazuddin Khan (Member) held Marco-Polo Restaurant, Park Street (Kolkata) liable for charging more than MRP for packaged water and a 650 ml Kingfisher (S) bottle. The District Commission also held that the restaurant had a duty to serve the...
South Kolkata District Commission Holds UCO Bank Liable For Failure To Utilize CBS Facility To Transfer Matured FD Amount
The District Consumer Dispute Redressal Commission-III, South Kolkata (West Bengal) bench comprising Mrs. Monihar Begum (Presiding Member) and Mr. Manish Deb (Member) held UCO Bank liable for deficiency in service for failure to utilize the Core Banking Solution (CBS) facility to credit the matured fixed deposit amount in the Complainant's savings account. The Bank was directed to...