Annual Digest of Consumer Cases 2023: Part-I

Supreme Court Negligence By Doctor | Insurer Liable To Reimburse Compensation To Complainant To The Extent Of Its Liability Under The Policy: Supreme Court Case Title: Nagarmal Modi Sewa Sadan v Prem Prakash Rajagaria & Ors. Citation: 2023 LiveLaw (SC) 344 The Supreme Court has held that in a case of negligence committed by Doctor, the Insurance Company which covered...

Trade In Old Vehicle, Car Seller A Consumer: Punjab State Commission

The Punjab State Consumer Disputes Redressal Commission, led by H.P.S. Mahal (Judicial Member) and Kiran Sibal (Member), overturned the decision of the District Commission. They sided with an appeal against Hyundai Motors and a connected seller regarding deficiency in service.Brief Facts of the CaseThe complainant wanted to buy a new Hyundai car from the seller. The seller promised...

Rewari District Commission Holds United India Insurance Co Liable For Deficiency In Service, Orders To Disburse Amount And Pay Compensation

The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Shri Sanjay Kumar Khanduja (President) and Shri Rajender Parshad (Member) held United India Insurance Company liable for wrongfully repudiating a valid insurance claim based on alleged non-cooperation by the family members of the deceased. The District Commission dismissed the...

Denture Of Excessive Height, Central Delhi District Commission Holds Delhi Dental & Medical Centre Liable For Negligence

The District Consumer Dispute Redressal Commission (Central Delhi) bench comprising Inder Jeet Singh (President) and Shahina (Female Member) held the Delhi Dental & Medical Centre liable for deficiency of service for providing dentures with excessive height and not according to physical features of the Complainant. The District Commission directed it to refund the amount...

South Delhi District Commission Holds CarDekho.com Liable For Not Refunding Booking Amount, Directs To Pay Rs 20k Compensation

The District Consumer Disputes Redressal Commission-II South Delhi bench comprising Monika A Srivastava (President), Kiran Kaushal (Member) and U.K. Tyagi (Member) held CarDekho.com liable for deficiency in service and unfair trade practices for not refunding the booking amount to the Complainant after it declined to deliver the purchased car to the Complainant. The District...

Supertech Realtor Held Liable For Delayed Possession: NCDRC Orders Complete Refund Along With 50,000/- As Costs

The National Consumer Disputes Redressal Commission presided by Mr. Subhash Chandra as presiding member has allowed a consumer complaint against Supertech Realtor Pvt Ltd. for failing to deliver possession of a booked unit at 'Super Nova' project in Noida within the stipulated time frame despite receiving substantial payments from the complainants. The commission found that the delay...

Consumer Cases Weekly Round-Up: 1st January To 7th January 2024

State Consumer Disputes Redressal Commission, Uttar Pradesh Unable To Prove Ankle Fracture Due To Rock Climbing Game, U.P. State Commission Dismisses Appeal Against Grand Venice Mall & Game Operators Case Title: Rachit Srivastava vs Grand Venice Mall and Others The State Consumer Disputes Redressal Commission, Uttar Pradesh bench comprising Mr Justice Ashok Kumar...

Unauthorized Transactions From Fastag, Ambala District Commission Directs SBI To Refund Amount, Pay Compensation

The District Consumer Disputes Redressal Commission Ambala (Haryana) bench comprising Neena Sandhu (President), Ruby Sharma (Member) and Vinod Kumar Sharma (Member) held State Bank of India for unauthorized deductions from the Complainant's Fastag account issued by the bank. The bench noted that the amount was deducted from the Complainant's account at a time when his car did not even...

Delay In Delivery Of Number Plate And Registration Certificate, Kangra District Commission Holds Mahindra Tractors Dealer Liable

The District Consumer Disputes Redressal Commission, Kangra at Dharamshala (Himachal Pradesh) bench comprising of Hemanshu Mishra (President), Arti Sood and Narayan Thakur (Members) held Mahindra Tractors dealer liable of deficiency in service for delay in delivery of high security registration plate/number plate and registration certificate to the Complainant. The bench directed it to...

Heating And Battery Replacement Issues, Kozhikode District Commission Directs HP India To Pay Rs. 25k Compensation

The District Consumer Disputes Redressal Commission Kozhikode (Kerala) bench comprising of P.C Paulachen (President), V Balakrishnan (Member) and Priya S (Member) held HP India liable for deficiency in service for selling a laptop which started experiencing multiple issues within a few days of its purchase. HP India further failed to sufficiently resolve the Complainant's...

HRERA Affirms Allottee's Right To Refund In Case Of Delayed Possession, Orders Manglam Multiplex To Refund Earnest Money To Buyers

The Haryana Real Estate Regulatory Authority, Gurugram bench comprising of Ashok Sangwan (Member) held Manglam Multiplex Private Limited liable for forfeiture of earnest money paid by the Complainants after the Complainants cancelled the booking for a unit in Section 65 of Gurugram. The bench directed it to refund the earnest money paid by the Complainant and reiterated the allottee's unequivocal and absolute right to seek a refund if the promoter fails to deliver possession within the...

NCDRC Holds Godrej Properties Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission, headed by Subhash Chandra as President, held Godrej Properties liable for deficiency in service over refusal to refund the earnest money paid by the complainant, even following the cancellation of the purchase. Brief Facts of the Case The complainants booked a villa from Godrej Properties for Rs.5.00 lakh but did not receive...