Consumer Cases Monthly Digest: January 2024

National Consumer Disputes Redressal Commission National Consumer Commission Holds Raheja Developers Limited for Deficiency in service The National Consumer Disputes Redressal Commission presided by Justice A.P. Sahi (President) held Raheja Developers Limited liable for deficiency in services and directed to refund entire amount of booking along with 18%...

National Consumer Commission Holds MGF Developers Liable For Delay In Handing Over The Possession Of The Shop

The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member) and Bharatkumar Pandya(member), held MGF developers liable for deficiency in service and unfair trade practices over delay in handing over the possession of the shop booked by the complainant. Contentions of the Complainant The complainant wanted to open a footwear shop for their livelihood,...

Failure To Reimburse Full Amount, Kurukshetra District Commission Holds Bajaj Allianz General Insurance Co. Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission, Kurukshetra (Haryana) bench comprising Dr Neelima Shangla (President), Neelam (Member) and Ramesh Kumar (Member) held Bajaj Allianz General Insurance Company Limited liable for deficiency in service for failing to reimburse the full amount of vehicle repair expenditure incurred during a hit and run case. The bench directed...

NCDRC Holds Ludhiana Improvement Trust Liable For Not Handing Over The Possession Of The Plot

The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member), held Ludhiana Improvement Trust liable for deficiency in service over refusal to register and hand over the possession of the plot booked by the complainant. Contentions of the Complainant The complainant purchased a plot from the Ludhiana Improvement Trust/developer, and although...

Failure To Refund Money Deducted From Unauthorized Transactions, Hyderabad District Commission Holds Union Bank of India Liable

The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and C. LAKSHMI PRASANNA (Member) held Union Bank of India liable for deficiency in services for failure to provide security measures to the Complainant's bank account and her credit card which resulted in unauthorized transactions of Rs....

Hyderabad District Commission Holds New India Assurance Co. Liable For Wrongful Repudiation Of Corona Kavach Insurance Claim

The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and C. Lakshmi Prasanna (Member) held the New India Assurance Company Ltd liable for deficiency in services for falsely repudiating the claim even though the Complainant submitted the registration certificate of the hospital. The District Commission...

Interpretation Of An Insurance Contract Must Adhere To The Specific Terms Stipulated In The Contract: NCDRC

The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra AVSM VSM(member), in a case against New India Assurance Company, held that the interpretation of an insurance contract must adhere to the specific terms stipulated in the contract. Any attempt to expand or reinterpret beyond the agreed terms is not permissible under the law, as it would amount to...

Failure To Deliver Gifts on Time, Hyderabad District Commission Holds Ferns N Petals For Deficiency In Service

The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi (President) and C. Lakshmi Prasanna (Member) held Ferns N Petals liable for unfair trade practices for failure to deliver the order on time and not letting the Complainant cancel the order. The bench directed it to refund Rs. 1,311/- and pay a compensation of Rs....

Failure To Issue Tax Invoice For Extended Warranty, Hyderabad District Commission Holds Volkswagen's Dealer Liable For Unfair Trade Practice

The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and Lakshmi Prasanna (Member) held an authorized dealer of Volkswagen India liable for deficiency in services and unfair trade practices for failing to issue the tax invoice/bill for the extended warranty benefits accrued to the Complainant....

Failure To Resolve Issues With Lenovo Idea Pad, Hyderabad District Commission Holds Lenovo's Service Centre Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President), and C. Lakshmi Prasanna (Member) held Lenovo's authorized service centre liable for deficiency in services for failing to resolve an issue in a Lenovo Idea Pad Laptop. The bench directed the service centre to pay a compensation of Rs. 20,000/-...

TSRERA: Project That Obtained The “Occupancy Certificate” Before The Enactment Of The RE(R&D) Act Is Not Subject Of Regulatory Authority.

In a recent ruling, the Telangana State Real Estate Regulatory Authority ("TSRERA" or "Authority") bench consisting of Dr. N. Satyanarayana, IAS (Retd.) [Chairperson], Sri Laxmi Narayana Jannu [Member] and Sri K. Srinivasa Rao [Member] rejected a complaint filed by allottees ("Complainant") on the basis that the case is non-applicable, given that the "Occupancy Certificate" for the project...

National Consumer Commission Holds Anant Raj Ltd Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member), held Anant Raj Ltd. liable for deficiency in service over delay in handing over the flat booked by the complainant. Contentions of the Complainant The complainant booked a flat with Anant Raj Ltd (builder) and signed a flat buyer agreement. The agreement promised possession within 36 months,...