Highway Tolls Can't Be Waived On The Basis That Driver Had To Wait At Toll Plaza For Certain Minutes, Bhiwani District Commission Dismisses Complaint Against NHAI

The District Consumer Disputes Redressal Commission, Bhiwani (Haryana) bench comprising Mrs Saroj Bala Bohra (Presiding Member) and Ms Shashi Kiran Panwar (Member) dismissed a complaint filed by the Complainant who claimed that the NHAI cannot charge for toll if the waiting time of the vehicle at the toll plaza exceeds 2.5 minutes. The District Commission held that the basis of...

North-East Delhi District Commission Holds OYO Rooms And Goibibo Liable For Deficiency In Service, Orders To Pay Rs. 1 Lakh Each Compensation

The District Consumer Disputes Redressal Commission, North-East Delhi bench comprising Surinder Kumar Sharma (President), Anil Kumar Bamba (Member) and Adarsh Nain (Member) held OYO Rooms Ltd. and Goibibo Web Pvt Ltd. liable for deficiency in service for failure to ensure allocation of rooms to the Complainant and her family upon reaching the selected hotel, despite confirmation...

Consumer Commissions Not Fit For Cases With Disputed Facts, West Delhi Commission Dismisses Complaint Against Tata Play

The District Consumer Disputes Redressal Commission, West Delhi bench comprising Ms Sonica Mehrotra (President), Ms Richa Jindal (Member) and Mr Anil Kumar Koushal (Member) dismissed a complaint against TATA Play on account of disputed facts which could not be deciphered in the summary proceedings undertaken under the Consumer Protection Act, 2019. The District Commission reiterated...

Chandigarh Consumer Commission Holds Vistara Airlines And IRCTC Liable For Unjust Cancellation Charges During COVID-19

The Chandigarh District Consumer Disputes Redressal Commission - I presided by Shri Pawanjeet Singh along with Mrs. Surjeet Kaur and Mr. Suresh Kumar Sardana has allowed a consumer complaint against Vistara Airlines and IRCTC (India Railway Catering and Tourism Corporation) for not refunding the cancellation charges deducted from a booking made during the COVID-19 pandemic. The...

Wrongful Denial Of Insurance Claim, East Delhi District Commission Holds HDFC ERGO Gen. Insurance Co. Liable

The District Consumer Disputes Redressal Commission, East Delhi (Delhi) bench comprising Sukhvir Singh Malhotra (President), Ravi Kumar (Member) and Ms Rashmi Bansal (Member) held HDFC ERGO General Insurance Company Ltd. liable for denying a valid insurance claim, citing reasons which were not informed to the Complainant at the time of availing the policy. Further, the...

Railways Not Liable For Theft Incidents, Passengers Must Be Vigilant, M.P. State Commission Allows Western-Central Railways' Appeal

The State Consumer Disputes Redressal Commission, Madhya Pradesh allowed an appeal filed by the Western Central Railway Division, Jabalpur against a passenger who alleged theft of his belongings while travelling on the train. The State Commission held that the Railways cannot be held responsible for the stolen luggage when the Complainant himself wasn't...

Mere Error In Quoting Section Of Appeal Does Not Invalidate Substance Of Matter, West Bengal State Commission Remands Matter Back To District Commission

The Siliguri Circuit bench of the West Bengal State Consumer Disputes Redressal Commission comprising Mr Kundan Kumar Kumai (Presiding Member) and Mr Swapan Kumar Das (Member) allowed an appeal filed by the Railway Managers of Eastern Railway. Originally, their written version was not accepted by the District Commission because they failed to file it within 45 days. While extending...

Disconnection Of Agricultural Power Supply, Kerala State Electricity Board Should Pay 2.5 Lakh Compensation: Thrissur Consumer Commission

The Thrissur Consumer Disputes Redressal Commission presided by Sri. C.T. Sabu along with Smt. Sreeja S. and Sri. Ram Mohan R. (Members) partly allowed a consumer complaint against Kerala State Electricity Board for issues related to disconnection of power supply to an agricultural connection. The commission found that despite the complainant clearing arrears and following instructions...

Failure To Mention The Manufacturer's Name On The Invoice Is A Significant Lapse In Complying With Trade Practice Standards And Consumer Protection; Ernakulam District Commission

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Mr. D.B. Binu (President), Mr. Ramachandran (Member) and Mrs. Sreevidhia T.N. (Member), ruled that the failure to issue a proper bill or cash memo, as mandated by Section 2(47) of the Consumer Protection Act, 2019, and the Consumer Protection (General) Rules, 2020, is considered an unfair trade...

Deficiency In The Builder's Service Is Established If Possession Is Not Provided Within 42 Or 48 Months, Delhi State Commission

The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal (President) and Ms. Pinki (Member) stated that when dealing with builder services lacking a defined timeframe, a reasonable duration for fulfilling the contract under the Indian Contract Act 1872 falls within 24 to 48 months. The bench further argues that the complainants cannot...

Deficiency In Hair Treatment Service, An Health Care Service Still Covered Under Amended Consumer Protection Act., Delhi State Commission

The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal (President) and Ms. Pinki (Member) dismissed an appeal challenging the validity of 'healthcare' services being included in the ambit of 'services' under Section 2(42) of the Consumer Protection Act, 2019. Brief Facts of the Case The complainant sought the Metamorphosis hair...

Delhi State Commission Holds BPTP Builders Liable For Deficiency In Service

The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal(President) and Ms. Pinki (Member) held the Opposite Party as deficient in providing its services to the Complainant for failing to hand over the possession of the flat within a reasonable time period. Brief Facts of the Case The complainant, receiving an Allotment Letter, booked...