Consumer Cases
Failure To Prove Chronic Disease As Cause Of Death, Chandigarh District Commission Holds DHFL Pramerica Life Insurance Liable For Wrongful Repudiation
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held DHFL Pramerica Life Insurance Co. Ltd. liable of deficiency in service for falsely repudiating the insurance claim stating that the insured died of chronic kidney disease which wasn't covered by the policy. The bench noted that the insured died of...
Failure To Reverse Fraudulent Transactions, NCDRC Holds HDFC Bank Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission (“NCDRC”), New Delhi bench led by Dr. Inder Jit Singh (Presiding Member) held HDFC Bank liable for deficiency in services for failing to provide security measures to the credit card issued to the Complainant which resulted in unauthorized transactions amounting to Rs. 24,000/-. The NCDRC set aside the respective orders of East...
Burglary In Industrial Outlet, Chandigarh District Commission Orders United India Insurance Co. To Pay Rs. 13.4 Lakhs, Rs. 20k Compensation And Rs. 10k Costs
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) And Suresh Kumar Sardana (Member) held United India Insurance Company Ltd liable for deficiency of service for falsely repudiating the insurance claim by reporting the incident as theft despite compelling evidence which suggested that it was burglary....
Burden Of Proving Deficiency Lies With Claimant, Hyderabad District Commission Dismisses Complaint Against Gulf Airlines
District Consumer Disputes Redressal Commission – I, Hyderabad (“Telangana”) bench comprising B. Uma Venkata Subba Lakshmi (President), C. Lakshmi Prasanna (Member) and B.Raja Reddy (Member) dismissed a complaint against Gulf AirLines noting that the burden of proving the deficiency of service lies on the party making claim. Brief Facts: Ms Rashida...
Kolkata District Commission Holds Exotica Orchids Liable For Deficiency In Service For Delivering Damaged Plants And Failure To Provide Pick-up Facility
The District Consumer Dispute Redressal Commission Kolkata Unit-III bench comprising Sudip Niyogi (President) and Subir Kumar Dass (Member) held Exotica Orchids liable for deficiency in services for sending damaged plants to the Complainant and subsequently failing to provide pick-up facility to ensure a smooth return. The bench directed it to refund Rs. 4,730/- and pay a compensation...
Ernakulum Consumer Commission Holds Luxury Drooms Liable For Misleading Advertisement, Ordered To Refund Rs.13,990 For Duplicate Rolex Watch & Compensation Of Rs.30,000
The Ernakulam Consumer Forum, comprising of Mr. D.B. Binu as President, along with Mr. Ramchandran V. and Mrs. Sreevidhia T.N. as Members, found Luxury Droom responsible for deficiency in services due to a misleading advertisement made by them. While the complainant was expecting a discounted Rolex watch to be delivered, he received a duplicate Rolex watch with damaged plating....
Kalyan Silks Trichur Directed To Pay Compensation Of Rs. 25,000 And Refund Saree Cost For Defective Bridal Sarees: Ernakulum Consumer Commission
The Ernakulum Consumer Disputes Redressal Commission presided over by Sh. D.B. Binu, along with Shri. V. Ramachandran and Smt. Sreevidhia T.N as members, recently allowed a consumer complaint filed against Kalyan Silks Trichur. The complaint was filed by a retired Professor who alleged that two bridal sarees purchased from the textile retailer's Ernakulam showroom were damaged due...
ATM Card Activation Without Customer Verification, Rohtak District Commission Holds ICICI Bank Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission, Rohtak (Haryana) bench comprising Nagender Singh Kadian (President) and Tripti Pannu (Member) held the ICICI Bank liable for deficiency in services for failure to provide adequate security to the Complainant's account which led to several unauthorized transactions amounting to Rs. 4.89 Lacs. The bench directed the bank to reverse...
National Consumer Commission Holds Raheja Developers Limited for Deficiency in service
The National Consumer Disputes Redressal Commission, presided by Justice A.P. Sahi (President) held Raheja Developers Limited liable for deficiency in services and directed to refund entire amount of booking along with 18% interest. Brief facts: The complainants, Satbir Singh residents of Gurugram, Haryana, had booked a residential plot (Plot No. E-85) in "Raheja Aranya City...
New Delhi Consumer Commission Holds Northern Railway Liable For Lack Of Clean Toilets And Water Supply, Orders Rs. 30,000 Compensation
The District Consumer Disputes Redressal Commission-I (North District) presided by Divya Jyoti Jaipuriar along with Harpreet Kaur Charya as a member has held Northern Railways liable for deficiency in their services on account of a complaint raised by a passenger. The complaint alleged that despite booking a third AC train ticket for a comfortable journey, the passenger faced...
Consumer Cases Weekly Round-Up: 15th to 21st January 2024
National Consumer Disputes Redressal Commission National Consumer Commission Holds Oriental Insurance Liable For Deficiency In Service The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member), held that the Custom Bonded Warehouse schemes don't require the insured to own the stocked goods to claim the insurance policy and held Oriental Insurance...
Code Fitness Gym Found Liable For Service Deficiency: Chandigarh Consumer Commission Orders Refund & Compensation
The Chandigarh District Consumer Disputes Redressal Commission-I bench, presided over by Sh. Pawanjit Singh (President) and Mrs Surjeet Kaur (Member), has allowed a consumer complainant filed against a gym. A group of people, who had purchased gym memberships in 2019 by paying varying amounts, filed a complaint when the gym, in 2020, issued a notice about discontinuing services due...