Failure To Investigate Fraudulent Transactions And Determine Customer's Liability, North Delhi District Commission Holds SBI Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission-I, North Delhi bench, comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member), and Harpreet Kaur Charya (Member), held State Bank of India liable for being unable to investigate a series of fraudulent and unauthorized ATM transactions. Further, SBI failed to determine the Complainant's liability as per RBI's...

Insurance Claim Against Death Of Cow, Pratapgarh District Commission Directs United India Insurance To Pay

The District Consumer Disputes Redressal Commission, Pratapgarh (Uttar Pradesh) bench comprising Yashwant Kumar Mishra (President) and Smt. Mamta Gupta (Member) held United India Insurance Co. Pvt. Ltd. liable for wrongfully repudiating the insurance claim for the insured cow which died due to illness. The claim was repudiated only based on a different identification number written in...

Amroha District Commission Holds Reliance Retails Liable For Delivering Defective AirPods Pro With Different IMEI Number

The District Consumer Disputes Redressal Commission, Amroha (Uttar Pradesh) bench comprising Shri Nisamuddin (President) and Smt. Anju Rani Dixit (Member) held Reliance Retail Limited liable for unfair trade practice for delivering Apple AirPods pro with a different IMEI number than the one written on the receipt. The District Commission noted that despite several attempts made by...

Doctors Not Liable For Consequences From Pre-Existing Conditions, North Chennai Commission Dismisses Complaint

The District Consumer Disputes Redressal Commission, North Chennai (Tamil Nadu) bench comprising Thiru G. Vinobha (President), TMT Kavitha Kannan (Member) and Thiru V. Ramamurthy (Member) dismissed a complaint against St. Isabel Hospital and its doctor based on the principle that medical practitioners cannot be held responsible for the consequences arising from the pre-existing...

Guntur District Commission Holds Superintendent Of Post Office Liable For Refusing Withdrawal Of Amount From Savings Bank And Registration Of Complaint

The District Consumer Disputes Redressal Commission, Guntur (Andhra Pradesh) bench comprising Smt T. Suneetha (President), Smt K. Vijaya Lakshmi (Member) and G. Punna Reddy (Member) held Superintendent of Post Offices, Tenali (Guntur District) liable for refusing withdrawal of amount from the savings account of the Complainant and refusing to register his complaint in the...

Issues With TV, Failure To Resolve, Ernakulam District Commission Directs TCL And Seller To Refund/Replace, Pay Compensation

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Shri D.B. Binu (President), Shri V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held TCL and M/s MyG Paravur (Seller) liable for unfair trade practice for failure to resolve the issues with the 32-inch television within the warranty period. The District Commission ordered them to...

Chandigarh District Commission Holds Audi Gurugram And Kanish Motor Liable For Charging For Replaced Parts Covered Under Warranty

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President) and Mrs Surjeet Kaur (Member) held Audi, Gurugram and Kanish Motor Private Limited for charging for replaced parts covered under the warranty scheme, while servicing the car. The District Commission ordered them to refund the extra amount, and pay Rs....

North Delhi District Commission Holds Lenovo India Liable For Failure To Provide Laptop Service At Buyer's Location During Pandemic

The District Consumer Disputes Redressal Commission-I, North Delhi (Delhi) bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Lenovo India Pvt. Ltd. for failure to provide service to the Complainant at his location during the Covid-19 pandemic. The District Commission remarked that Lenovo should have...

Hisar District Commission Holds Lloyd Electric And Its Seller Liable For Selling Defective AC And Failing To Rectify Issues

The District Consumer Disputes Redressal Commission, Hisar (Haryana) bench comprising Shri Jagdeep Singh (President), Mrs Rajni Goyat (Member) and Dr Amita Aggarwal (Member) held Lloyd Electric and Eng. Ltd. and its seller, Deendayal Electronics liable for deficiency in service for selling an AC with a manufacturing defect and subsequently failing to resolve the same. They were directed...

North Delhi District Commission Holds PNB Liable For Violating RBI Guidelines On Reversal Of Unauthorised Transaction

The District Consumer Disputes Redressal Commission-I, North Delhi (Delhi) bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Punjab National Bank liable for its failure to reverse the amount in the Complainant's bank account which had been debited in an unauthorised manner. The District Commission held that the...

Cuttack District Commission Holds Apollo Hospitals Liable For Non-Disclosure Of Estimated Treatment Expenses

The District Consumer Disputes Redressal Commission, Cuttack (Odisha) bench comprising Sri Debashish Nayak (President) and Sri Sibananda Mohanty (Member) held Apollo Hospitals Enterprise Ltd. liable for non-disclosure of estimate costs to the family members of the patient. The District Commission reiterated the duty of medical institutions to maintain transparency in providing...

Kangra District Commission Holds Shopsizo.com And Nimbus Post Liable For Non-Compliance Of E-Commerce Rules, 2020

The District Consumer Disputes Redressal Commission, Kangra, Himachal Pradesh bench comprising Mr Hemanshu Mishra (President), Ms Arti Sood (Member) and Shri Narayan Thakur (Member) held an online shopping site, Shopsizo.com and its facilitator, Nimbus Post liable for failure to display mandatory information, as required under the E-Commerce Rules, 2020. Both were directed to file...