Failure To Provide Essential Spare Parts, Coercing For Replacement, Ernakulam District Commission Holds Samsung Electronics Liable For Restrictive Trade Practice

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Shri D.B. Binu (President), Shri. V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held Samsung India Electronics Private Limited liable for unfair trade practices for its failure to provide spare parts of its products in the market, thereby carrying a restrictive trade practice and...

Negligently Processed Refund In A Third-Party's Account, Rohtak District Commission Holds Snapdeal Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission, Rohtak (Haryana) bench comprising Nagender Singh Kadian (President), Mrs Tripti Pannu (Member) and Sh. Vijender Singh (Mmeber) held Snapdeal liable for deficiency in service for their failure to refund the purchase amount of a returned product in the designated account. The District Commission noted that Snapdeal negligently processed...

Shimla District Commission Holds MakeMyTrip And Its Relationship Manager Liable For Retention Of Amount Of A Cancelled Trip Due To Covid-19

The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr. Baldev Singh (President) and Ms Yogita Dutta (Mmeber) held MakeMyTrip India Pvt. Ltd. and its Relationship Manager liable for unfair trade practice and deficiency in service for their failure to refund the entire amount of a booked trip which was cancelled due to the Covid-19...

Chandigarh District Commission Holds AJIO And Reliance Retail Liable For Charging More Than The Product's MRP

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Reliance Retail Limited and its lifestyle brand, AJIO liable for deficiency in service and unfair trade practices for selling and delivering a laptop briefcase over its original MRP. Facts of...

Bangalore District Commission Holds Reliance Retail Liable For Cancelling Scheduled Return Of Wrongly Delivered Product, Orders Refund & Compensation

The Bangalore Urban-II Additional District Consumer Disputes Redressal Commission (Karnataka) bench comprising Sri Vijaykumar M. Pawale (President), Sri B. Devaraju (Member) and Smt. V. Anuradha (Member) held Reliance Retail Limited liable for deficiency in service for cancelling the return request of the wrong product after it voluntarily acknowledged its fault and agreed to...

Kerala Consumer Commission Orders ₹1.05 Lakh Compensation For Delivery Of 2017 Model Honda Motorcycle To Customer Who Bought 2018 Model

The Ernakulam District Consumer Disputes Redressal Commission recently held M/S Arya Bhangy Motors liable for deficiency in service and unfair trade practice for providing a 2017 model Honda Unicorn motorcycle with bent chassis and instability to a customer who had specifically requested the 2018 model. The Bench comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia...

Kerala Consumer Commission Orders 40K Compensation For Guest Who Suffered From Food Poisoning After Eating At Wedding Reception

The District Consumer Disputes Redressal Commission at Ernakulam recently directed a food catering service to pay a compensation of Rs. 40,000/- to a complainant who got afflicted with food poisoning, after consuming unsafe food served at a wedding reception. The Bench comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N. found that the complainant endured...

Delay Beyond 30-Day Statutory Period In Filing Written Statement, Review Application Cannot Be Condoned: Delhi State Consumer Commission

In a bid to ensure strict compliance of statutorily prescribed timelines, the Delhi State Consumer Disputes Redressal Commission recently rejected an argument that the limitation period of 30 days for filing a written statement in a consumer complaint commences from the receipt of notice accompanied by the complaint, and not merely the receipt of notice.The Bench comprising Justice Sangita Dhingra Sehgal and Judicial Member Pinki relied on the Apex Court decision in New India Assurance Company...

Bangalore District Commission Finds Hotel Liable For Deficiency In Service For Selling Chicken Biriyani Without Any Chicken Pieces

The District Consumer Disputes Redressal Commission, Bangalore (Urban) has held a hotel liable for deficiency in service for serving only biriyani without any pieces of chicken to a customer who had ordered Chicken Biryani.The commission presided over by President M. Shobha P, partly allowed the complaint and directed the owner of the hotel to refund Rs 150 paid towards the amount paid for...

Chandigarh District Commission Holds MakeMyTrip, Essence Retreat Hotel and OYO Rooms Liable for Arbitrary Hotel Cancellation, Orders Compensation

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh, presided by Mr. Pawanjit Singh along with Ms. Surjeet Kaur and Mr. Suresh Kumar Sardana as members, recently allowed a consumer complaint against MakeMyTrip (Opposite Party No. 1). The complainant had booked a hotel through Goibibo (Opposite Party No. 2), for a family vacation. However, just before the journey,...

Coaching Institutes Should Not Have Right To Retain Fees Of Students Who Leave Course Midway: Kerala Consumer Commission

The District Consumer Disputes Redressal Commission at Ernakulam recently ordered a refund of fees to a student who had enrolled in courses offered by VLCC Institute, Kochi, but subsequently got cancelled due to failure on the part of the institute to offer timely classes, even through online mode. The Bench comprising President D.B. Binu, Members V. Ramachandran, and...

Consumer Cases Monthly Round-up: November 2023

Supreme Court BMW Car Damage: Supreme Court Refuses Claim For Replacement; Says Insured Can't Claim Anything More Than Insurance Policy Coverage Case Title: Bajaj Allianz General Insurance Co.Ltd. V. Mukul Aggarwal, CIVIL APPEAL NO.1544 OF 2023 Citation: 2023 LiveLaw (SC) 1000 The Supreme Court on Monday (20.11.2023) reiterated that an insured cannot claim anything more...