Consumer Cases
False Disconnection Of Meter Connection; Kapurthala District Commission Directs Punjab State Power Corporation To Pay Rs 25k
The District Consumer Disputes Redressal Commission, Kapurthala (Punjab) bench comprising Dr Harveen Bhardwaj (President), Rajita Sareen (Member) and S. Kanwar Jaswant Singh (Member) held Punjab State Power Corporation and Sub-Divisional Officer, (Ucha Sub-division) liable for deficiency in services for false disconnection of meter electricity connection. The bench directed it to pay Rs....
Premature Closing Of Bank Account, Gurdaspur District Commission Directs HDFC Bank To Reactivate Account And Pay Compensation
The District Consumer Disputes Redressal Commission, Gurdaspur (Punjab) bench comprising of Lalit Mohan Dogra (President) and Bhagwan Singh Matharu (Member) held HDFC Bank liable for deficiency in service for closing the Complainant's bank account based on non-submission of Aadhar Card. Considering the mandatory requirement of compliance with KYC norms per circular and the absence of...
Invalid Prepayment Charges, Delay In Loan Cheque Delivery, Chandigarh District Commission Directs PNB Housing Finance To Refund And Pay Compensation
The District Consumer Disputes Redressal Commission-I (Chandigarh) bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held PNB Housing Finance Ltd. liable for imposing prepayment charges on the loan and delay in delivery of loan cheque. The bench directed it to refund the deducted amount, and pay Rs. 10,000/- compensation and Rs....
Gurdaspur District Commission Holds Cholamandalam General Insurance Company Liable For Repudiating Valid Insurance Claim
The District Consumer Disputes Redressal Commission, Gurdaspur (Punjab) bench comprising of Lalit Mohan Dogra (President) and Bhagwan Singh Matharu (Member) held Cholamandalam General Insurance Company liable of deficiency in services for falsely repudiating the claim citing non-supply for the documents by the Complainant. The bench directed it to pay Rs. 85,800 to the Complainant and...
Refund Not Provided To Waitlisted Passenger, New Delhi District Commission Holds IRCTC And N-E Railway Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission-VI, New Delhi bench comprising Poonam Chaudhry (President), Bariq Ahmad (Member) and Shekhar Chandra (Member) held IRCTC and North Eastern Railway liable for deficiency in services for failure to refund the ticket when the passengers remained in the waiting list on the day of the journey. The bench directed them to refund the ticket price...
Food Poisoning: Kerala Consumer Forum Directs Bakery To Pay Rs.50,000 Compensation To Family
The Consumer Disputes Redressal Commission at Ernakulam recently ordered a Bakery to pay compensation of 50,000 rupees to a family affected by food poisoning on consumption of its food articles.The Bench comprising President D B Binu and Members Ramachandran V and Sreevidhia T N also commended the efforts taken by the family in taking action against the bakery. “The Commission extends...
Annual Digest of Consumer Cases 2023: Part-IV
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONS Manufacturers Intentionally Withholding Necessary Spare Parts Of Products Unfair Trade Practice: Kerala Consumer Forum Case Title: Cdr. Keerthi M. Kuriens v. The Manager, Samsung India Electronics Pvt. Ltd. & Anr. The District Consumer Disputes Redressal Commission at Ernakulam recently flayed manufacturers for...
Annual Digest of Consumer Cases 2023: Part-III
STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA Handover Possession Of Flats Or Refund 22.6 Lakhs With Interest: Maharashtra State Commission Holds Someshwar Builders Liable For Deficiency In Service Case Title: Mr. Ravindra Bajirao Galande vs. Shri Someshwar Construction Companys and Developers The Maharashtra State Consumer Commission allowed the complaint filed...
Products Left Outside Of Flat By Delhivery Courier, Panipat District Commission Holds Nykaa And Delhivery Liable
The District Consumer Disputes Redressal Commission, Panipat (Haryana) bench comprising Dr. R. K. Dogra (President) and Dr. Rekha Chaudhary (Member) held Nykaa and Delhivery Courier liable for deficiency in services for delivering beauty products worth Rs. 17,541/- in damaged conditions when they were left outside the Complainant's house. The bench directed them to refund the purchase amount,...
Cuttack District Commission Holds Flipkart Liable For Delivering Defective Cadbury Bourn Vita Product And Failing To Resolve Complainant's Concerns
The District Consumer Disputes Redressal Commission, Cuttack (Odisha) bench comprising Sri Debasish Nayak (President) and Sri Sibananda Mohanty (Member) held Flipkart Internet Private Limited liable for deficiency in service. Flipkart failed to resolve the Complainant's concerns, who received a defective Cadbury's Bourn Vita Chocolate Health Drink Pouch, of a different size. The...
Cuttack District Commission Holds Post Office Liable For Wrongfully Deducting Promised Interest, Orders Refunds And Compensation
The District Consumer Disputes Redressal Commission, Cuttack (Odisha) bench comprising Sri Debashish Nayak (President) and Sri Sibananda Mohanty (Member) held the Post Office, Madhupatna S.O., liable for deficiency in service. The Post Office's Bank wrongfully deducted a certain percentage of promised interest from a senior citizen's account based on the absence of her PAN number during...
Annual Digest of Consumer Cases 2023: Part-II
MINISTRY OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION NCDRC & Department Of Consumer Affairs Claims A Disposal Rate Of 188% In The Month Of August, 2023 In an official government notification issued on September 19th, the Ministry of Consumer Affairs, Food & Public Distribution has announced an outstanding achievement in resolving consumer cases by the...