Consumer Cases
MakeMyTrip Held Liable For Delayed Refund: Hyderabad District Consumer Commission Orders To Refund The Amount Of Canceled Flight
The Hyderabad District Consumer Disputes Redressal Commission-III bench presided by Sri. M. Ram Gopal Reddy along with Smt. J. Shyamala (Member) and Sri R. Narayan Reddy (Member) held MakeMyTrip liable for deficiency in Service for failing to refund a significant amount to a complainant. The complainant booked four flight tickets through MakeMyTrip for a trip to the USA, but due...
Photographer Held Liable For Failing To Deliver Photographs And Videos: Medak District Commission Orders Refund And Compensation
The Medak District Consumer Disputes Redressal Commission bench presided by Sri Gajjala Venkateswarlu (President) along with Sri. Makyam Vijay Kumar (Member) partly allowed a consumer complaint against a photographer for failing to deliver photographs and videos from a grandchild's first birthday celebration. For this the complainant paid Rs. 57,000/- to the photographer. This led...
Consumer Cases Weekly Round-Up: 13th November 2023 To 19th November 2023
Supreme Court Is Consumer Protection Rule Invalid for Allowing More Govt Representation In Selection Committee For Forum Members? Supreme Court to Consider Case Title: Ganeshkumar Rajeshwarrao Selukar & ors. V. Mahendra Bhaskar Limaye & Ors., Diary No(s). 45299/2023 The Supreme Court has admitted a special leave petition filed against the judgment of the Bombay High...
South Chennai District Commission Holds Holiday4U Liable For Failure To Refund Full Amount Of Cancelled Tour Package
The District Consumer Disputes Redressal Commission, South Chennai (Tamil Nadu) bench comprising of B. Jijaa (President), TR Shivakumar (Member) and S. Nandagopalan (Member) held Holiday4U liable for unfair trade practices for not refunding the full money to a senior citizen after his 8-night package tour to South Africa was cancelled due to COVID-19 pandemic. The bench noted that Holiday4U...
Gurgaon District Commission Orders Bridgestone India To Replace Tyres, Pay Compensation
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Sanjeev Jindal (President), Jyoti Siwach (Member) and Khushwinder Kaur (Member) held Bridgestone India Pvt. Ltd is liable for manufacturing sub-par quality tyres which wore out prematurely, thereby, leading to significant damage and posing a safety risk to the car owner. The tyre manufacturer was directed...
Phone Damage From Rainwater Not Covered Under Warranty, North East Delhi Commission Dismisses Complaint Against Sony India Pvt. Ltd.
The North East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma (President) and Anil Kumar Bamba (Member) dismissed a complaint against Sony India noting that although the mobile phone was under the warranty, the water damage caused by rain was not covered by the company’s terms and conditions of the warranty. Further, the bench noted that...
Banks Must Provide Adequate Security At ATMs To Avoid Frauds, New Delhi Commission Orders PNB To Refund Lost Amount
The New Delhi District Consumer Disputes Redressal Commission–VI (Delhi) bench comprising Poonam Chaudhary (President), Bariq Ahmad (Member) and Shekhar Chandra (Member) held Punjab National Bank liable for deficiency in service for not ensuring security measures in their ATM which subsequently led to a loss of Rs 40,000/- to the Complainant. Brief Facts: Mahesh Singh Rana...
Ernakulam District Commission Holds Samsung India Liable For Deficiency In Service For Recurring Defects In Newly Bought Refrigerator
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) presided over by DB Binu (President), Ramachandran V. (Member), and Sreevidhia TN (Member), found Samsung India responsible for deficiency in service. The District Commission pointed out a common practice with manufacturing companies. These companies often attract customers with ads, but then neglect their responsibility...
Bangalore District Commission Holds IKEA India Ltd. Liable For Charging Rs. 20 For Carry Bag With Its Logo
The Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka) bench comprising B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M (Member) held IKEA India liable for deficiency in service and an unfair trade practice for charging extra Rs. 20 for a carry bag and directed it to pay a compensation of Rs. 3,020/- to the complainant.Brief Facts:Ms....
Nut And Bolt Found In Woman’s Abdomen After 12 Years Of Surgery, NCDRC Upholds Compensation Of Rs. 13.77 Lakhs
The National Consumer Disputes Redressal Commission (NCDRC) bench comprising Mr Justice Sudipahluwalia (Presiding Member) and AVM J. Rajendra (Member) upheld the order of the Puducherry State Commission which held Clinic Nallam (Puducherry) and its doctor liable for negligence and deficiency in service. They were held liable for leaving a ‘nut and bolt’ inside the patient’s abdomen...
Consumer Commissions Not Suitable For Cases Involving Extensive Evidence, Jodhpur Commission Dismisses Complaint Against Maruti Suzuki
The District Consumer Disputes Redressal Commission, Jodhpur (Rajasthan) bench, headed by Dr. Shyam Sundar Lata (President) and Balveer Khudkhudiya (Member), addressed a complaint related to an accident where the automatic airbags of Maruti Suzuki Brezza failed to deploy. The bench acknowledged the significance of collision details, such as force and side-impact, in determining whether...
Consumer Cases Weekly Round-Up :6th November 2023 - 12th November 2023
1. National Consumer Disputes Redressal Commission Fresh Period Of Limitation Runs At Every Moment During A Continuing Breach, NCDRC Dismisses Revision Petition Filed By Taneja Developers Case Title: Taneja Developers & Infrastructure Ltd. Vs Shilpa Mehtani The National Consumer Disputes Redressal Commission (“NCDRC”) bench comprising Mr Binoy Kumar...