Consumer Cases
Chandigarh Dist. Consumer Commission Directs Indigo Airlines To Reimburse Ticket Fare, Awards Compensation And Litigation Cost To Army Officer And Family.
The District Consumer Disputes Redressal Commission, Chandigarh, consisting of Suresh Kumar Sardana (Presiding Member) and BM Sharma (Member), has ordered Indigo and its ticket agent to compensate an Indian Army Officer. The commission held that by refusing to let the family board the flight or demanding an additional payment of Rs.4500/-, both Indigo and the ticket agent engaged in unfair...
Hyderabad Consumer District Commission Directs Paytm To Pay Rs. 3,000 For Deficiency Of Service, Also Awards Litigation Cost
The Hyderabad District Consumer Redressal Commission bench, consisting M. Ram Gopal Reddy (President), D. Sreedevi (Member), and J. Shyamala (Member), has directed Paytm to pay Rs 3,000 as compensation for the mental distress caused to a consumer. The case involved a situation where the consumer's account was debited while doing a Paytm transaction, but the amount was not transferred to...
District Consumer Commission Imposes Cost Of Rs. 1 Lakh On Bank Of Baroda For Deficiency Of Service, Also Awards Litigation Cost
The District Consumer Commission at Chandigarh has partly allowed the consumer complaint and has directed the Bank of Baroda (“Bank”) to pay a compensation of Rs.1 Lakh for rendering deficient services along with litigation cost of Rs.15,000/-. Brief Facts:The Complainants secured a housing loan of Rs. 50 Lakhs from the Bank in 2018 to take advantage of the benefits offered by the...
NCDRC Directs HSBC Bank To Pay Rs. 15 Lakhs Compensation For Negligence And Deficient Service
The NCDRC allowed and disposed of a consumer complaint against HSBC Bank. The Presiding Member, Dr. Inder Jit Singh fined HSBC to pay Rs. 15 Lakhs as compensation for the mental agony, harassment, and damage to the complainants' reputation and an additional Rs. 1 Lakh to cover the litigation costs. Moreover, it is also required to provide a 'No Dues Certificate' and appropriately update...
U.P. State Consumer Forum Overturns Jail Sentence For CEO Of Gr Noida Industrial Development Authority, Holds It ‘Defective’
Recently, the Uttar Pradesh State Consumer Forum overturned a ruling made by the Gautam Buddha Nagar District Consumer Forum, which had sentenced Ritu Maheshwari, the Chief Executive Officer (CEO) of the Greater Noida Industrial Development Authority (GNIDA), to one month in prison. Maheshwari was found guilty of not complying with a directive issued by the National Consumer Disputes...
State Consumer Commission Upholds Refund Of CTU Pass Fare For Lockdown Period
The State Consumer Complaints Commission in Chandigarh, consisting of Presiding Member Mrs. Padma Pandey and Member Preetinder Singh, has rejected an appeal filed by the Chandigarh Transport Undertaking (CTU) and affirmed the decision of the District Consumer Disputes Redressal Commission.In relation to the lockdown period in 2020, the Lower Commission had directed the CTU to refund...
National Consumer Commission Directs Bhatia Hospital & Doctors To Pay Rs. 1.5 Crores For Negligence During IVF Treatment
The NCDRC presiding member Justice S.M. Kantikar has penalized the Bhatia Global Hospital with a fine of ₹1.5 crores for negligence and resorting to unethical practices. The Commission revealed that the event has raised concerns over distressing malpractices surrounding Assisted reproductive techniques (ART) Centres giving incorrect treatment of innocent infertile couples. The...
Ernakulam Consumer Forum Directs Printing Press To Compensate Author For Failure To Print Book In Time
The District Consumer Disputes Redressal Commission at Ernakulam recently directed a printing press to compensate the author of a book for its failure to print the author's book in time. The Bench comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N. awarded a sum of Rs. 31,460 as compensation to the author. As per the facts of the case, Theressa Offset Printers &...
Failure To Properly Explain The Delay In Filing: NCDRC Dismisses The Revision Petition
The New Delhi bench of the National Consumer Disputes Redressal Commission (NCDRC), comprising Justice Deepa Sharma as the Presiding Member, emphasized that condonation of delay is not an inherent right but necessitates the person seeking it to present a valid explanation for each day of delay and establish a reasonable ground for not approaching the court within the prescribed limitation...
NCDRC: Postal Department Liable For Actions Of Its Authorised Agent Appointed By The National Service Scheme (NSS)
The National Consumer Disputes Redressal Commission (NCDRC) bench comprising presiding member Justice Deepa Sharma, was adjudicating a case concerning the misappropriation of funds from a recurring deposit account at the post office. The NCDRC observed that while the Postal Department may not have been directly involved in the misappropriation, it would still be held liable for the actions of...
NCDRC: Death Of Former CJI J.S. Verma Cannot Be Attributed To The Treatment Given By Doctors, Complaint Filed By Wife And Children Dismissed
The National Consumer Dispute Redressal Commission (NCDRC) absolved the doctors and the hospitals involved in the treatment of Late Justice J.S. Verma, Former Chief Justice of India (CJI) and Chairman of the National Human Rights Commission (NHRC). Justice Verma passed away in 2013. He’s known for heading a three-member panel which suggested modifications to criminal legislation in response...
NCDRC Reiterates, Arbitration Clause Doesn't Bar Consumer Fora's Jurisdiction To Hear Complaints
The New Delhi bench of the National Consumer Disputes Redressal Commission (NCDRC) bench comprising presiding members, C. Vishwanath and Subhash Chandra, recently held that the presence of an arbitration clause in an agreement does not prevent Consumer Fora from exercising their jurisdiction to entertain a Complaint. To emphasize the stance further, reference was made to Section 3 of the...