Consumer Cases
Delhi State Commission Rules That Non-Arrival Of Uber Taxi On Time And Subsequently Not Redressing Issue Amounts To Deficiency In Srvice
The Delhi State Consumer Disputes Redressal Commission bench presided by Justice Pinki and Sangeeta Dhingra Sehgal has upheld the order passed by the District Commission which held that non-arrival of Uber taxi on time and subsequent failure to resolve the issue is a 'deficiency in service' on the part of Uber India Systems Pvt. Ltd. The cab service provider has been ordered to...
Signing Discharge Voucher Does Not Prevent Insured Parties From Pursuing Claims : NCDRC Holds Bajaj Allianz Insurance Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Justice Karuna Nand Bajpayee and Dr. Sadhna Shanker, held that the denial of an insurance claim merely on the basis that the insured signed discharge vouchers is arbitrary and amounts as deficiency in service. Brief Facts of the Case The complainant insured their car with Bajaj Allianz Insurance/insurer for...
NCDRC Holds Yatri Hotel Liable For Service Deficiency In Fire Incident Resulting In Fatality
The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra and Dr. Sadhna Shanker, held that the hotel's failure to manage the fire outbreak, leading to fatalities, constitutes negligence and a deficiency in service. Brief Facts of the Case The complainant's son, a government school teacher, stayed at Yatri Hotel where an electric malfunction on the...
Withholding Deposit Without Any Prospect Of Delivering Possession: NCDRC Holds Realtech Development Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Justice Karuna Nand Bajpayee and Dr. Sadhna Shanker, held that withholding the buyer's deposit amount beyond the estimated date without any prospect for delivering the possession amounts as deficiency in service. Brief Facts of the Case The complainants booked a residential unit from Realtech Development...
Insurance Claim Must Be Calculated On Reinstatement Value Basis When Terms Of Policy Provide For Same: NCDRC
The National Consumer Disputes Redressal Commission (NCDRC) bench presided by Justice Sudip Ahluwalia and Rohit Kumar Singh has directed “New India Assurance Co. Ltd.” to re-calculate the insurance claim of the Complainant based on the Reinstatement Value as per the terms of the insurance policy. This means that the insurance company should pay the claimant the full replacement...
NCDRC Holds Rajasthan Housing Board Liable For Deficiency In Service For Arbitrary Cancelling Booking
The National Consumer Disputes Redressal Commission, presided by Justice Sudip Ahluwalia and Mr. Rohit Kumar Singh, held that raising demand for additional amounts and arbitrary cancelling of the booked flat amounts as deficiency in service. Brief Facts of the Case The Rajasthan Housing Board/developer launched a housing scheme offering flats in different income categories....
Maharashtra RERA Holds Spenta Enclave Liable For Delay, Orders Interest To Homebuyers
While allowing the complaints of Two homebuyers, Maharashtra Real Estate Regulatory Authority (Authority) bench comprising of Manoj Saunik (Chairperson) directed Spenta Enclave to pay interest to the homebuyers for the delay in handing over possession of the flat. Background Facts Homebuyers (Complainants) purchased their respective flats in the builder's (Respondent) project...
Extra Charges For Food, Lodging, Electricity In Old Age Home Not Unjust: West Bengal State Commission Dismisses Appeal Against Mahadevi Birla Niketan
The West Bengal State Commission, presided by Mr. Ajeya Matilal and Mr. Nityasundar Trivedi dismissed an appeal against Mahadevi Birla Niketan old age home and ruled that extra charges for food, electricity, and other necessities in the old age home are not unjust/unfair in nature. Brief Facts of the Case The complainant, a resident of Mahadevi Birla Niketan old age home/OP...
Machine's Repeated Breakdowns Point To Manufacturing Defects: NCDRC
The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra and Dr. Sadhna Shanker, held R.K. Engineering liable for deficiency in service for a selling faulty machine with manufacturing defects. Brief Facts of the Case The complainant purchased a pasta machine for ₹8,02,000 from the engineering company, fully paid and delivered, but faced multiple...
Buyer Cannot Be Made To Wait Indefinitely For Possession : NCDRC Holds Lodha Construction Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra and Dr. Sadhna Shanker, held that making buyers wait indefinitely for possession amounts to deficiency in service. Brief Facts of the Case The complainant entered into an agreement with Lodha Construction/ builder to purchase an apartment with three parking spaces for Rs. 1,54,51,349, payable...
Kerala State Commission Upholds Order Against Reliance Insurance Company To Pay Treatment Expenses To Complainant
While upholding the decision of the Kasaragod District Consumer Disputes Redressal Commission (District Commission), the Kerala State Consumer Disputes Redressal Commission (State Commission) bench comprising of Mr. Justice B. Sudheendra Kumar (President), Mr. Ajith Kumar (Judicial Member) and Mr. Radhakrishnan K.R. (Member) held Reliance Insurance Company liable and directed it to pay...
Failure To Fulfill Contractual Obligations: NCDRC Holds Dhwani Associate Developers Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra and Dr. Sadhna Shanker, held that failure to fulfill contractual obligations and delay in handing over possession amounts as deficiency in service. Brief Facts of the Case The complainants booked a flat with Dhwani Developers/builder in Hansa Complex, Borivali (East) for a total price of...