Consumer Cases
Burden Lies On The Complainant To Demonstrate Valid Reason For Delay: NCDRC
The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra and Dr. Sadhna Shanker, held that parties not acting diligently cannot expect leniency in condoning delays and 'sufficient cause' is a prerequisite for condoning delays.Brief Facts of the Case The complainants booked a 350 sq. yd. plot in the Future Township Project TDI City/builder and paid Rs. 5,42,500,...
Legal Action Necessary To Prove Existence Of Fake Receipts: NCDRC
The National Consumer Disputes Redressal Commission, presided by Dr. Inder Jit Singh, held that legal action, such as filing an FIR is necessary to support the claim of fake receipts.Brief Facts of the Case The complainant booked a flat with Shanti Nagar Grih Nirman/builder and paid the deposit for the same. Later, the dealer changed the plot, reducing the total area to 10,000 sq. ft....
Delhi State Commission Holds Etihad Airways Liable For Misplacing Check-In Baggage
The State Consumer Disputes Redressal Commission, Delhi bench of Justice Sangita Dhingra Sehgal (President) and Mr J.P. Agrawal (Member) held 'Etihad Airways' liable for deficiency in service for misplacing a check-in baggage and returning it to the aggrieved passenger after several days. It was directed to pay Rs. 50,000 as compensation for the physical and mental agony suffered, along with...
Buyer Entitled To Refund With Reasonable Interest If Project Is Incomplete: NCDRC
The National Consumer Disputes Redressal Commission, presided by Mr. Binoy Kumar, held that the buyer is entitled to request a refund along with a reasonable rate of interest if the project is incomplete on the date of offer of possession.Brief Facts of the Case The complainant, Mr. Vaibhav Garg, booked a unit in the “M3M Woodshire” project by M3M India Ltd/builder in Gurgaon, Haryana,...
Ambiguities In Insurance Contracts Must Be Interpreted In Favour Of Insured: NCDRC
The National Consumer Disputes Redressal Commission presided by AVM. J. Rajendra, held that ambiguities in insurance contracts should be resolved in favour of the insured to ensure fairness, as they are the weaker partyBrief Facts of the Case The complainant, Punjab University, is a well-known university that has been purchasing General Insurance policies from the insurer for over 20...
'Manufacturing Defect' : Consumer Forum Directs Tata Motors To Refund ₹16.95 Lakh To Owner Of Nexon EV Which Caught Fire
A District Consumer Forum has held Tata Motors liable for the manufacturing defect in a Tata Nexon Electric Vehicle that caught fire in Hyderabad a year after its purchase.The District Consumer Disputes Redressal Commission at Hyderabad directed Tata Motors to refund Rs 16.95 lakh (cost of the vehicle) plus 9 % interest from 29-09-2023 (date of filing complaint) to the owner of the...
Failure To Deliver Possession Within Reasonable Time Is Unjust: NCDRC
The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra and Dr. Sadhna Shanker held that a buyer cannot be made to wait indefinitely to obtain possession and failure to deliver to possession within a reasonable time ia unjust and amounts to deficiency in service.Brief Facts of the Case The complainant booked a 400 sq. yard plot with Punjab Urban Planning...
Matters Involving Fraud, Forgery And Cheating In Transactions Should Be Handled By Civil Courts: NCDRC
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held that Matters involving fraud, forgery, and cheating in financial transactions are challenging to resolve through the summary proceedings of the Consumer Protection Act and are more suitable for adjudication in a civil court.Brief Facts of the Case The complainant and her husband were approached by a...
Inundation In Insurance Policies Include Act Of Flooding As Well As Its Consequences: NCDRC
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra, held National Insurance Company liable for deficiency in service due to denial of insurance claim stating that inundation resulting from excessive rainfall does not fall within the flood policy's coverage.Brief Facts of the Case The complainant purchased a Standard Fire and Special Perils insurance policy from...
Justice Is Achieved Only When Opposite Party Is Given Fair Opportunity: NCDRC
The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra, held that justice can only be achieved if both parties are given a reasonable opportunity to prove their case.Brief Facts of the Case The complainants, a husband and wife working in the private sector, sought to purchase a home and were attracted by the builder's representations. They booked a flat in the...
Haryana RERA Dismisses Former Homebuyer's Complaint Seeking Interest For Delayed Possession
Haryana Real Estate Regulatory Authority (Authority) bench, comprising Ashok Sangwan (Member), dismissed a complaint from a former homebuyer seeking interest from the builder, M/s Apex Buildwell Pvt. Ltd., for delayed possession after the homebuyer sold the flat to another person in 2023, after taking possession.Background FactsThe complainant (former homebuyer) booked a flat in the...
Haryana RERA Directs Apex Buildwell To Pay Interest To Four Homebuyers
Haryana Real Estate Regulatory Authority (Authority) bench, comprising Ashok Sangwan (Member), has directed M/s Apex Buildwell Pvt. Ltd. to pay interest to four homebuyers of the affordable housing project named Our Homes, situated in Sector-37, Gurugram, Haryana.Background FactsAll four homebuyers (Complainants) purchased a flat each, measuring 516.67 sq. ft, in the builder's...