Hyderabad District Commission Holds Singapore Airlines Liable For Failure To Check Passenger's Vaccination Status Leading To Denial Of Entry

The District Consumer Disputes Redressal Commission–I, Hyderabad (Telangana) bench of B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Singapore Airlines liable for deficiency in services due to improper verification of a passenger's vaccination status, which subsequently led to her denial of entry in Singapore. Brief Facts: The Complainant planned...

Bangalore District Commission Holds Restaurant Liable For Serving Cold Food, Failing To Resolve Issues With Aggrieved Customers

The Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka) bench of B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M. (Member) held a restaurant liable for deficiency in services for serving cold, stale, and tasteless food, resulting in health complications for the consumer. Brief Facts: The Complainant and her family stopped at...

Failure To Replace Damaged Shoes Despite Warranty, Kurukshetra District Commission Holds Skechers Liable

The District Consumer Disputes Redressal Commission, Kurukshetra (Haryana) bench of Dr Neelima Shangla (President), Ramesh Kumar (Member) and Neelam(Member) held Skechers liable for deficiency in services for selling a pair of shoes that started to deteriorate within a short span of time. Brief Facts: The Complainant purchased a pair of shoes manufactured by Skechers Retail for...

Can't Repudiate Claim For Undisclosed Medical Condition Discovered Later, Bangalore District Commission Holds HDFC ERGO Health Insurance Liable

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban (Karnataka) bench of Shivarama K (President) and Rekha Sayannavar (Member) held 'HDFC ERGO Health Insurance Co.' liable for deficiency in services. The bench held that rejecting a legitimate claim on the grounds of a pre-existing medical condition, discovered later and not intentionally withheld by...

Banks Can't Deduct Membership Fee For Lost Credit Cards, Jalandhar District Commission Holds RBL Bank Liable

The District Consumer Disputes Redressal Commission, Jalandhar (Punjab) bench of Harveen Bhardwaj (President), Jyotsna (Member) and Jaswant Singh Dhillon (Member) held RBL Bank liable for deficiency in services for charging a membership fee, late fee, and other charges despite the Complainant reporting that the credit card was lost and should be blocked. Brief Facts: The...

Increased Premiums By Mere Change In Policy's Name, Bangalore District Commission Holds ICICI Lombard General Insurance Co. Liable

The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore (Karnataka) bench of Vijaykumar M. Pawale (President), V. Anuradha (Member) and Renukadevi Deshpande (Member) held ICICI Lombard General Insurance Company liable for deficiency in services and unfair trade practices for increasing the annual insurance premium by more than 15% by just changing the...

Bangalore District Commission Holds Air India, Cleartrip Liable For Failure To Inform Cancellation Of Flight

The Additional District Consumer Disputes Redressal Commission-III, Bangalore Urban (Karnataka) bench of Shivarama K (President) and Rekha Sayannavar (Member) held Air India and Cleartrip liable for deficiency in services for failure to inform the Complainants promptly about the cancellation of their flight which resulted in inconvenience to them. Brief Facts: The...

Not Obtaining Written Consent Before Treatment Is Medical Negligence: West Bengal State Commission

The West Bengal State Commission, presided by Justice Manojit Mandal, held a doctor liable for deficiency in service by committing medical negligence by not obtaining written consent from the patient before the treatment. Brief Facts of the Case The complainant's father took his daughter to the opposite party/doctor for treatment of her uneven and slightly forward upper teeth....

Six Years Delay In Completing Project, Karnataka RERA Orders Sashwati Realty To Refund

Karnataka Real Estate Regulatory Authority (Authority) bench, comprising GR Reddy (Member), has directed Sashwati Realty, the builder, to refund the amount paid by the homebuyer to purchase a flat, after the builder failed to complete the project even after a six-year delay. Background Fact On 20.08.2014, the homebuyer (Complainant) entered into a sale agreement with the...

Unauthorized Debit Despite Cancellation Of Booking, Central Kolkata District Commission Holds SBI Credit Card Services Liable

The District Consumer Disputes Redressal Commission-II, Central Kolkata (West Bengal) bench of Sukla Sengupta (President) and Reyazuddin Khan (Member) held SBI Credit Card Services liable for deficiency in services for debiting the amount from the Complainant's account despite the transaction being cancelled. Brief Facts: The Complainant was a credit card holder of SBI Credit...

Bangalore District Commission Holds Eureka Forbes Liable For Failing To Rectify Defective Vacuum Cleaner Despite Warranty

The Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka) bench of B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M. (Member) held Eureka Forbes liable for deficiency in services failing to rectify issues with a defective vacuum cleaner, even when the period of warranty was ongoing. Brief Facts: The Complainant purchased a new...

TNREAT - Ownership Of Land Is Not Determined By FSI But By Area Mentioned In Sale Deed And Allotment Letter To Homebuyer

Tamil Nadu Real Estate Appellate Tribunal (Tribunal) bench, comprising Justice M. Duraiswamy (Chairperson) and R. Padmanabhan (Judicial Member), has held that the entitlement of land for homebuyers is not determined by Floor Space Index (FSI) calculation but by the extent mentioned in the sale deed and allotment letter. FSI (Floor Space Index) in real estate determines how much...