Consumer Cases Monthly Digest: December 2025

Supreme Court Once Loss Is Caused By Fire, Cause Of Fire Becomes Immaterial, Supreme Court Allows Insurance Claim Cause Title: CEMENT CORPORATION OF INDIA VERSUS ICICI LOMBARD GENERAL INSURANCE COMPANY LIMITED Citation: 2025 LiveLaw (SC) 1215 Reiterating that the cause of fire is immaterial, when the loss is occurred to the insured from the fire, the Supreme Court on Tuesday (December 16) allowed a fire insurance claim, noting that the insurer can't deny claim saying that the proximate cause of fire was not provided in the specified peril. National Consumer Disputes Redressal Commission (NCDRC) NCDRC Sets Aside Medical Negligence Finding Against SGPGI, Holds Institute Liable Only For Deficient Documentation Case Title: Sanjay Gandhi Post Graduate Institute of Medical Sciences vs Rajendra Nath Keserwani FIRST APPEAL NO.456 OF 2023 The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member), has partly allowed an appeal filed by the Sanjay Gandhi Post Graduate Institute of Medical Sciences (SGPGI), Lucknow. The Commission set aside the State Commission's findings of medical negligence against the treating doctors, while holding the Institute liable solely for deficiencies in record-keeping and documentation. National Consumer Disputes Redressal Commission (NCDRC) NCDRC Upholds Surveyor's Assessment, Directs New India Assurance To Pay 9% Interest For Delayed Fire Claim Settlement Case Title: M.K. Aggarwal Hosiery (P) Ltd. vs. New India Assurance Company Ltd. Case No.: CC 269/2012 The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member), has partly allowed a complaint filed by M.K. Aggarwal Hosiery (P) Ltd. against New India Assurance Co. Ltd., upholding the surveyor's assessment of loss and directing the insurer to pay interest and costs for delayed settlement National Consumer Disputes Redressal Commission (NCDRC) No Medical Negligence Proven: NCDRC Rejects Complaint Against Northern Railway and Batra Hospitals Case Title: Smt. Sarla Devi vs. Northern Railway Central Hospital & Ors. Case No. Consumer Complaint No. 2227 of 2016 The National Consumer Disputes Redressal Commission, comprising Mr. Justice A.P. Sahi (President) and Mr. Bharatkumar Pandya (Member), held that no medical negligence or deficiency in service was proved against Northern Railway Central Hospital, Batra Hospital, or the treating doctors in relation to the treatment of the complainant's daughter, who died due to abdominal tuberculosis with perforation peritonitis and multiorgan failure. Delhi State Consumer Disputes Redressal Commission Delhi State Commission Holds Parsvnath Liable For Non-Delivery Of Flat; Orders Refund And Compensation Case Title: Mr. Manoj Khanna vs. M/s Parsvnath Developers Ltd. Case No.: CC/441/2016 The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has held Parsvnath Developers Ltd. guilty of deficiency in service for failing to allot and hand over possession of a residential apartment despite receiving ₹20,00,000 from the complainants. The Commission directed the developer to refund the entire amount with applicable interest and further awarded ₹1,00,000 as compensation for mental agony along with ₹50,000 towards litigation costs. Punjab State Consumer Disputes Redressal Commission Punjab State Commission Holds Sukhm Infrastructure Liable For Non-Delivery Of Commercial Plot; Orders Refund Case Title: Dr.Harshdeep Singh Nat vs Sukhm Infrastructure Pvt. Ltd CC No.28 of 2023 The Punjab State Consumer Disputes Redressal Commission, comprising Justice Daya Chaudhary (President), Simarjot Kaur (Member), and Vishav Kant Garg (Member), has held M/s Sukhm Infrastructure Pvt. Ltd. liable for deficiency in service for failing to deliver possession of a commercial plot. The Commission allowed the complaint and directed a full refund with interest, along with compensation and litigation costs. Chandigarh State Consumer Disputes Redressal Commission Chandigarh State Consumer Commission Dismisses Sony's Appeal, Confirms Defect In Playstation-5 Case Title:Sony India Pvt. Ltd. & Ors. vs. Alaukik Rattan Sharma & Anr. Case no: FIRST APPEAL NO. SC/4/FA/117/2025 The Chandigarh State Consumer Disputes Redressal Commission, led by Justice Raj Shekhar Attri and Shri Preetinder Singh, has upheld the District Commission's finding of deficiency in service against Sony India (O.P No.1 ), Goel Bros. (O.P No.2 ),, and Technocare (Sony-authorized service centre) (O.P No.3 ) after a PlayStation-5 repeatedly malfunctioned during the warranty period. The Commission held that the console's system-generated error logs...

Consumer Cases Monthly Digest: December 2025

Apoorva Pandita

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