Consumer Law Monthly Digest: November 2025

Supreme Court Company Purchasing Software To Enhance Efficiency & Profit Is Not A “Consumer” Within Consumer Protection Act: Supreme Court Cause Title: M/S POLY MEDICURE LTD. VERSUS M/S BRILLIO TECHNOLOGIES PVT. LTD Citation : 2025 LiveLaw (SC) 1102 The Supreme Court on Thursday (November 13) ruled that a person purchasing a product for a 'commercial purpose' having nexus with the generation of a profit can't be categorized as a consumer under the Consumer Protection Act 1986. Calcutta High Court Calcutta High Court Sets Aside State Consumer Commission Order Sending Judgment Debtor To Correctional Home For Non-Execution Of Order Case: Malay Bose Vs. Susmita Saha Ors. Citation: CRR 4737 of 2025 Calcutta High Court (“High Court”) bench comprising of Justice Dr. Ajoy Kumar Mukherjee set aside the West Bengal State Consumer Commission (“Commission”) order remanding the petitioner to ten days of judicial custody for failing to comply with directions to hand over the flat, execute the conveyance deed, refund the amount with interest and pay compensation to the homebuyer. Competition Commission of India Competition Commission Finds Basketball Federation Of India Prima Facie Liable For Abuse Of Dominance And Anti-Competitive Arrangements, Directs Investigation Case – Elite Pro Basketball Private Limited vs. Basketball Federation of India Citation - Case No. 10 of 2024 Competition Commission of India (“Commission”) bench, comprising Ms. Ravneet Kaur (Chairperson), Ms. Sweta Kakkad (Member) and Mr. Deepak Anurag (Member) has passed a prima facie order directing an investigation against the Basketball Federation of India (“BFI”) for abuse of its dominant position and engaging in anti-competitive practices. National Consumer Disputes Redressal Commission (NCDRC) NCDRC Stays Ex Parte Proceedings Against GLADA For Violating Principles Of Natural Justice Case Title: Greater Ludhiana Area Development Authority vs Rajwinder Kaur FIRST APPEAL NO. 1127 OF 2018 The National Consumer Disputes Redressal Commission (NCDRC), comprising AVM J. Rajendra, AVSM VSM (Presiding Member) and Justice Anoop Kumar Mendiratta (Member), held that the Punjab State Consumer Disputes Redressal Commission's decision to proceed ex parte against the Greater Ludhiana Area Development Authority (GLADA) was unsustainable and violative of the principles of natural justice. National Consumer Disputes Redressal Commission (NCDRC) NCDRC Enhances Compensation Against New India Assurance For Faulty Claim Assessment Case Title: M/s Khanna Polyrib Pvt. Ltd. vs New India Assurance Co. Ltd. & Anr. FIRST APPEAL NO. 272 OF 2015 The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi (President) and Mr. Bharatkumar Pandya (Member), has held New India Assurance Company Ltd. liable for faulty claim assessment and failure to justify the deductions made by the surveyor. National Consumer Disputes Redressal Commission (NCDRC) NCDRC Holds Fortis Hiranandani Hospital Liable For Deficiency In Service Over Failure To Investigate IV Fluid Reaction Leading To Patient's Death Case Title : Mrs. Richa Navendu Shrivastava vs Fortis Healthcare CONSUMER COMPLAINT NO. 292 OF 2013 The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member), has held Fortis Hiranandani Hospital liable for deficiency in service for failing to investigate an adverse reaction following the administration of IV fluids that preceded the patient's death. The Commission observed that the hospital's omission to forensically examine the infused fluids amounted to mismanagement. National Consumer Disputes Redressal Commission (NCDRC) NCDRC Upholds State Commission's Order In Machinery Supply Dispute; Reduces Interest To 12% Case Title : Shivajirao More vs Siddhanath Sawant FIRST APPEAL NO. 75/2013 The NCDRC Bench comprising Justice A.P. Sahi (President) and Mr. Bharatkumar Pandya (Member), while dealing with an appeal concerning failure to honour the supply of machinery, held that Shivajirao More (OP-1/appellant) was liable for deficiency in service for failing to supply and install the machinery as agreed. The Commission upheld the State Commission's findings and directed a refund of ₹9,50,000 with 12% interest per annum from the date of promise. National Consumer Disputes Redressal Commission (NCDRC) NCDRC Dismisses Complaint Against Religare Health Insurance Over Repudiation Of Aviation Training Accident Claim Case Title : JOYDEEP BANERJEE vs RELIGARE HEALTH INSURANCE COMPANY LTD. Case No : CC 274/2020 & CC 428/2020 The National Consumer Disputes Redressal Commission (NCDRC), comprising AVM J. Rajendra, AVSM VSM (Retd.), Presiding Member, and Justice Anoop Kumar Mendiratta, Member, dismissed two complaints filed against Religare Health...

Consumer Law Monthly Digest: November 2025

Apoorva Pandita

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