Loan Amount Alone Cannot Establish 'Commercial Purpose': NCDRC Restores Farmers' Complaints Against HDFC, DCB Banks

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising Justice A.P. Sahi, President and Bharatkumar Pandya, Member, allowed a batch of appeals filed by agriculturists and held that complaints alleging deficiency in banking services in relation to agricultural loans secured by pledged warehouse receipts were maintainable as consumer disputes.

The Commission held that merely obtaining a loan of ₹20–50 lakh does not establish that the transaction was for a “commercial purpose,” and the banks failed to produce sufficient evidence to prove such a nexus.

NCDRC

Case Title : M.N. Ranjini v. Deputy Director/Special Officer, Thirubhuvanam Silk Handloom Weavers Co-operative Sale Society Ltd. & M.R. Nagendran v. Deputy Director/Special Officer, Thirubhuvanam Silk Handloom Weavers Co-operative Sale Society Ltd.

Case Number : Revision Petition Nos. 4083 and 4084 of 2014NCDRC

Silk Saree Zari Quality Dispute: NCDRC Remands Cases After Test Report Shows Low Silver Content

The National Consumer Disputes Redressal Commission (NCDRC), comprising President Justice A.P. Sahi and Member Bharat Kumar Pandya, has set aside the Tamil Nadu State Consumer Disputes Redressal Commission's order dismissing two complaints over allegedly substandard zari in silk sarees sold by the Thirubhuvanam Silk Handloom Weavers Co-operative Sale Society Ltd. The National Commission remanded the cases for fresh consideration in light of a National Test House, Kolkata, report recording silver content substantially below the applicable standards.

NCDRC

NCDRC Directs GMADA To Reassess Purab Premium Apartments Completion Certificates, Issue Fresh Certificates Within 30 Days

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising Presiding Member Dr. Inder Jit Singh and Member Shashi Nandkeolyar, has directed theGreater Mohali Area Development Authority (GMADA) to reconsider the Completion Certificates issued for Purab Premium Apartments in Mohali and issue fresh certificates within 30 days of receiving a certified copy of the order.

The Commission held that the Chief Administrator, GMADA, must critically examine the technical reports, satisfy himself that all promised works have been completed, and record the actual date of completion.

NCDRC

NCDRC Finds Hospital And Treating Doctor Negligent In Post-Operative Care, Awards ₹20 Lakh Compensation

The National Consumer Disputes Redressal Commission (NCDRC), comprising President Justice A.P. Sahi and Member Bharat Kumar Pandya, has held Metro Heart Institute with Multi Speciality, Faridabad, and Dr. Bhanwar Lal Kamawat liable for medical negligence in the death of a 39-year-old patient, Daksh Kumar, following hernia surgery.

The Commission found that while the operating surgeon was not negligent, the hospital failed to ensure adequate post-operative care and specialist assistance, and the attending doctor failed to conduct timely investigations to rule out pulmonary embolism.

NCDRC

Case Title : Neo Essel Dispoware Pvt. Ltd. v. Oriental Insurance Co. Ltd.

Case Number : Consumer Complaint No. 2463 of 2018

NCDRC Upholds Insurance Claim Repudiation, Orders Oriental Insurance To Pay ₹71 Lakh For Failure To Disclose Premium Deadline

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising AVM J. Rajendra, AVSM VSM (Retd.), Presiding Member, and Justice Anoop Kumar Mendiratta, Member, has upheld Oriental Insurance Company Limited's decision to repudiate a fire insurance claim. The Commission held that insurers cannot extend premium payment deadlines beyond the statutory limits prescribed under Section 64VB of the Insurance Act, 1938, read with Rule 58 of the Insurance Rules, 1939.

NCDRC

Case Title : M/s. Cemcon Track Industries v. M/s. Bajaj Allianz General Insurance Co. Ltd. & Anr.

Case Number : NC/CC/284/2014

Factory Theft Went Unnoticed For Months: NCDRC Rejects Insurance Claim

The National Consumer Disputes Redressal Commission (NCDRC), comprising President Justice A.P. Sahi and Member Bharat Kumar Pandya, has dismissed a consumer complaint filed by M/s. Cemcon Track Industries against Bajaj Allianz General Insurance Co. Ltd. over the repudiation of its burglary insurance claim. The Commission held that the complainant had failed to maintain adequate security arrangements at its factory premises and satisfactorily explain how the holes in the boundary walls and the alleged theft went unnoticed for several months despite the presence of security guards.

CCPA

CCPA Imposes ₹1 Lakh Penalty On Sunrise Foods Over Misleading '100% Whole Wheat Bread' Claim

The Central Consumer Protection Authority (CCPA), led by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra, has imposed a penalty of ₹1 lakh on Sunrise Foods for misleading consumers through its 'Everyday 100% Whole Wheat Bread' packaging. The authority found that the product contained only 64% whole wheat, despite the prominent claim that it was “100% Whole Wheat Bread.”

In an order dated October 28, 2026, the CCPA directed the company to immediately discontinue the misleading advertisement across print, electronic and social media and submit a compliance report within 15 days.

CCPA Imposes ₹1 Lakh Penalty On Britannia Industries Over '100% Whole Wheat Bread' Claim

The Central Consumer Protection Authority (CCPA), led by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra, has imposed a penalty of ₹1 lakh on Britannia Industries Ltd. for misleading consumers through its 'Britannia 100% Whole Wheat Bread' packaging and advertisements.

In an order dated October 22, 2026, the authority directed the company to immediately discontinue the misleading advertisements across print and electronic media, including social media, and submit a compliance report within 15 days.

District Consumer Disputes Redressal Commission, Kupwara

Case No.: Consumer Complainant No: 105/2024

Case Title: Ab Rashid Bhat v. Bajaj Allianz General Insurance Co. Ltd. & Anr.

Fire Insurance Claim: Kupwara Consumer Commission Directs Bajaj Allianz To Pay ₹10.87 Lakh To Insured

The District Consumer Disputes Redressal Commission, Kupwara, comprising President Peerzada Qousar Hussain and Member Nyla Yaseen, has directed Bajaj Allianz General Insurance Co. Ltd. to pay ₹10,87,366 to complainant Ab Rashid Bhat towards the net assessed loss caused by a fire in his insured residential house.

The Commission held that the complainant's name not being mentioned in the police and Fire & Emergency reports could not, by itself, defeat his insurance claim. It further held that the insurer could not restrict the complainant's entitlement to one-third of the assessed loss merely because the insured property was jointly owned by him and his two brothers.

District Consumer Disputes Redressal Commission-I (North District), Delhi

Case Title: Praveen Kumar Singh v. Bundl Technologies Pvt. Ltd. & Anr.

Case No. : Consumer Complaint No. 8/DC/80/CC/422/2024

Delhi Consumer Commission Holds Swiggy, Themis Barbeque House Liable For Misleading 'Cost For Two' Price Representation

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, has held that displaying a “cost for two” on the Swiggy Dineout platform which was materially lower than the amount actually charged by a restaurant amounted to deficiency in service and unfair trade practice.

District Consumer Disputes Redressal Commission-II, Hyderabad

Case Title: Chanda Athish Kumar v. PVR Cinemas & Anr.

Case No.: Consumer Case No. 70/2025

Movie Delayed By 22 Minutes Due To Ads: Consumer Commission Orders PVR, PVR Inox To Pay ₹20,000 Compensation

The District Consumer Disputes Redressal Commission-II, Hyderabad, comprising President Sri Vakkanti Narasimha Rao and Member Smt. Suma Vala, directed PVR Cinemas and PVR Inox Ltd. to pay compensation after finding that the continued screening of commercial advertisements and trailers beyond the scheduled show time resulted in a delay of approximately 22 minutes in commencement of the movie “Kubera.”

District Consumer Disputes Redressal Commission, Kurnool

Case Title : Yellala Jagadeeshawara Reddy v. ICICI Lombard General Insurance Company Limited

Case Number : Consumer Complaint No. 156/2025

Insurance Claim Repudiation: Kurnool Consumer Commission Directs ICICI Lombard To Pay ₹50 Lakh

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Karanam Kishore Kumar and Members N. Narayana Reddy and S. Nazima Kausar, has held ICICI Lombard General Insurance Company Limited liable for deficiency in service for repudiating a life insurance claim without establishing a valid and substantiated ground under the policy.

Bangalore Urban II Additional District Consumer Disputes Redressal Commission

Case Title : Sri Rudresh R.S. v. M/s Sherlock's Pub Nagarabhavi by CVS LLP

Case Number : Consumer Complaint No. 144/2026 (CC/144/2026)

“Service Charge Is Voluntary, Cannot Be Forced”: Bengaluru Consumer Commission Holds Sherlock's Pub Liable

The Bangalore Urban II Additional District Consumer Disputes Redressal Commission, comprising V. Anuradha, I/C President, and H. Janardhan, Member, has held Sherlock's Pub liable for deficiency in service and unfair trade practice for compelling a consumer to pay a 7.5% service charge despite his repeated objections.

The Commission observed that hotels and restaurants cannot force consumers to pay service charges and must treat such charges as voluntary, optional and at the consumer's discretion.

District Consumer Disputes Redressal Commission-I (North District), Delhi

Case Title : Rakesh Kumar v. SBI Cards & Payment Services Pvt. Ltd.

Case Number : Consumer Complaint No. DC/80/CC/370/2024

Unauthorised Credit Card Transactions: Delhi Consumer Commission Holds SBI Cards Liable, Directs Refund

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Member Harpreet Kaur Charya, has held SBI Cards & Payment Services Pvt. Ltd. liable for deficiency in service for failing to properly act on two unauthorised credit card transactions promptly reported by a customer.

The Commission held that under the Reserve Bank of India (RBI) guidelines, the burden of establishing customer negligence in cases of unauthorised electronic banking transactions rests completely on the bank.

District Consumer Disputes Redressal Commission-I (North District), Delhi

Case Title : Sushil Gupta, Proprietor of M/s Krishna Jute Co. v. M/s Oriental Insurance Co. Ltd.

Case Number : DC/80/CC/192/2018

Insurer Cannot Reopen Adjudicated Claim By Introducing New Grounds Under Guise Of Reassessment: Delhi Consumer Commission

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, has held Oriental Insurance Company Ltd. liable for deficiency in service for failing to comply with an earlier direction to correct an error in the assessment of an insurance claim and instead introducing a fresh under-insurance ground through a subsequent reassessment.

The Commission held that an insurer cannot use a direction for correcting a specific computational error as an opportunity to reopen an adjudicated claim by introducing new grounds for reducing its liability.

District Consumer Disputes Redressal Commission, Belagavi

Case Title : Mugundappa v. Arihant Motors Pvt. Ltd. & Anr.

Case Number : C.C. NO. 378/2024

New Bus Suffers Engine Overheating, Seizure Within 2 Months: Belagavi Consumer Commission Orders Replacement Or Refund

The District Consumer Disputes Redressal Commission, Belagavi, comprising President Sanjeev V. Kulkarni and Member Smt. S.K. Kadrollimath, has held Arihant Motors Pvt. Ltd. and Force Motors Pvt. Ltd. liable for deficiency in service in relation to a vehicle allegedly suffering from an inherent manufacturing defect.

The Commission held that the complainant had established that the Force Motors Citiline STD Bus, purchased for ₹16 lakh, developed serious problems including engine overheating, coolant leakage and engine seizure within about two months of purchase, despite repairs by the authorised service centre.

District Consumer Disputes Redressal Commission-VIII (Central), Delhi

Case Title : Vijay Khatri v. Club Valero (Valero Corporation Pvt. Ltd.)

Case Number : Consumer Complaint No. DC/77/CC/254/2024

Delhi Consumer Commission Holds Club Valero Liable For Failure To Refund Membership Fee After Cancellation

The District Consumer Disputes Redressal Commission-VIII (Central), Delhi, comprising President Divya Jyoti Jaipuriar and Dr. Rashmi Bansal, Member, has held Club Valero (Valero Corporation Pvt. Ltd.) deficient in service for failing to refund a consumer's membership amount after accepting and processing his cancellation request following its failure to provide the requested vacation booking.

Coimbatore District Consumer Commission

Case Title : S. Kingsley Paul Robinson v. The Branch Manager, IndusInd General Insurance Company Ltd. & Anr.

Case Number : C.C.No.187/2026

'Advocate' Stickers No Ground To Refuse Policy Endorsement Without Justification: Coimbatore Consumer Commission Holds Insurer Liable

The Coimbatore District Consumer Commission, comprising President R. Thangavel and Member P. Marimuthu, held IndusInd General Insurance Company Ltd. liable for deficiency in service for failing to process the transfer of a motor insurance policy after ownership of a Honda WR-V was transferred. The insurer cited unclear photographs, alleged vehicle damage and the presence of “Advocate” stickers, but the Commission found these reasons insufficiently substantiated.

District Consumer Disputes Redressal Commission-I (North District), Delhi

Case Title : Rohit Choursiya v. United India Insurance Company Ltd.

Case Number : DC/80/RBT/CC/222/2022

Delhi Consumer Commission Directs United India Insurance To Pay ₹38,000 For Stolen Motorcycle Despite 59-Day Delay

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, has held that Supreme Court rulings clarifying the law on delayed intimation of vehicle theft apply retrospectively, even where the insurer relied on an earlier judicial precedent to repudiate the claim.

Allowing a complaint against United India Insurance Company Ltd., the Commission held that mere delay in intimating the insurer about a vehicle theft cannot justify repudiation where the FIR has been lodged in time and the claim is otherwise genuine.

Kerala State Consumer Disputes Redressal Commission

Case Title : Anand G. Kamath (since deceased) & Ors. v. Cochin Thirumala Devaswom Committee

Case Number : Revision Petition No. 24/2023

Trust Cannot File Consumer Complaint: Kerala State Commission Sets Aside Order Holding Devaswom Committee's Complaint Maintainable

The Kerala State Consumer Disputes Redressal Commission, Thiruvananthapuram, has held that a trust cannot maintain a consumer complaint under the Consumer Protection Act, 1986, as the Supreme Court's ruling in Prathibha Pratisthan v. Manager, Canara Bank continues to be the law operating in the field until a larger Bench decides the issue.

District Consumer Disputes Redressal Commission-II, New Delhi

Case Title : Pradeep Kumar Chhabra v. Kia India Pvt. Ltd. & Anr.

Case Number : Consumer Complaint No. 304/2025

Kia Seltos Dashboard Glare Case: Delhi Consumer Commission Holds Kia India, Authorised Dealer Guilty Of Unfair Trade Practice

The District Consumer Disputes Redressal Commission-II, New Delhi, comprising President Monika A. Srivastava and Member Kiran Kaushal, held Kia India Pvt. Ltd. and its authorised dealer, Allied Motors Ltd., guilty of unfair trade practice in a dispute concerning dashboard reflections on the windshield of a Kia Seltos GTX Plus. The Commission directed the opposite parties to pay ₹5 lakh as compensation for mental agony and harassment, while clarifying that it could not give a finding on the design of the car or the glass.

District Consumer Disputes Redressal Commission-VIII (Central), Delhi

Case Title : Madhu Sawhney v. Niva Bupa Health Insurance Co. Ltd. & Anr.

Case Number : DC/77/CC/429/2024

Repeated Document Demands, Health Claim Rejection: Delhi Consumer Commission Holds Niva Bupa Liable

The District Consumer Disputes Redressal Commission-VIII (Central), Delhi, comprising President Divya Jyoti Jaipuriar and Member Dr. Rashmi Bansal, has held Niva Bupa Health Insurance Co. Ltd. liable for deficiency in service for repeatedly seeking medical documents and ultimately rejecting a 76-year-old woman's health insurance claim on the ground of non-submission of mandatory documents.

District Consumer Disputes Redressal Commission, South-II, Delhi

Case Title : Tarun Mangla v. Paytm Payments Bank Limited & Anr.

Case Number : CONSUMER COMPLAINT NO. DC/AB1/670/CC/238/2022

Paytm Payments Bank Liable For Failed Insurance Payment; Delhi Consumer Commission Orders Refund With Interest

The District Consumer Disputes Redressal Commission, South-II, Delhi, comprising President Monika Aggarwal Srivastava and Members Dr. Rajender Dhar and Ritu Garodia, has held Paytm Payments Bank Limited deficient in service in a dispute concerning a failed insurance premium transaction of ₹40,466. The Commission found that although the amount was debited from the complainant's Paytm Wallet and the transaction was shown as successful, the insurer did not receive the payment. The complainant subsequently paid the premium again through another payment gateway, following which the insurance policy was issued.

District Consumer Disputes Redressal Commission, Kupwara, Jammu and Kashmir

Case Title : Shareefa Begum v. Manager, Baramulla Central Cooperative Bank, Kupwara

Case Number : CC 163/2025

Kupwara Consumer Commission Orders Cooperative Bank To Honour OTS, Issue No Dues Certificate

The District Consumer Disputes Redressal Commission, Kupwara, Jammu and Kashmir,comprising President Peerzada Qousar Hussian and Member Nyla Yaseen, held Baramulla Central Cooperative Bank guilty of deficiency in service in a dispute concerning the reversal of a ₹50,000 One-Time Settlement (OTS) of a loan originally amounting to ₹2 lakh, taken by the complainant's deceased husband.

District Consumer Disputes Redressal Commission-I, Bhopal

Case Title : Rounak Burrows v. Amazon Seller Services Private Limited & Anr.

Case Number : CC/496/2023

E-Waste Delivered Instead Of Laptop: Bhopal Consumer Commission Directs Amazon To Refund ₹1.29 Lakh With Interest

The District Consumer Disputes Redressal Commission-I, Bhopal, comprising President Yoge Dutt Shukla and Member Dr. Sanjeev Singh, has directed Amazon Seller Services Private Limited to refund the purchase amount to a consumer who alleged that electronic waste was delivered instead of a Samsung Galaxy Book 2 Pro 360 laptop purchased through its platform, along with interest and compensation. The Commission held Amazon liable for deficiency in service and unfair trade practice, observing that it had failed to satisfactorily resolve the consumer's grievance and establish that the laptop had actually been delivered.

District Consumer Disputes Redressal Commission-VIII (Central), Delhi

Case Title : Sangeeta Soni v. Bharti AXA Life Insurance Co. Ltd.

Case Number : DC/77/CC/259/2024

Loan Foreclosure | Delhi Consumer Commission Dismisses Widow's Insurance Claim, Says Coverage Does Not Continue Automatically

The District Consumer Disputes Redressal Commission-VIII (Central), Delhi, comprising President Divya Jyoti Jaipuriar and Member Dr. Rashmi Bansal, has dismissed a consumer complaint seeking death benefits under a loan-linked insurance policy after the underlying loan was foreclosed before the borrower's death. The Commission held that the policyholder's contractual option to continue coverage after foreclosure was not equivalent to automatic continuation and that the complainant had failed to establish that her deceased husband had exercised the option.

District Consumer Disputes Redressal Commission-II, U.T. Chandigarh

Case Title : Narpreet Walia v. Air India Ltd.

Case Number : CC/471/2023

Air India Failed To Refund ₹31,440 Despite Admitting Liability, Chandigarh Consumer Commission Rules

The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising President Pawanjit Singh and Member Brij Mohan Sharma, has partly allowed a consumer complaint against Air India Ltd., holding that the airline's failure to refund an admitted rescheduling amount, despite assuring in its written response that the refund was being processed, constitutes deficiency in service.

District Consumer Disputes Redressal Commission, South II, Delhi

Case Title : Mausam Meena v. Flipkart Internet Pvt. Ltd. & Ors.

Case Number : DC/AB1/670/CC/142/2022

Customer Receives Lifebuoy Soap Instead Of Realme Mobile Phone; Delhi Consumer Commission Holds Flipkart Liable

The District Consumer Disputes Redressal Commission, South II, Delhi, comprising President Monika Aggarwal Srivastava and Members Dr. Rajender Dhar and Ritu Garodia, has held Flipkart Internet Pvt. Ltd. guilty of deficiency in service and unfair trade practice after a consumer received bars of Lifebuoy soap instead of a Realme mobile phone ordered through its online platform.

District Consumer Disputes Redressal Commission, South Mumbai

Case Title : M/s. Sigrid Ospitalita and Entertainment LLP v. Shriram General Insurance Company Limited & Anr.

Case Number : Consumer Complaint No. DC/AB1/482/CC/96/2021

Kamala Mills Fire | Consumer Commission Dismisses ₹5.67 Crore '1Above' Insurance Claim

The District Consumer Disputes Redressal Commission, South Mumbai, comprising President Pradip G. Kadu and Members Pratibha R. Patil and Gauri M. Kapse, has dismissed a consumer complaint filed by Sigrid Ospitalita and Entertainment LLP, which operated the restaurant and bar “1Above” at Kamala Mills, Mumbai, seeking ₹5.67 crore from Shriram General Insurance Company Limited for losses arising from a fire on December 29, 2017.

District Consumer Disputes Redressal Commission-II, Jaipur

Case Title : Chandraman Jalan v. Metro Cash & Carry India Pvt. Ltd. & Anr.

Case Number : 160/2022

Lay's Chips Packet Weighed 4 Grams Against Declared 15 Grams: Jaipur Consumer Commission Orders PepsiCo To Pay Compensation

The District Consumer Disputes Redressal Commission-II, Jaipur, comprising President Ashok Sharma and Members Ajay Kumar and Supriya Agarwal, has held PepsiCo India Holdings Pvt. Ltd. liable in a case involving allegations that a packet of Lay's potato chips contained only 4 grams of chips against the declared net weight of 15 grams, while dismissing the complaint against Metro Cash & Carry India Pvt. Ltd.

District Consumer Disputes Redressal Commission-VI, New Delhi

Case Title : Rishabh Maheshwari & Anr. v. Inter Globe Aviation Ltd. (IndiGo Airlines)

Case Number : CC/256/2025

Honeymoon Plans Disrupted By Last-Minute Flight Cancellation: Delhi Consumer Commission Orders IndiGo To Pay ₹2.5 Lakh

The District Consumer Disputes Redressal Commission-VI, New Delhi, comprising President Poonam Chaudhry and Members Bariq Ahmad and Shekhar Chandra, has held IndiGo Airlines liable for deficiency in service over the last-minute cancellation of a flight booked by a couple for their honeymoon to Geneva via Istanbul.

The Commission observed that the airline had failed to establish the specific circumstances necessitating the cancellation and that a general claim of operational reasons was insufficient to justify its force majeure defence.

District Consumer Disputes Redressal Commission-I, Hyderabad

Case Title : Manaswini Gorthi v. Interior Company by Square Yards & Ors.,

Case Number : Consumer Complaint No. 106/2025

Hyderabad Consumer Commission Holds Interior Company Liable For Mismatch Between Promised Designs And Executed Work

The District Consumer Disputes Redressal Commission-I, Hyderabad, comprising President B. Uma Venkata Subba Lakshmi and Members C. Lakshmi Prasanna and B. Raji Reddy, has held Interior Company by Square Yards and its associated entities liable for deficiency in service and unfair trade practice over discrepancies between approved 3D renders and the actual interior work executed at a consumer's residential flat.

Consumer Disputes Redressal Commission, Thrissur

Case Title : Gopinathan v. IndusInd Bank Ltd. & Ors

Case Number : CC 494/17

Thrissur Consumer Commission Holds IndusInd Bank Liable For Unauthorised ₹4.22 Lakh Transfer

The Consumer Disputes Redressal Commission, Thrissur, comprising President C. T. Sabu and Member Ram Mohan R., has held IndusInd Bank Ltd. liable for deficiency in service after ₹4.22 lakh was transferred from a customer's Non-Resident External (NRE) account without authorisation. The Commission found that the bank failed to establish the authenticity of the alleged email instructions and telephonic confirmation and directed the opposite parties to refund the amount along with compensation and litigation costs.

Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar

Case Title : MUZAFFAR AHMAD DAR V/S NATIONAL INSURANCE

Case Number : C.C. No.37 of 2016

J&K State Commission Dismisses ₹35 Lakh Insurance Claim Over Suppression of Material Facts

The Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (Officiating) Nighat Sultana and Member Maheep Gupta, has dismissed a consumer complaint against National Insurance Company Ltd., holding that the complainants deliberately suppressed material facts regarding the insurance surveyor's visit and attempted to mislead the Commission. The Commission also noted that the complainants had failed to produce documentary evidence to substantiate their claimed loss of ₹35 lakh.

Consumer Disputes Redressal Commission, Thrissur

Case Title : Roney Mathew v. Manager, State Bank of India, P.B. Branch, Thrissur

Case Number : Consumer Complaint No. 422 of 2018

Thrissur Consumer Commission Holds SBI Liable For Losing Customer's Original Property Title Deed

The Consumer Disputes Redressal Commission, Thrissur, comprising President C. T. Sabu and Member Ram Mohan R., has held the State Bank of India liable for deficiency in service after it lost a customer's original property title deed deposited as security for a housing loan. The Commission observed that the bank's failure to preserve and return the original document adversely affected the complainant's property sale transaction and directed the bank to pay compensation for the financial loss, mental agony and litigation expenses.

Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar

Case Title : Showkat Ahmad Mir v. Bajaj Allianz General Insurance Company Ltd. & Ors.

Case Number : Consumer Complaint No. 159 of 2017

J&K Consumer Commission Holds Bajaj Allianz Liable For Unjustified Deduction From Flood Insurance Claim

The Jammu and Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (Officiating) Nighat Sultana and Member Maheep Gupta, has held Bajaj Allianz General Insurance Company Ltd. liable for deficiency in service after it deducted a portion of an insurance claim despite the surveyor assessing the flood-related losses at a higher amount.