Online Travel Portals Cannot Escape Liability As 'Mere Facilitators': South Delhi Consumer Commission In MMT–Malaysia Airlines Case

The District Consumer Disputes Redressal Commission-II, South Delhi, comprising Ms. Monika A. Srivastava (President) and Ms. Kiran Kaushal (Member), has ruled that online travel portals cannot evade responsibility toward consumers by claiming to be mere “facilitators.” The Commis-sion held MakeMyTrip liable for deficiency in service for giving false assurances regarding refund processing...