Consumer Cases Quarterly Digest 2024
Apoorva Pandita
10 April 2024 3:30 AM GMT
Supreme Court Medical Negligence | Supreme Court Awards Rs 10 Lakh Compensation To Patient Who Developed Hoarseness In Voice After Trainee Gave Anaesthesia Case Title: J. DOUGLAS LUIZ (SINCE DECEASED) THROUGH LEGAL REPRESENTATIVES VERSUS MANIPAL HOSPITAL | CIVIL APPEAL NO.1700 OF 2024 Citation: 2024 LiveLaw (SC) 134 The Supreme Court recently awarded Rs. 10 lakhs...
Supreme Court
Case Title: J. DOUGLAS LUIZ (SINCE DECEASED) THROUGH LEGAL REPRESENTATIVES VERSUS MANIPAL HOSPITAL | CIVIL APPEAL NO.1700 OF 2024
Citation: 2024 LiveLaw (SC) 134
The Supreme Court recently awarded Rs. 10 lakhs compensation to a patient who developed hoarseness in his voice due to medical negligence committed by doctors while administering anaesthesia. The patient (now deceased) claimed compensation of Rs. 18,00,000/- (Rupees Eighteen Lakhs only), against the faulty operation done by the Manipal hospital which resultantly developed hoarseness in his voice. However, the District Forum had suo moto arrived at a rough and ready figure of ₹5,00,000/- (Rupees Five lakhs only) payable as compensation to the appellant without furnishing any reasons for arriving at the said figure.
Supreme Court
Apple Has No Duty To Trace Stolen iPhone Using Unique Identity Number: Supreme Court
Case Title : Apple India Pvt Ltd v. Harish Chandra Mohanty and others
Citation : 2024 LiveLaw (SC) 138
The Supreme Court obliterated an observation made by the Odisha State Consumer Commission that Apple India has the duty to trace a stolen iPhone with the help of a unique identity number provided by it. The Supreme Court stated that the observation made by the Consumer Commission was "unwarranted". The Bench Comprising Justices Vikram Nath and Satish Chandra Sharma was hearing an appeal filed by Apple India against the Consumer Commission's order, which was passed in a complaint filed over stolen iPhone.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission (NCDRC), New Delhi bench comprising Mr Justice A.P. Sahi (President) upheld the Chandigarh State Commission's order against Superb MRI and C.T. Scan, a diagnosis and scanning centre, which furnished an incorrect MRI Scan which led to delayed treatment, resulting in the loss of vision in the Complainant's left eye, attributed to an undiagnosed malignant growth in the optic nerve. The appeal filed by the Scanning Centre was dismissed.
National Consumer Disputes Redressal Commission (NCDRC)
The National Consumer Disputes Redressal Commission, presided by Justice Karuna Nand Bajpayee, held that although medical professionals are not required to maintain the utmost skill levels at all times, they are still required to offer a reasonable standard of skill and care.
National Consumer Disputes Redressal Commission (NCDRC)
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra And Sadhna Shanker, held New India Assurance liable for deficiency in service due to the denial of an insurance claim over an arbitrary survey report.
National Consumer Disputes Redressal Commission (NCDRC)
The National Consumer Disputes Redressal Commission (NCDRC) bench comprising Mr Justice Sudip Ahluwalia (Presiding Member) reiterated that Consumer Fora do not have the jurisdiction to entertain claims/damages involving motor vehicles. Such claims could only be adjudicated by the Motor Accident Claim Tribunal (MACT) by virtue of Section 165 of the Motor Vehicles Act.
National Consumer Disputes Redressal Commission (NCDRC)
The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Maurya (presiding member) and Bharatkumar Pandya(member), in a complaint against MVL Holding Ltd ruled that commercial space booked for doing business by way of self-employment comes under the definition of commercial purpose. The complaint was dismissed on the aforementioned ground.
National Consumer Disputes Redressal Commission (NCDRC)
The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Maurya (presiding member) and Bharatkumar Pandya (member), in a case against Jalandhar Improvement Trust, held that after a judgment is pronounced, the commission becomes functus officio (having performed the office), and it cannot be modified to award a higher penal interest and additional compensation.
National Consumer Disputes Redressal Commission
National Consumer Commission Holds Raheja Developers Limited for Deficiency in service
The National Consumer Disputes Redressal Commission presided by Justice A.P. Sahi (President) held Raheja Developers Limited liable for deficiency in services and directed to refund entire amount of booking along with 18% interest.
National Consumer Disputes Redressal Commission
NCDRC Holds Ludhiana Improvement Trust Liable For Not Handing Over The Possession Of The Plot
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member), held Ludhiana Improvement Trust liable for deficiency in service over refusal to register and hand over the possession of the plot booked by the complainant.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member) and Bharatkumar Pandya(member), held MGF developers liable for deficiency in service and unfair trade practices over delay in handing over the possession of the shop booked by the complainant.
National Consumer Disputes Redressal Commission
NCDRC Holds United India Insurance Liable For Denial Of The Insurance Money
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra AVSM VSM (member), held United India Insurance liable for deficiency in service over denial of the insurance money without evidence establishing a direct connection between the insured goods and the cause of the accident.
National Consumer Disputes Redressal Commission
NCDRC Holds Oriental Insurance Liable For Denial Of Disbursing The Insurance Policy
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member) and AVM J. Rajendra AVSM VSM (member), held Oriental Insurance liable for service deficiency and unfair trade practices over denial of disbursing the insurance policy taken up by the complainant.
National Consumer Disputes Redressal Commission
NCDRC Holds BPTP Builders Liable For Cancellation Of The Allotment Of The Flat
The National Consumer Disputes Redressal Commission presided by Subhash Chandra(member) overturned the decision by the state Commission of Haryana and held BPTP Builders liable for deficiency in service over cancellation of the allotment of the flat booked by the complainant.
National Consumer Disputes Redressal Commission
National Consumer Commission Holds Universal Infrastructure Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member) and Sadhna Shanker(member), held Universal Infrastructure liable for deficiency in service over non-issuance of the occupancy certificate of the flat booked by the complainant.
National Consumer Disputes Redressal Commission
National Consumer Commission holds FS Housing Ltd liable for Deficiency in Service
The National Consumer Disputes Redressal Commission, presided by Ram Surat Ram Maurya(member) and Bharatkumar Pandya(member), held FS Housing Ltd liable for deficiency in service over making the complainant wait indefinitely for the possession of the flat booked.
National Consumer Disputes Redressal Commission
National Consumer Commission Holds Anant Raj Ltd Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member), held Anant Raj Ltd. liable for deficiency in service over delay in handing over the flat booked by the complainant.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra AVSM VSM (member), in a case against New India Assurance Company, held that the interpretation of an insurance contract must adhere to the specific terms stipulated in the contract. Any attempt to expand or reinterpret beyond the agreed terms is not permissible under the law, as it would amount to reframing the terms and conditions.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission, presided by AVM J. Rajendra AVSM VSM (member), held Oriental Insurance liable for deficiency in service over cancelling the insurance claim solely based on delayed the intimation of the complainant regarding the theft of their insured vehicle.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Maurya (presiding member) and Bharatkumar Pandya(member), held if possession is offered after obtaining an “occupation certificate,” the home buyer is contractually obligated to take possession, failing which would result in a breach of contract.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Maurya (presiding member) and Bharatkumar Pandya(member), dismissed a review petition against Cholamandalam Insurance Company and held that it is the fundamental duty of the insured to prove that the insurance claim is payable under the insurance policy.
National Consumer Disputes Redressal Commission
NCDRC Holds Vatika Limited Liable For Delay In Construction Of Residential Project
Case Title: Madhu Gupta & Anr. Vs. Vatika Ltd.
The National Consumer Disputes Redressal Commission, presided by Ram Surat Ram Maurya (member) and Bharatkumar Pandya(member), held Vatika Limited liable for deficiency in service over delay in the construction of the residential space on the plot booked by the complainant.
National Consumer Disputes Redressal Commission
National Consumer Commission Holds Raheja Developers Limited for Deficiency in service
The National Consumer Disputes Redressal Commission presided by Justice A.P. Sahi (President) held Raheja Developers Limited liable for deficiency in services and directed to refund entire amount of booking along with 18% interest.
National Consumer Disputes Redressal Commission
Failure To Reverse Fraudulent Transactions, NCDRC Holds HDFC Bank Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission (“NCDRC”), New Delhi bench led by Dr. Inder Jit Singh (Presiding Member) held HDFC Bank liable for deficiency in services for failing to provide security measures to the credit card issued to the Complainant which resulted in unauthorized transactions amounting to Rs. 24,000/-. The NCDRC set aside the respective orders of East Delhi District Commission and Delhi State Commission and directed HDFC Bank to refund Rs. 24,000/- and to pay a compensation of Rs. 10,000/- to the Complainant.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission presided by Mr. Subhash Chandra as presiding member has allowed a consumer complaint against Supertech Realtor Pvt Ltd. for failing to deliver possession of a booked unit at 'Super Nova' project in Noida within the stipulated time frame despite receiving substantial payments from the complainants. The commission found that the delay in possession amounted to a deficiency in service, and as a result, directed Supertech Realtor Pvt Ltd. to refund the entire amount deposited by the complainants with simple interest at 9% per annum along with litigation costs of Rs. 50,000/- to the complainant.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission bench comprising of Justice Ram Surat Ram Maurya as Presiding Member partly allowed a consumer complaint against Metro Builders (Orissa) for deficiencies in providing promised amenities in their "Metro Satellite City-I" project. The complaint, filed by 42 flat buyers, was regarding several unfulfilled commitments such as constructing a sewage treatment plant, club/auditorium, medical dispensary, swimming pool, gymnasium, open space, and indoor game space. The buyers alleged that despite collecting specified amounts for these facilities, several amenities were either incomplete or not provided.
National Consumer Disputes Redressal Commission
NCDRC Holds Godrej Properties Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, headed by Subhash Chandra as President, held Godrej Properties liable for deficiency in service over refusal to refund the earnest money paid by the complainant, even following the cancellation of the purchase.
National Consumer Disputes Redressal Commission
National Consumer Commission Holds Oriental Insurance Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member), held that the Custom Bonded Warehouse schemes don't require the insured to own the stocked goods to claim the insurance policy and held Oriental Insurance company liable for service deficiency.
National Consumer Disputes Redressal Commission
National Consumer Commission Holds RPS Infrastructure Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member), in a complaint against RPS Infrastructure, held that relying on force majeure conditions is unacceptable unless they are adequately substantiated with specific evidence that directly connects external factors to project delays.
National Consumer Disputes Redressal Commission
Compensation Beyond The Date Of The Offer Of Possession Is Not Justifiable: NCDRC
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra (member) in a case against Shipra Estate, held that compensation for delayed possession is typically granted only until the valid offer of possession. In this context, the claim for compensation beyond the date of the possession offer is deemed unjustifiable.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission, presided by Subhash Chandra, dismissed a revision petition alleging deficiency of service against Oriental Insurance.
National Consumer Disputes Redressal Commission
NCDRC Holds DLF Home Developers Ltd. Liable For Deficiency In Service, Orders A Refund
The National Consumer Disputes Redressal Commission (NCDRC) has ruled in favor of the complainants in a case related to a flat booked in the Hyde Park Estate, New Chandigarh. The judgment, delivered by the Commission, directs the developer to refund an amount exceeding Rs. 1 crore to the complainants.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission, comprising Subhash Chandra(President) and Bharatkumar Pandya (member), in a case relating to Oasis Landmarks, held that in the event of a contract breach, it is reasonable to forfeit only 10% of the fundamental sale price as “earnest money” and not more.
National Consumer Disputes Redressal Commission
The National Consumer Disputes Redressal Commission, consisting of Ram Surat Ram Maurya (President) and Bharatkumar Pandya (member), held that the buyer cannot be made to wait for an infinite period to deliver possession, considering such a delay as deficiency of service.
Central Information Commission, New Delhi
The Central Information Commission, New Delhi bench comprising Shri Heeralal Samariya (Chief Information Commissioner) dismissed a complaint filed by an aggrieved consumer whose requested information was not appropriately furnished by the Department of Consumer Affairs, allegedly. The Central Information Commission noted that the scope of a complaint under Section 18 was limited to the question of whether the denial of information was 'intentional' and did not extend to ordering the public authority to furnish information.
Competition Commission of India
Case Title: Vivek Gupta vs New Okhla Industrial Development Authority
The Competition Commission of India bench comprising Ms Ravneet Kaur (Chairperson), Mr Anil Agrawal (Member) and Ms. Sweta Kakkad (Member) dismissed an Information submitted against New Okhla Industrial Development Authority (Noida) alleging abuse of dominance in the relevant market of sales/auctions or allotting residential plots. The Commission held that the matter seemed to be more of a dispute between the Informant and the Opposite Party, rather than an instance of the abuse of dominant position.
Competition Commission of India
The Competition Commission of India bench comprising Ravneet Kaur (Chairperson), Anil Agrawal (Member), Sweta Kakkad (Member) and Deep Anurag (Member) dismissed a complaint against Talk Charge Technologies Pvt. Ltd. with the allegation of abuse of a dominant position in the relevant market for digital payment platforms in India. The Commission held that within this market, there were several service providers, both domestic and global, indicating a competitive landscape. Further, there was a lack of evidence showing that the Informant was solely dependent on Talk Charge technologies.
High Court of Bombay
The Bombay High Court bench, comprising of Justice Sandeep V. Marne, has held that it is improper for a homebuyer to appeal before the Appellant Tribunal (MahaREAT) claiming that a concession recorded by the Authority (MahaRERA) was erroneous, without first filing an application before MahaRERA to review the order.
Calcutta High Court
Case Title: The Secretary, E & NF Railway Junior Co-operative Credit Society Limited, Eastern Railway vs Sri Jyotish Chandra Sarkar & Anr.
The Calcutta High Court single bench of Justice Prasenjit Biswas held that consumer forum cannot assume jurisdiction when a special statue prescribes for arbitration and designates a forum for adjudication of disputes. It held that a special law takes precedence over a general law.
State Consumer Disputes Redressal Commission Shimla (Himachal Pradesh)
Case Title: Gita Ram Negi vs The Oriental Insurance Company Ltd and others
The State Consumer Disputes Redressal Commission Shimla (Himachal Pradesh) bench comprising Justice Inder Singh Mehta (President) held Oriental Insurance Company Limited liable for deficiency in service for rejecting a claim solely only based on delayed intimation of the damage to the insurance company. The bench set aside the decision of the Shimla District Commission and directed the insurance company to the insurance claim of Rs. 7,90,000 along with Rs. 50,000 for the litigation costs to the Complainant.
State Consumer Disputes Redressal Commission, Uttar Pradesh
The State Consumer Disputes Redressal Commission, Uttar Pradesh held LIC liable for wrongfully repudiating a valid claim based on the reason that the deceased failed to disclose the fact that he used to smoke cigarettes and bidis, at the inception of the policy. The State Commission held that LIC failed to prove the pre-existence of a lung disease. Further, it failed to prove that the deceased himself knew of any such disease at that time.
State Consumer Disputes Redressal Commission, U.T. Chandigarh
The State Consumer Disputes Redressal Commission, U.T. Chandigarh bench comprising Mrs Padma Pandey (Presiding Member) and Preetinder Singh (Member) dismissed an appeal filed by Ford against the Chandigarh District Commission's order which directed it to refund or replace a defective Ford Mustang Car. The defective engine of the car led to a sudden breakdown, causing a traffic jam and injuries to the owner while pushing it. The State Commission upheld that Ford and the Dealer were liable to provide either a refund or replacement, pay Rs. 1,00,000/- as compensation and Rs. 15,000/- for legal costs.
State Consumer Disputes Redressal Commission, Goa
The State Consumer Disputes Redressal Commission, Goa bench comprising Mrs Varsha R. Bale (Officiating President) and Ms. Rachna Anna Maria Gonsalves (Member) allowed an appeal by Lakaki Drycleaners that they were not liable for the Complainant's damaged garments as the Complainant proceeded to pay the bill and collected the garments without raising any objections. The State Commission set aside the order of the District Commission, North Goa due to lack of objection on the Complainant's part and absence of proof.
State Consumer Disputes Redressal Commission, Delhi
The State Consumer Disputes Redressal Commission, Delhi bench comprising Justice Sangita Dhingra Sehgal (President) and Pinki (Member) dismissed an appeal against the National Insurance Company Ltd. The State Commission concluded that the Insurance Company rightly repudiated the insurance claim covering burglary risk by acting upon the surveyor's report as it is. The Appellant failed to provide the requisite claimed documents to the surveyor and thus the basis of valuation could not be formed.
Chandigarh State Consumer Disputes Redressal Commission
The State Consumer Disputes Redressal Commission, U.T. Chandigarh bench comprising Justice Raj Shekhar Attri (President) and Mr Rajesh K. Arya (Member) held Axis Bank liable for deficiency in services in a housing loan case. The Complainant faced delays and hurdles in his loan process, eventually leading to the forfeiture of his earnest money. Despite the bank's assertion of property non-identification, the State Commission found the bank's lack of communication and failure to produce essential documents suspicious. They directed the bank to refund the processing fee and pay Rs. 25,000/- to the Complainant.
Punjab State Consumer Disputes Redressal Commission
The Punjab State Consumer Disputes Redressal Commission adjudicated a dispute concerning the cancellation of the flight run by Jet Airways and booked through Make My Trip after insolvency proceedings had been initiated against Jet Airways under the Insolvency and Bankruptcy Code. The State Commission set aside the order of the District Commission and held that the District Commission failed to take the T&C and Jet Airways' Resolution Plan into consideration. It was held that the decision of the NCLT would be final and binding upon the Complainant.
State Consumer Disputes Redressal Commission, Bihar
The State Consumer Disputes Redressal Commission, Bihar bench comprising Miss Gita Verma (Judicial Member) and Md. Shamim Akhtar (Judicial Member) dismissed an appeal based on the complexity of the matter and the need for determination of factual intricacies. The complaint involved allegations of forgery and a dispute on the existence of the oral agreement between the concerned parties. The Complainant was set at liberty to pursue the matter with a Civil Court of appropriate jurisdiction.
Karnataka State Consumer Disputes Redressal Commission
The Karnataka State Consumer Disputes Redressal Commission bench comprising Mr Ravishankar (Presiding Member) and Smt. Sunita Channabasappa Bagewadi (Member) held Oriental Insurance Company Limited liable for wrongful repudiation of a standard fire claim by citing the Claimant's negligence of lose wiring. The State Commission held that the root cause of the fire accident should not automatically lead to repudiation of the claim if the policy explicitly provided protection from fire accidents.
Delhi State Consumer Disputes Redressal Commission
The State Consumer Disputes Redressal Commission, Delhi bench comprising Justice Sangita Dhingra Sehgal (President), Ms Pinki (Member) and Mr J.P. Agrawal (Member) held Oriental Insurance Company Limited liable for wrongful repudiation of a valid claim for damaged marine cargo of gingers. The Insurance Company was directed to reimburse the amount along with interest. The transit companies involved in the transaction were also held negligent for damaging the cargo in transit and were directed to pay Rs. 2 Lakh compensation.
State Consumer Disputes Redressal Commission, Circuit Bench Bikaner, Rajasthan
The State Consumer Disputes Redressal Commission, Circuit Bench Bikaner, Rajasthan comprising Shri Kedar Lal Gupta (Presiding Member) and Shri Sanjay Tak (Member) dismissed an appeal against LIC, filed by a policyholder who failed to disclose his pre-existing heart ailments. The State Commission held that the policyholder was not entitled to the claim as such non-disclosure resulted in the violation of the policy's terms and conditions.
State Consumer Disputes Redressal Commission, U.T. Chandigarh
The State Consumer Disputes Redressal Commission, U.T. Chandigarh bench comprising Mrs Padma Pandey (Presiding Member) and Preetinder Singh (Member) held Reliance General Insurance Company liable for deficiency in services. The Insurance Company failed to honour the valid claims of the Indian travellers who received 4 bags from their luggage after a delay of more than 12 hours in Bhutan.
State Consumer Disputes Redressal Commission, Chandigarh
The State Consumer Disputes Redressal Commission, Chandigarh bench comprising Justice Raj Shekhar Attri (President) and Mr Rajesh K. Arya (Member) held Amazon and its listed seller, V.K. Knitting Industries liable for unfair and restrictive trade practices for selling socks under the name of 'Marc Jacobs', which in reality had the branding of 'MARC'. Amazon continued to list it under Marc Jacobs' brand name for 4 years and the seller failed to cease the sale.
State Consumer Disputes Redressal Commission, Madhya Pradesh
The State Consumer Disputes Redressal Commission, Madhya Pradesh bench comprising Shri A.K. Tiwari (Presiding Member) and Dr Shrikant Pandey (Member) dismissed an appeal filed against National Insurance Company Limited by the owner of 20 insured buffaloes. The Owner failed to arrange for the post-mortem of the deceased buffaloes and instead got a 'Panchnama' (record of evidence by 5 people) signed by the co-villagers. The Panchnama was held to be insufficient to prove the claim.
State Consumer Disputes Redressal Commission, Thiruvananthapuram, Kerala
The State Consumer Disputes Redressal Commission, Thiruvananthapuram, Kerala bench comprising Mr Ajith Kumar (Presiding Member) and Sri Radhakrishnan K.R. (Member) held the Kerala Chamber of Commerce and Industry (KCCI) liable for deficiency in service for unilaterally cancelling the buyer agreement of the Complainant and for ignoring his legitimate requests. It was held liable to refund the balance amount and pay Rs. 1 Lakh as compensation.
State Consumer Disputes Redressal Commission, U.T. Chandigarh
The State Consumer Disputes Redressal Commission, U.T. Chandigarh bench comprising Preetinder Singh (Member) held Flipkart, Oneplus, Oneplus's Service Centre and its seller liable for selling a defective Oneplus mobile handset which was activated way before its purchase date. The State Commission also held Flipkart liable for issuing separate bills on the pretext of double charging for the handling fee, which amounted to 'dark patterns' as per the Central Consumer Protection Authority's notification.
Delhi State Consumer Disputes Redressal Commission
The Delhi State Consumer Disputes Redressal Commission headed by Justice Sangita Dhingra Sehgal (President), Pinki (Member) and J.P. Agrawal (Member) has found Sir Ganga Ram Hospital and its medical practitioners guilty of medical negligence in the treatment of a patient, ultimately leading to her demise. The commission ordered hospital and doctors to pay Rs. 5,10,000 as compensation. This amount includes Rs. 1,97,900, representing the charges for the surgical procedure performed. And 15000 for litigation charges.
State Consumer Disputes Redressal Commission, West Bengal (Siliguri Circuit Bench)
The State Consumer Disputes Redressal Commission, West Bengal (Siliguri Circuit Bench) comprising Mr Kundan Kumar Kumai (President) and Mr Swapan Kumar Das (Member) remanded a matter back to the District Commission related to a discrepancy in billing amount issued by the West Bengal State Electricity Distribution Co. Ltd. The State Commission held that the District Commission erroneously dismissed the complaint on the basis that it was not empowered to adjudicate on the issue. Rather, consumers can adjudicate on all types of complaints and the Consumer Protection Act complements other remedies and is not in derogation of other laws.
State Consumer Disputes Redressal Commission, Madhya Pradesh
The State Consumer Disputes Redressal Commission, Madhya Pradesh bench comprising Shri A.K. Tiwari (President) and Dr. Shrikant Pandey (Member) allowed an appeal filed by Western Central Railway against the order of the District Commission, Katni, Madhya Pradesh. The matter pertained to an alleged snatching of the Complainant's gold chain from outside of the train window while sleeping in the middle birth of a reserved compartment. The State Commission observed that it was untenable to hold that such theft could happen from the middle birth as it is not exposed to the train window. The Complainant also failed to substantiate the claimed value of the gold chain with sufficient proof and the claim regarding the absence of security.
State Consumer Disputes Redressal Commission, Punjab
The State Consumer Disputes Redressal Commission, Punjab bench comprising Justice Raj Shekhar Attri (President) and Mr Rajesh K. Arya (Member) held Drinkery 51, Chandigarh liable for unfair trade practice for charging more than the MRP mentioned on two Kinley Water Bottles. The bench held that the right to clean and safe water is a basic human right and the act of Drinkery 51 violated the Legal Metrology (Packaged Commodities) Rules, 2011.
State Consumer Disputes Redressal Commission, Telangana
The State Consumer Disputes Redressal Commission, Telangana bench comprising Shri V.V. Seshubabu (Member) and Smt. R.S. Rajeshree (Member) held HDFC Bank Ltd. and HDFC Life Insurance Co. Ltd. liable for deficiency in service and unfair trade practices for issuing insurance policies and deducting premiums without the Complainant's consent. The bench observed that there were several discrepancies in the policy forms such as overwriting of dates, which raised serious doubts regarding the credibility of these entities.
Haryana State Consumer Disputes Redressal Commission
The State Consumer Disputes Redressal Commission, Haryana bench comprising Mr Naresh Katyal (Presiding Member) held National Insurance Company Ltd. Liable for failure to disburse insurance amount based on late intimation and commercial nature of the Claimant's business. The State Commission perused the evidence and found that the Insurance Company's surveyor assessed the damage and accepted liability.
West Bengal State Consumer Disputes Redressal Commission
The State Consumer Disputes Redressal Commission, West Bengal bench comprising Justice Manojit Mandal (President) held Green Tech IT City Private Limited liable for failure to deliver the promised residential unit within the time frame. The State Commission held that the buyer cannot be obligated to wait any longer in light of the fact that the Builder failed to complete the construction within the agreed-upon timeframe, despite legal notices.
State Consumer Disputes Redressal Commission, Goa
The State Consumer Disputes Redressal Commission, Goa bench comprising Mrs Varsha Bale (Officiating President) and Ms Rachna Anna Maria Gonsalves (Member) dismissed a complaint against National Insurance Company Limited. The State Commission refuted the Appellant's contention and held that the Insurance Company was not under any obligation to continue the insurance policy with the same terms after the natural expiry of the old policy held by the Appellant for 10 years.
State Consumer Disputes Redressal Commission, Chhattisgarh
The State Consumer Disputes Redressal Commission, Chhattisgarh bench comprising Justice Gautam Chourdiya (President) and Pramod Kumar Varma (Member) dismissed an appeal filed by Life Insurance Corporation (LIC) which repudiated the Complainant's claim based on failure to disclose a pre-existing illness. The State Commission found that while the Complainant had a previous medical history, LIC failed to specify which question in the insurance proposal was answered falsely, as the proposal was made 22 years after the mentioned treatments.
State Consumer Disputes Redressal Commission, Chhattisgarh
The Additional bench, of the District Consumer Disputes Redressal Commission, U.T. Chandigarh, comprising Mrs Padma Pandey (Presiding Member) and Preetinder Singh (Member) held Yes Bank Limited liable for deficiency in service for failure to deliver the original copy of the dishonoured cheque to the Complainant. Even though the courier company lost the cheque, the State Commission held that it was the Bank's responsibility to deliver it safely.
Bihar State Consumer Disputes Redressal Commission
The State Consumer Disputes Redressal Commission, Bihar bench comprising Justice Sanjay Kumar (President), Shamim Akhtar (Member) and Ram Prawesh Das (Member) upheld an order pronounced by the District Commission, Vaishali against TATAAIG Life Insurance Company. The Insurance Company was held liable for wrongfully repudiating a valid claim of the Complainant based on non-disclosure of chronic disease in the proposal form. The State Commission reiterated that unless the undisclosed preexisting disease directly contributed to or caused death, it wouldn't disqualify the claimant from receiving benefits.
Gujarat State Consumer Disputes Redressal Commission
The Gujarat State Consumer Disputes Redressal Commission bench comprising R. N. Mehta (Presiding Member) and P. R. Shah (Member) held the National Insurance Company Limited liable for deficiency in services for false repudiation of medical treatment claim. While uploading the decision of the District Consumer Dispute Redressal Commission, Navsari (Gujarat), it directed the insurance company to pay Rs. 28,196 for the medical claim to the Complainant.
Bihar State Consumer Disputes Redressal Commission
Case Title: Saroj Kumar Suman vs National Insurance Co. Ltd. and Anr.
The State Consumer Disputes Redressal Commission, Bihar bench comprising Justice Sanjay Kumar (President) and Mr Shamim Akhtar (Judicial Member) dismissed an appeal filed by the Complainant who claimed to be a valid beneficiary of an insurance policy for a motorcycle purchased by the original owner before the transfer. The State Commission observed that even though the motorcycle's ownership was transferred, the Complainant failed to update his name on the insurance certificate which led to a lack of privity between him and the Insurance Company.
Aurangabad (Maharashtra) State Consumer Disputes Redressal Commission
The State Consumer Disputes Redressal Commission, Aurangabad (Maharashtra) bench comprising Dr Nisha A. Chavhan (Member) and Nagesh C. Kumber (Member) held Universal Sompo General Insurance Company liable for wrongfully repudiating the claim for 'Gopinath Mundhe Farmers Insurance Scheme' held by a deceased daily wage worker. The State Commission held that once accidental death was proven, insurance companies couldn't reject the claim based on the deceased's perceived unnecessary risk-taking.
Telangana State Consumer Disputes Redressal Commission
The Telangana State Consumer Disputes Redressal Commission bench comprising V.V.Seshubabu (Member) and R.S. Rajeshree (Member) held Poulomi Hospitals (Secunderabad) liable of unfair trade practices for removal of Complainant's kidney without his knowledge or consent. While noting the criminal nature of the act committed by the hospital, the bench directed the hospital to pay a compensation of Rs 30 Lakhs and litigation costs of Rs 25,000 to the Complainant.
State Consumer Disputes Redressal Commission, Nagpur Circuit Bench, Maharashtra
The State Consumer Disputes Redressal Commission, Nagpur Circuit Bench, Maharashtra dismissed a complaint against Jupiter Hospital and its chief oncologist regarding failure to perform a whole-body PET scan timely which eventually led to the demise of the cancer patient. The State Commission observed that the Doctor carried out all necessary investigations in a prompt manner. Further, the PET Scan was optional and the patient came to the Hospital at a late stage when she was suffering from Stage II B of Cancer.
State Consumer Disputes Redressal Commission, Circuit Bench Udaipur (Rajasthan)
The State Consumer Disputes Redressal Commission, Circuit Bench Udaipur (Rajasthan) bench comprising Shri Surendra Kumar Jain (President) and Shri Liyakat Ali (Member) dismissed an appeal filed by a Customer of the State Bank of India (SBI) who alleged liability on part of the SBI for failure to resolve his complaint related to an unauthorized ATM Card transaction. The State Commission found no deficiency on the SBI's part because it conducted a proper inquiry after the alleged unauthorized ATM card transaction and found that the transaction could not have occurred without sharing confidential ATM Card details.
State Consumer Disputes Redressal Commission, Delhi
The State Consumer Disputes Redressal Commission, Delhi bench comprising Justice Sangita Dhingra Sehgal (President), Ms Pinki (Judicial Member) and Mr J.P. Agrawal (General Member) dismissed a complaint against M/s Angel Broking Limited and gave the option to the Complainant to approach the appreciate civil court. The State Commission observed that the complaint involved complex questions of law and fact, which are better suited for resolution in regular courts rather than consumer forums.
Delhi State Consumer Disputes Redressal Commission
The Delhi State Consumer Disputes Redressal Commission bench comprising Rajan Sharma (Judicial Member) and Bimla Kumari (Female) held Emirates Airlines liable for deficiency in service for ignoring the request to provide water to the Complainant's son and subsequently behaving rudely while dismissing the request at 2 occasions. The bench directed it to pay Rs. 1.5 Lakhs (Compensation and Litigation Costs) to the Complainant.
State Consumer Commission, Uttar Pradesh
The State Consumer Disputes Redressal Commission, Uttar Pradesh, led by Hon'ble Mr. Justice Ashok Kumar, has ruled in favor of homebuyer against Sahara Prime City Ltd. The case sheds light on the challenges faced by the complainants who, despite substantial payments, were denied possession of their allotted unit. This decision emphasizes the imperative for accountability in real estate transactions and sets a significant precedent for consumer protection in the industry.
State Consumer Commission, Uttar Pradesh
State Consumer Commission, UP presided over by Mr. Justice Ashok Kumar, the Chairman, declared a verdict in favor of the appellant, Ketan Kumar Singh, in a dispute against S.M. College of Veterinary Sciences and Animal Research. The appeal was filed against the order of the District Consumer Protection Commission, Mathura. The appellant sought relief under the Consumer Protection Act, presenting his case against the college's refusal to refund his fees.
State Consumer Commission, Uttar Pradesh
The State Consumer Dispute Redressal Commission, Uttar Pradesh, presided by Justice Ashok Kumar (President) held Air India liable for deficiency in services and directed to pay compensation and refund for the tickets.
Punjab State Consumer Disputes Redressal Commission
Trade In Old Vehicle, Car Seller A Consumer: Punjab State Commission
The Punjab State Consumer Disputes Redressal Commission, led by H.P.S. Mahal (Judicial Member) and Kiran Sibal (Member), overturned the decision of the District Commission. They sided with an appeal against Hyundai Motors and a connected seller regarding deficiency in service.
Himachal Pradesh State Consumer Disputes Redressal Commission
H.P. State Commission Allows SBI Appeal Against Customer's Plea Of Unauthorised Withdrawal From ATM
The Himachal Pradesh State Consumer Disputes Redressal Commission bench led by Justice Inder Singh Mehta (President) allowed an appeal by the State Bank of India against the Complainant who alleged unauthorized withdrawals of Rs. 4 Lakhs from his savings bank account. The State Commission held that since the ATM Card remained in the Complainant's custody, it was his responsibility to use it cautiously and not share the secret PIN with anyone else.
Himachal Pradesh State Consumer Disputes Redressal Commission
The State Consumer Disputes Redressal Commission, Himachal Pradesh bench comprising Justice Inder Singh Mehta (President) and Mr R.K. Verma (Member) held Simla Autozone, Parel, a dealer of Ashok Leyland Company, individually liable for failure to return/refund the down payment to the Complainant whose tipper exhibited several defects within the warranty period. The State Commission held that the relationship between Ashok Leyland and the Dealer was on a principal-to-principal basis, with the Dealer responsible for the down payment and possession of the Tipper.
State Consumer Disputes Redressal Commission, Uttar Pradesh
Case Title: Rachit Srivastava vs Grand Venice Mall and Others
The State Consumer Disputes Redressal Commission, Uttar Pradesh bench comprising Mr Justice Ashok Kumar (President) dismissed an appeal filed by the Complainant against Grand Venice Mall, Greater Noida and a rock-climbing company operating within its premises. The State Commission held that the Complainant failed to prove the alleged ankle injury, communication with Game Operators and other allegations made against the mall and the Game Operators.
Consumer Disputes Redressal Commission at Ernakulam
Food Poisoning: Kerala Consumer Forum Directs Bakery To Pay Rs.50,000 Compensation To Family
Case title: Santhosh Mathew v K N Bhaskaran
The Consumer Disputes Redressal Commission at Ernakulam recently ordered a Bakery to pay compensation of 50,000 rupees to a family affected by food poisoning on consumption of its food articles. The Bench comprising President D B Binu and Members Ramachandran V and Sreevidhia T N also commended the efforts taken by the family in taking action against the bakery.
District Consumer Disputes Redressal Commission-VI, New Delhi
Case Title: Sandeep Kumar Mishra vs Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) and Anr.
The District Consumer Disputes Redressal Commission-VI, New Delhi bench comprising Poonam Chaudhry (President), Bariq Ahmad (Member) and Shekhar Chand (Member) held IRCTC and Northeastern Railway liable for deficiency in services for failure to refund the ticket when the passengers remained in the waiting list on the day of the journey. The bench directed them to refund the ticket price and pay Rs. 25,000/- to the Complainant for litigation cost.
District Consumer Disputes Redressal Commission, Gurdaspur (Punjab)
The District Consumer Disputes Redressal Commission, Gurdaspur (Punjab) bench comprising of Lalit Mohan Dogra (President) and Bhagwan Singh Matharu (Member) held Cholamandalam General Insurance Company liable of deficiency in services for falsely repudiating the claim citing non-supply for the documents by the Complainant. The bench directed it to pay Rs. 85,800 to the Complainant and expressed concerns over the repudiation of valid claims in an overly technical manner.
District Consumer Disputes Redressal Commission-I (Chandigarh)
The District Consumer Disputes Redressal Commission-I (Chandigarh) bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar (Member) and Suresh Kumar Sardana (Member) held PNB Housing Finance Ltd. liable for imposing prepayment charges on the loan and delay in delivery of loan cheque. The bench directed it to refund the deducted amount and pay Rs. 10,000/- compensation and Rs. 8,000/- litigation costs.
District Consumer Disputes Redressal Commission, Gurdaspur (Punjab)
The District Consumer Disputes Redressal Commission, Gurdaspur (Punjab) bench comprising of Lalit Mohan Dogra (President) and Bhagwan Singh Matharu (Member) held HDFC Bank liable for deficiency in service for closing the Complainant's bank account based on non-submission of Aadhar Card. Considering the mandatory requirement of compliance with KYC norms per circular and the absence of proper intimation to the complainant, the bench directed it to reactivate the account and pay Rs. 5,000 compensation and Rs. 3,000/- litigation costs to the Complainant.
District Consumer Disputes Redressal Commission, Kapurthala (Punjab)
The District Consumer Disputes Redressal Commission, Kapurthala (Punjab) bench comprising Dr Harveen Bhardwaj (President), Rajita Sareen (Member) and S. Kanwar Jaswant Singh (Member) held Punjab State Power Corporation and Sub-Divisional Officer, (Ucha Sub-division) liable for deficiency in services for false disconnection of meter electricity connection. The bench directed it to pay Rs. 25,000/- as compensation and Rs. 5,000/- for litigation cost.
District Consumer Disputes Redressal Commission, Jind (Haryana)
The District Consumer Disputes Redressal Commission, Jind (Haryana) bench comprising of A.K. Sardana (President) and Neeru Agarwal (Member) held the Life Insurance Corporation (LIC) liable for deficiency in service for false repudiation of the claim filed by the Complainant stating that benefits of the policy were fixed and not dependent on the actual expenses incurred during the treatment. Further, LIC failed to disburse the expenses incurred by the Complainant towards his surgery stating it was not a “Major Surgery”. The bench directed it to reimburse the claim and pay a compensation of Rs. 20,000/- to the Complainant, along with Rs. 10,000/- litigation expenses.
District Consumer Disputes Redressal Commission, Jind (“Haryana)
The District Consumer Disputes Redressal Commission, Jind (“Haryana) bench comprising A.K. Sardana (President), Neeru Agarwal (Member) and GD Goyal (Member) held Bajaj Allianz General Insurance Company liable for deficiency in services for failure to pay the loss of crop incurred by the Complainant which was insured by him under Pradhan Mantri Fasal Bima Yojna. The bench directed it to disburse Rs. 74,686/-, pay Rs. 10,000/- compensation for mental agony and Rs. 10,000/- for litigation expenses to the Complainant.
District Consumer Disputes Redressal Commission, Cuttack (Odisha)
The District Consumer Disputes Redressal Commission, Cuttack (Odisha) bench comprising Debasish Nayak (President) and Sibananda Mohanty (Member) held LIC, India liable for deficiency in services for failure to pay maturity amount and periodic payments of the insurance policies to the Complainant. Along with the timely disbursal of the insurance amount, the bench directed it to pay Rs. 50,000, as compensation, to the Complainant.
District Consumer Disputes Redressal Commission, Sangrur (Punjab)
The District Consumer Disputes Redressal Commission, Sangrur (Punjab) bench comprising of Jot Naranjan Singh Gill (President) and Sarita Garg (Member) held State Bank of India liable for deficiency in services and unfair trade practices for not crediting the pension in the Complainant's account for seven years. The bench directed it to pay Rs. 15,000/- as compensation and Rs. 10,000/- for legal costs to the Complainant.
District Consumer Disputes Redressal Commission-I, Chandigarh
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Singh (Member) held Star Union Dai-ichi Life Insurance Company Limited liable for deficiency in services for failure to pay minimum surrender value of the Insurance Company. The bench directed it to pay the surrender value, compensation and litigation costs to the Complainant.
District Consumer Disputes Redressal Commission, Karur (Tamil Nadu)
Misplaced Courier In Transit, Karur District Commission Directs DTDC To Pay Rs. 2 Lakhs Compensation
The District Consumer Disputes Redressal Commission, Karur (Tamil Nadu) bench comprising Thiru. N Pari (“President) and Thiru A.S. Rathinasamy (Member) held DTDC Express Courier Service liable for deficiency in services for misplacing the Complainant's courier set to be delivered in Singapore. Further, it also failed to adequately resolve the Complainant's concerns, despite several attempts at communication. The bench directed it to pay Rs. 2 Lakhs compensation and Rs. 10,000/- legal costs to the Complainant.
District Consumer Disputes Redressal Commission, Mysore (Karnataka)
The District Consumer Disputes Redressal Commission, Mysore (Karnataka) bench comprising of A.K. Naveen (President), M.K. Lalitha (Member) and Maruthi Vaddar (Member) held Sharp Watch Investigation & Security (SWISS) liable for deficiency in services for failure to pay Rs. 6,41,439 as salary to the Complainant who was employed as a counsellor at the observation centre. It continued to deduct a certain part of the Complainant's salary without any justified reason. The bench directed it to pay Rs. 6.4 Lacs to the Complainant along with Rs. 50,000/- compensation and Rs. 5,000/- litigation costs.
District Consumer Disputes Redressal Commission-I (North District), Delhi
Failure To Repair Manufacturing Defects; North Delhi District Commission Directs HP To Pay Rs 60.4k
The District Consumer Disputes Redressal Commission-I (North District), Delhi bench comprising of Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held HP liable of deficiency in services for not rectifying the manufacturing defects of the laptop sold to the Complainant. The bench directed it to pay Rs 60,490 to the Complainant.
District Consumer Disputes Redressal Forum, Kannur (Kerala)
The District Consumer Disputes Redressal Forum, Kannur (Kerala) held Syska LED Lights Private Limited (“Syska”) liable for deficiency in services for failure to repair the power bank purchased by the Complainant which was under warranty. The bench directed Syska to refund the purchase amount and pay Rs. 10,000/- as compensation to the Complainant.
District Consumer Disputes Redressal Commission, Cuttack (Odisha)
The District Consumer Disputes Redressal Commission, Cuttack (Odisha) bench comprising Sri Debasish Nayak (President) and Sri Sibananda Mohanty (Member) held UPSC Pathshala (Coaching Institute) liable for failure to refund the appropriate coarse fee as per its T&C after the Complainant faced several issues with its website and outdated teaching methodologies. Out of Rs. 40,000/-, the District Commission directed the Institute to refund Rs. 35,324/-, pay Rs. 50,000/- for mental agony and harassment, along with Rs. 10,000/- for the cost of litigation.
Ernakulum District Consumer Disputes Redressal Commission
The Ernakulum District Consumer Disputes Redressal Commission bench, consisting of Mr. D.B. Binu (President) along with Mr. V. Ramachandran, and Mrs. Sreevidhia T.N. as members, allowed a consumer complainant against the Proprietor, M/s JC Machinery. The complaint alleged that the complainant, a small-scale packaging industry owner, had purchased a "sheet separator machine" with specific features from the opposite party. However, upon delivery, the machine was found to be defective and lacked the promised specifications, suffering a breakdown. While holding J C Machinery liable for deficiency in service and unfair trade practices, the Consumer Commission directed the owner of J C Machinery to refund the broken machine's price along with other charges and compensation. While deciding the complaint, the bench also made an observation with respect to the 2019 Act, noting that the 2019 Consumer Protection Act adopts a more consumer-friendly approach. It emphasizes transparency and a shift from the traditional concept of "buyer beware" to "seller beware" for enhanced consumer protection.
District Consumer Disputes Redressal Commission Kozhikode (Kerala)
The District Consumer Disputes Redressal Commission Kozhikode (Kerala) bench comprising of P.C Paulachen (President), V Balakrishnan (Member) and Priya S (Member) held HP India liable for deficiency in service for selling a laptop which started experiencing multiple issues within a few days of its purchase. HP India further failed to sufficiently resolve the Complainant's continued concerns. The bench directed HP India to pay Rs. 25,000/- as compensation to the Complainant.
District Consumer Disputes Redressal Commission, Kangra
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala (Himachal Pradesh) bench comprising of Hemanshu Mishra (President), Arti Sood and Narayan Thakur (Members) held Mahindra Tractors dealer liable of deficiency in service for delay in delivery of high security registration plate/number plate and registration certificate to the Complainant. The bench directed it to pay Rs. 20,000/- to the Complainant.
District Consumer Disputes Redressal Commission Ambala (Haryana)
The District Consumer Disputes Redressal Commission Ambala (Haryana) bench comprising Neena Sandhu (President), Ruby Sharma (Member) and Vinod Kumar Sharma (Member) held State Bank of India for unauthorized deductions from the Complainant's Fastag account issued by the bank. The bench noted that the amount was deducted from the Complainant's account at a time when his car did not even cross the Toll Plaza. Consequently, SBI was directed to refund the amount and pay compensation to the Complainant.
District Consumer Disputes Redressal Commission-II South Delhi
The District Consumer Disputes Redressal Commission-II South Delhi bench comprising Monika A Srivastava (President), Kiran Kaushal (Member) and U.K. Tyagi (Member) held CarDekho.com liable for deficiency in service and unfair trade practices for not refunding the booking amount to the Complainant after it declined to deliver the purchased car to the Complainant. The District Commission directed CarDekho to pay Rs. 20,000/- to the Complainant as compensation.
District Consumer Dispute Redressal Commission (Central Delhi)
The District Consumer Dispute Redressal Commission (Central Delhi) bench comprising Inder Jeet Singh (President) and Shahina (Female Member) held the Delhi Dental & Medical Centre liable for deficiency of service for providing dentures with excessive height and not according to physical features of the Complainant. The District Commission directed it to refund the amount and pay compensation to the Complainant.
District Consumer Disputes Redressal Commission, Rewari (Haryana)
The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Shri Sanjay Kumar Khanduja (President) and Shri Rajender Parshad (Member) held United India Insurance Company liable for wrongfully repudiating a valid insurance claim based on alleged non-cooperation by the family members of the deceased. The District Commission dismissed the Insurance Company's contention and held that the responsibility to honour the T&C of the policy fell on the Insurance Company.
District Consumer Disputes Redressal Commission, Moga (Punjab)
The District Consumer Disputes Redressal Commission, Moga (Punjab) bench comprising Smt. Priti Malhotra (President) and Shri Mohinder Singh Brar (Member) held TATA AIG General Insurance liable for repudiating a valid insurance claim filed by the nominee of the deceased insured person. The District Commission rejected the claim of the insurance company that the deceased account holder did not make POS e-commerce transactions within the stipulated period, based on evidence explicitly showing an e-commerce transaction made from the account.
District Consumer Disputes Redressal Commission-I, North Delhi (Delhi)
The District Consumer Disputes Redressal Commission-I, North Delhi (Delhi) bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Indian Bank liable for failure to refund Rs. 10 Lakhs transaction amount which was lost in an unauthorized manner. Due to JIO's deficient service, the Complainant's mobile number was issued to another sim card, paving the way for 2 unauthorized transactions.
District Consumer Disputes Redressal Commission, Rewari (Haryana)
Rewari District Commission Holds Gas Agency And ICICI Lombard House Liable For Indane Cylinder Blast
The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Shri Sanjay Kumar Khanduja (President) and Shri Rajender Parshad (Member) ordered Rewari Gas Service Agency and M/s ICICI Lombard House to compensate the Complainant who encountered a cylinder blast incident, leading to a severe damage of his house. The District Commission noted that as per the agreement between Rewari Gas Service Agency and the manufacturer, IOCL LPG, the Gas Agency was responsible for bearing expenses related to transportation, and storage, and indemnifying IOCL against any loss or damage arising from the storage, handling, or transportation of gas cylinders.
District Consumer Disputes Redressal Commission, Cuttack (Odisha)
The District Consumer Disputes Redressal Commission, Cuttack (Odisha) bench comprising Sri Debashish Nayak (President) and Sri Sibananda Mohanty (Member) held the Post Office, Madhupatna S.O., liable for deficiency in service. The Post Office's Bank wrongfully deducted a certain percentage of promised interest from a senior citizen's account based on the absence of her PAN number during the opening of the account. The District Commission held that it failed to provide any documentary evidence to prove its contentions.
District Consumer Disputes Redressal Commission, Cuttack (Odisha)
The District Consumer Disputes Redressal Commission, Cuttack (Odisha) bench comprising Sri Debasish Nayak (President) and Sri Sibananda Mohanty (Member) held Flipkart Internet Private Limited liable for deficiency in service. Flipkart failed to resolve the Complainant's concerns, who received a defective Cadbury's Bourn Vita Chocolate Health Drink Pouch, of a different size. The District Commission dismissed Flipkart's argument that it is a mere online platform facilitator by highlighting that the Consumer Protection Act, 2019 outlines the duties of e-commerce platforms, emphasizing the need for genuine transactions and product supervision.
District Consumer Disputes Redressal Commission, Panipat (Haryana)
The District Consumer Disputes Redressal Commission, Panipat (Haryana) bench comprising Dr. R. K. Dogra (President) and Dr. Rekha Chaudhary (Member) held Nykaa and Delhivery Courier liable for deficiency in services for delivering beauty products worth Rs. 17,541/- in damaged condition when they were left outside the Complainant's house. The bench directed them to refund the purchase amount, pay Rs. 5k compensation and Rs. 5.5.k litigation costs to the Complainant.
District Consumer Disputes Redressal Commission-II, Chandigarh
Case Title: Kasim vs Yatra Online Private Limited
The District Consumer Disputes Redressal Commission-II, Chandigarh bench comprising of Amrinder Singh Sidhu (President) and Mr B.M. Sharma (Member) held Yatra Online Pvt. Ltd. liable of deficiency in service and unfair trade practices for failing to inform the Complainant about the requirement of transit visa for the connecting flight and for failure to provide a direct layover-free flight, in line with the Complainant's requirements. The bench directed Yatra Online to pay Rs. 56,504/- to the Complainant.
District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh)
Case Title: Narendra Prem Chand Rana and another vs The Branch Manager, State SBI of India
The District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh) bench comprising Mr Hemanshu Mishra (President), Ms Arti Sood (Member) and Mr Narayan Thakur (Member) held State Bank of India liable for wrongfully penalizing its borrowers for failure to timely furnish the completion certificate of the house, for which they applied for a home loan under the SBI Realty Home Loan Scheme. The District Commission held that SBI demanded the certificate after six years and didn't issue a prior notification to the Complainants for the same.
Ernakulam District Consumer Disputes Redressal Commission
Ernakulam District Commission Holds Toshiba India Pvt Ltd. Liable For Deficiency In Service
The Ernakulam District Consumer Disputes Redressal Commission, Kerala, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held Toshiba India and the carrier liable for deficiency in service over substandard product and concealment of relevant information during the purchase by the complainant.
Bangalore I Additional District Consumer Disputes Redressal Commission
The Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M (Member) held John Elevators Private Limited liable of deficiency in service for delay in installation of the lift. The bench directed it to complete the lift work within two months and pay a compensation of Rs. 1,05,000/- to the Complainant.
District Consumer Disputes Redressal Commission, Karnal (Haryana)
The District Consumer Disputes Redressal Commission, Karnal (Haryana) bench comprising Shri Jaswant Singh (President), Shri Vineet Kaushik (Member) and Dr Suman Singh (Member) held New India Assurance Company Limited liable for deficiency in service for wrongfully repudiating based on commercial usage of the vehicle. The District Commission noted that the Insurance Company failed to substantiate its claims with proof. Therefore, it allowed the complaint and ordered it to pay Rs. 1.48 lakhs to the Complainant, along with Rs. 25k compensation and Rs. 11k litigation costs.
District Consumer Disputes Redressal Commission, Palakkad (Kerala)
The District Consumer Disputes Redressal Commission, Palakkad (Kerala) bench, composed of Mr Vinay Menon (President), Mrs Vidya A (Member), and Mr Krishnankutty N.K. (Member), directed the complainant to compensate the doctor for filing a malicious complaint alleging a breach of doctor-patient confidentiality. The complainant accused the doctor of intentionally providing a medical certificate to her husband, detailing her depressive disorder. The District Commission dismissed the complaint against the doctor due to a lack of evidence demonstrating the doctor's knowledge and intention to cause potential harm to the complainant.
District Consumer Disputes Redressal Commission-II, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission-II, Hyderabad (Telangana) bench comprising Sri Vakkanti Narasimha Rao (President), Sri P.V.T.R. Jawahar Babu (Member) and Smt. D. Sreedevi (Member) held Life Insurance Corporation (LIC) of India liable for wrongfully repudiating the insurance claim filed by the deceased's wife, despite submission of all required documents. The District Commission rejected LIC's argument that the patient suppressed the information regarding a pre-existing disease and concluded that there was no nexus between the alleged disease and the patient's death. LIC was directed to disburse Rs. 20 lakhs, and pay Rs. 25k compensation for mental agony and Rs. 5,000 for litigation costs.
District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan)
Non-Disbursal Of Policy Amount, Jodhpur District Commission Holds United India Insurance Co. Liable
The District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan) bench comprising Dr. Shyan Sundar Lata (President) and Smt. Afsana Khan (Member) directed United India Insurance Co. to disburse 75% of the Insured Declared Value (IDV) to the Complainant whose insured car was stolen when left unattended during the Covid-19 pandemic. The District Commission noted that the Complainant's actions violated the insurance policy, however, the circumstances were so that the case deserved a successful claim on a non-standard basis.
District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan)
The District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan) bench comprising Dr Shyam Sundar (President) and Afsana Khan (Member) held Foresta Café, Jodhpur liable for failure to provide regular drinking water to customers, indirectly compelling them to buy bottled water for which they charge more than the bottle's M.R.P. The café was directed to pay Rs. 20,000/- compensation and Rs. 2,500 legal costs to the Complainant.
District Consumer Disputes Redressal Commission, Udaipur (Rajasthan)
The District Consumer Disputes Redressal Commission, Udaipur (Rajasthan) bench comprising Shri Prakash Chandra Pagaria (President) and Shri Jai Dixit (Member) directed Amazon to refund the purchase price of the shoes returned by the Complainant. The District Commission held that Amazon did not make an effort to clarify its contention regarding the return of the wrong product by the Complainant and its failure to refund any amount constituted a deficiency in service. The shoe manufacturer was not held liable for the same.
District Consumer Disputes Redressal Commission-III, West Delhi
The District Consumer Disputes Redressal Commission-III, West Delhi bench comprising Ms Sonica Mehrotra (President), Ms Richa Jindal (Member) and Mr Anil Kumar Koushal (Member) held Rao IIT Academy liable for refunding the fee to the Complainant, whose daughter did not attend one single class due to the Complainant's transfer. The District Commission noted that despite having no express agreement between the coaching institute and the Complainant, the coaching institute was liable to refund the fee.
District Consumer Disputes Redressal Commission-II, Jaipur (Rajasthan)
The District Consumer Disputes Redressal Commission-II, Jaipur (Rajasthan) bench comprising Shri Gyarsi Lal Meena (President) and Smt. Hemlata Agrawal (Member) held Reliance Retail Limited and its dealer, Ranger Firms Limited liable for deficiency in service and unfair trade practice for charging Rs. 15 in excess of the products' value after applying the discount. They were directed to refund Rs. 15/-, pay Rs. 10,000 compensation and Rs. 5,000 litigation costs to the Complainant.
District Consumer Disputes Redressal Commission-III, West Delhi
The District Consumer Disputes Redressal Commission-III, West Delhi bench comprising Ms Sonica Mehrotra (President), Ms Richa Jindal (Member) and Mr Anil Kumar Koushal (Member) held Bank of India, Kirti Nagar branch liable for failure to exercise due diligence under RBI'S Cheque Truncating System (CTS) Scheme and Negotiable Instruments Act, 1881. The bank's negligence led to the issuance of the chequebook to an unauthorized person, who later transferred 2 cheques, thereby causing loss to the original account owner.
District Consumer Disputes Redressal Commission-II, West Delhi
The District Consumer Disputes Redressal Commission-II, West Delhi bench comprising Ms Sonica Mehrotra (President), Ms Richa Jindal (Member) and Mr Anil Kumar Koushal (Member) held National Insurance Company Ltd. liable for arbitrary repudiation of a valid insurance claim filed by the Complainant who was hospitalized to Maharaja Agrasen Hospital, Punjabi Bagh. By giving weight to the treating doctor's certificate justifying the admission and continued follow-up, the District Commission highlighted the Insurance Company's responsibility to indemnify the insured against medical risks through the collection of premiums.
District Consumer Disputes Redressal Commission-II, Visakhapatnam (Andhra Pradesh)
The District Consumer Disputes Redressal Commission-II, Visakhapatnam (Andhra Pradesh) bench comprising Smt. G. Venkateswari (President), Smt. P. Vijaya Durga (Member) and Sri Karaka Ramana Babu (Member) held Union Bank of India liable for deficiency in service for its failure to investigate a couple of unauthorized transactions made from the Complainant's account. The District Commission emphasized the responsibility of the bank to promptly address customer complaints and conduct investigations.
Chandigarh District Consumer Disputes Redressal Commission-I
The Chandigarh District Consumer Disputes Redressal Commission-I bench, presided over by Sh. Pawanjit Singh (President) and Mrs. Surjeet Kaur (Member), has allowed a consumer complainant filed against a gym. A group of people, who had purchased gym memberships in 2019 by paying varying amounts, filed a complaint when the gym, in 2020, issued a notice about discontinuing services due to relocation. Despite the complainants seeking a refund, the gym did not comply. The Commission found that the gym had admitted the refundable amount due to the complainants and, after relocating, failed to refund it, thus constituting a deficiency in service. Consequently, the Commission directed the gym to refund the respective amounts with interest along with compensation and litigation costs.
New Delhi District Consumer Disputes Redressal Commission-I (North District)
The District Consumer Disputes Redressal Commission-I (North District) presided by Divya Jyoti Jaipuriar along with Harpreet Kaur Charya as a member has held Northern Railways liable for deficiency in their services on account of a complaint raised by a passenger. The complaint alleged that despite booking a third AC train ticket for a comfortable journey, the passenger faced distressing conditions during his travel from New Delhi to Indore. The main grievance was the unhygienic and unsatisfactory state of the train toilets, lacking proper cleanliness and water supply.
District Consumer Disputes Redressal Commission, Rohtak (Haryana)
The District Consumer Disputes Redressal Commission, Rohtak (Haryana) bench comprising Nagender Singh Kadian (President) and Tripti Pannu (Member) held the ICICI Bank liable for deficiency in services for failure to provide adequate security to the Complainant's account which led to several unauthorized transactions amounting to Rs. 4.89 Lacs. The bench directed the bank to reverse the unauthorized transactions and pay Rs. 10,000/- to the complainant for litigation costs and compensation for deficiency in service.
Ernakulum Consumer Disputes Redressal Commission
The Ernakulum Consumer Disputes Redressal Commission presided over by Sh. D.B. Binu, along with Shri. V. Ramachandran and Smt. Sreevidhia T.N as members, recently allowed a consumer complaint filed against Kalyan Silks Trichur. The complaint was filed by a retired Professor who alleged that two bridal sarees purchased from the textile retailer's Ernakulam showroom were damaged due to material and manufacturing defects. The Commission, while allowing the complaint, stated that Kalyan Silks didn't give clear care instructions for the sarees, creating a service deficiency. As a result, the commission ordered Kalyan Silks to compensate the consumer with Rs. 25,000 and pay back the sarees' cost, Rs. 30,040, along with an additional Rs. 20,000 for the litigation costs.
Ernakulum Consumer Disputes Redressal Commission
The Ernakulam Consumer Forum, comprising of Mr. D.B. Binu as President, along with Mr. Ramchandran V. and Mrs. Sreevidhia T.N. as Members, found Luxury Droom responsible for deficiency in services due to a misleading advertisement made by them. While the complainant was expecting a discounted Rolex watch to be delivered, he received a duplicate Rolex watch with damaged plating. Despite promises of a quick refund, the complainant faced delays. Thereby, noting Luxury Droom's failure to keep promises and use of misleading advertisements, the Consumer Forum directed them to refund Rs.13,990/- for the watch, compensate Rs.30,000/- for deficient services, and pay Rs.10,000/- as proceedings cost.
District Consumer Dispute Redressal Commission Kolkata Unit-III
The District Consumer Dispute Redressal Commission Kolkata Unit-III bench comprising Sudip Niyogi (President) and Subir Kumar Dass (Member) held Exotica Orchids liable for deficiency in services for sending damaged plants to the Complainant and subsequently failing to provide pick-up facility to ensure a smooth return. The bench directed it to refund Rs. 4,730/- and pay a compensation of Rs. 2,000/- to the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad (“Telangana”)
District Consumer Disputes Redressal Commission – I, Hyderabad (“Telangana”) bench comprising B. Uma Venkata Subba Lakshmi (President), C. Lakshmi Prasanna (Member) and B.Raja Reddy (Member) dismissed a complaint against Gulf AirLines noting that the burden of proving the deficiency of service lies on the party making claim.
District Consumer Disputes Redressal Commission-I, Chandigarh
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) And Suresh Kumar Sardana (Member) held United India Insurance Company Ltd liable for deficiency of service for falsely repudiating the insurance claim by reporting the incident as theft despite compelling evidence which suggested that it was burglary. The bench directed it to pay an insurance claim of ₹13,40,941/- and ₹20,000/- as compensation to the Complainant. It was also directed to pay a litigation cost of ₹10,000/-.
District Consumer Disputes Redressal Commission-I, Chandigarh
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held DHFL Pramerica Life Insurance Co. Ltd. liable of deficiency in service for falsely repudiating the insurance claim stating that the insured died of chronic kidney disease which wasn't covered by the policy. The bench noted that the insured died of a heart attack and the insurance company didn't provide sufficient evidence that would suggest otherwise. The bench directed the insurance company to pay the insurance claim of Rs. 2,66,986/- and Rs. 20,000/- as compensation along with Rs. 10,000/- as litigation costs to the Complainant.
District Consumer Disputes Redressal Commission Kolkata Unit – II
The District Consumer Disputes Redressal Commission Kolkata Unit – II bench comprising Sukla Sengupta (President) and Reyazuddin Khan (Member) held Apple India Pvt. Ltd, Systematix Media (Imagine) and Reliance Digital are liable for deficiency in services and unfair trade practices to the Complainant for selling a defective MacBook Air to the Complainant. The bench directed them to refund Rs. 57,890 along with a compensation of Rs. 17,367 and Rs. 5,000 for the litigation costs to the Complainant.
District Consumer Disputes Redressal Commission, Kullu (Himachal Pradesh)
The District Consumer Disputes Redressal Commission, Kullu (Himachal Pradesh) bench comprising Purender Vaidya (President) and Pooja Gupta (Member) held HDFC Life Insurance Company liable for deficiency in services for falsely repudiating the claim. The bench noted that the insurance company promised to pay the full value of the investment after the lock in period which was repudiated at a later stage. Further, the insurance company failed to treat the Complainant's claim similar to an identical claim made by his wife where monetary concessions were granted. The bench directed the insurance company to pay the value of the insurance policy and a compensation of ₹ 10,000/- along with ₹ 5,000/- for litigation costs to the Complainant.
District Consumer Disputes Redressal Commission, Kollam (“Kerala”)
The District Consumer Disputes Redressal Commission, Kollam (“Kerala”) bench comprising of S.K. Sreela (President) and Stanly Harold (Member) held Chicking Store liable for deficiency in services and unfair trade practices for charging Rs. 20/- extra for packaging. The bench directed it to pay Rs. 15k Compensation and Rs. 5k Litigation costs to the Complainant.
District Consumer Dispute Redressal Commission Kolkata Unit-III
The District Consumer Dispute Redressal Commission Kolkata Unit-III bench comprising Sudip Niyogi (President) and Monihar Begum (Member) held Oriental Bank of Commerce and Oriental Insurance Company Limited liable of deficiency in service for falsely repudiating a valid insurance claim, based on delay in remitting the premiums. The bench directed them to disburse Rs. 66,790/- to the Complainant along with Rs. 30,000/- for compensation and litigation costs incurred by the Complainants.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
Case Title: Jaya Rama vs Amazon India and Others
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President), and C. Lakshmi Prasanna (Member) held Lenovo's authorized service centre liable for deficiency in services for failing to resolve an issue in a Lenovo Idea Pad Laptop. The bench directed the service centre to pay a compensation of Rs. 20,000/- and Rs. 10,000/- for the litigation costs to the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and Lakshmi Prasanna (Member) held an authorized dealer of Volkswagen India liable for deficiency in services and unfair trade practices for failing to issue the tax invoice/bill for the extended warranty benefits accrued to the Complainant. The bench directed it to pay a compensation of Rs. 10,000/- to the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad
The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi (President) and C. Lakshmi Prasanna (Member) held Ferns N Petals liable for unfair trade practices for failure to deliver the order on time and not letting the Complainant cancel the order. The bench directed it to refund Rs. 1,311/- and pay a compensation of Rs. 5,000/- along with Rs. 5,000/- for litigation costs to the Complainant.
District Consumer Disputes Redressal Commission, Hisar (Haryana)
Case Title: Kavita Rani vs IDBI Bank and Others
The District Consumer Disputes Redressal Commission, Hisar (Haryana) bench comprising Jagdeep Singh (President), Rajni Goyal (Member) and Dr Amita Aggarwal (Member) held SBI General Insurance Company Limited liable for deficiency in services for failure to appoint a qualified loss assessor within the prescribed time frame and for not conducting the loss assessment or settle the claim within the stipulated period under Pradhan Mantri Fasal Beema Yojna scheme. The bench directed it to pay Rs. 77,706.3/- to the Complainant for the loss of the insured crop and pay a compensation of Rs. 10,000/- along with Rs. 5,000/- for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission, Panipat (Haryana)
The District Consumer Disputes Redressal Commission, Panipat (Haryana) bench comprising Dr. R.K. Dogra (President) and Dr. Rekha Chaudhary (Member) held Oscar Super Speciality Hospital & Trauma Centre liable for deficiency in services for wrongfully charging the Complainant for the treatment despite him being an Aayushman card holder. The bench directed it to refund Rs. 20,615/- to the Complainant and pay compensation of Rs. 5,000/- along with Rs. 5,500/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held One 97 Communications India Limited (Paytm) liable for deficiency in services for failure to reverse the amount after a transaction failure which was reflected as "transaction status failure.” The bench directed it to refund Rs.826.37/- to the Complainant and pay a compensation of Rs.3,000/- along with Rs.3,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission, South Goa
The District Consumer Disputes Redressal Commission, South Goa bench comprising Sanjay Motiram Chodankar (President) and Jayson Rodrigues (Member) held TATA AIG General Insurance Co. Ltd. liable for deficiency in services for the delay in settling an insurance claim. The bench directed it to pay the claim of Rs. 17,531.26/- to the Complainant along with a compensation of Rs. 5,000/- for the metal agony incurred by him.
Bangalore Urban II Additional District Consumer Disputes Redressal Commission
Failure To Initiate Full Refund As Per T&C, Bangalore District Commission Holds Myntra Liable
The Bangalore Urban II Additional District Consumer Disputes Redressal Commission bench comprising Vijaykumar M Pawal (President), B Devaraju (Member) and V Anuradha (Member) held Myntra liable for deficiency in services for failure to honour the 14-day return policy published on its website and for charging higher than the MRP on the packaging. The bench directed it to refund Rs.17,999/- to the Complainant and pay a compensation of Rs. 5,000/- along with Rs. 2,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held Oriental Insurance Company Limited liable of deficiency in services for false repudiation of claim filed by the Complainant. The bench directed it to pay the claim of Rs.30,338/- to the Complainant and pay a compensation of Rs. 25,000/- along with Rs. 10,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Vijaykumar M Pawale (President), B Devaraju (Member) and V Anuradha (Member) held British Airways liable for deficiency in services and unfair trade practices for failure to refund the ticket price despite cancellation of the flight. The bench directed it to refund Rs. 78,131/- to the Complainant and pay a compensation of Rs. 10,000/- along with Rs. 10,000/- for the litigation costs incurred by the Complainant.
Cuttack District Consumer Disputes Redressal Commission
The District Consumer Disputes Redressal Commission, Cuttack (Orrisa) bench comprising Debasish Nayak (President) and Sibananda Mohanty (Member) held Myntra liable for deficiency in services for failure to refund excess amount deducted during a single online transaction.
U.T. Chandigarh District Consumer Disputes Redressal Commission-I
Case Title: Vinod Kumar vs HDFC Ergo Health Insurance Ltd.
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held HDFC Ergo Health Insurance Ltd. liable of deficiency in services for repudiation of a genuine claim stating that the Complainant didn't disclose his pre-existing alcoholic liver disease. The bench directed it to pay the claim amount of ₹ 2,51,136/- to the Complainant and pay ₹ 20,000/- as compensation along with ₹ 10,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission Kolkata Unit - II (Central)
The District Consumer Disputes Redressal Commission Kolkata Unit - II (Central) bench comprising Sukla Sengupta (President) and Reyazuddin Khan (Member) held Tata Motors and its dealer liable of deficiency in services and negligence for selling a vehicle with manufacturing defeats and without inspection to the Complainant. The bench directed them to replace the defective vehicle and pay a compensation of Rs. 1,00,000/- along with Rs. 30,000 for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Forum, Hisar (Haryana)
The District Consumer Disputes Redressal Forum, Hisar (Haryana) bench comprising Jagdeep Singh (President), Rajni Goyat (Member) and Dr. Amita Aggarwal (Member) held HDFC ERGO General Insurance Company Limited liable of deficiency in services and unfair trade practices for false repudiation of insurance claim on basis of non-submission of documents which were not essential for claim settlement. The bench directed it to pay the claim of Rs.25,300/- and pay a compensation of Rs.10,000/- to the Complainant along with Rs.5,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission, Hisar (Haryana)
The District Consumer Disputes Redressal Commission, Hisar (Haryana) bench comprising Jagdeep Singh (President), Rajni Goyat (Member) and Dr Amita Agarwal (Member) held SBI General Insurance Company Ltd. liable for deficiency in services for failure to fulfil its duties under the operational guidelines of Fasal Beema Yojna. Despite the Complainant's timely intimation of loss, it held that the insurance company did not inspect the Complainant's field within the prescribed period. Furthermore, it held that the insurance company did not adequately explain the localization of claim intimation in their written statement and evidence.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held that an affidavit stating that the food served was inferior in quality would be sufficient to prove the deficiency of service and discharge the onus on the customer.
District Consumer Disputes Redressal Commission, Kozhikode (Kerala)
The District Consumer Disputes Redressal Commission, Kozhikode (Kerala) bench comprising Sri P.C. Paulachen (President), Smt. Priya S Bal (Member) and Sri V. Balakrishnan (Member) held Samsung liable for deficiency in service for its failure to provide resolution to the Complainant seeking to utilize a coupon code to buy Samsung Galaxy Buds Pro for a cheaper amount. The District Commission directed Samsung to pay a compensation of Rs. 20,000/- to the Complainant and Rs. 3,000/- for the litigation costs incurred by him.
Jodhpur (Rajasthan) District Consumer Dispute Redressal Commission (II)
The District Consumer Dispute Redressal Commission (II), Jodhpur (Rajasthan) bench comprising Shyam Sundar (President) and Balveer Khudkhudia (Member) held ICICI bank liable for deficiency in services for failure to block the credit card after the Complainant asked the customer care which subsequently resulted in an unauthorized transaction of Rs. 32,640/- under the credit card. The bench directed the bank to pay the transaction amount of Rs. 32,640/- to the Complainant along with compensation of Rs. 5,000/-.
District Consumer Disputes Redressal Commission-III, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission-III, Hyderabad (Telangana) bench comprising Sri M. Ram Gopal Reddy (President), Smt. J. Shyamala (Member) and Sri R. Narayan Reddy (Member) held Life Insurance Corporation of India (LIC) liable for deficiency in services. LIC repudiated a valid life insurance claim based on non-disclosure of the insured's subsequent policy with another insurance company. The District Commission observed that the second insurance policy at another company was availed after the LIC policy. Therefore, the question of non-disclosure did not arise. Thereafter, the District Commission directed LIC to pay Rs. 8 Lakh to the nominees along with Rs. 25k compensation and Rs. 5k litigation costs.
Jodhpur (Rajasthan) District Consumer Disputes Redressal Commission-II
Cancellation Of Bus An Hour Before Departure, Jodhpur District Commission Holds Travel Agency Liable
The District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan) bench comprising Shyam Sundar (President) and Balveer Khurkhuria (Member) held Shri Nathnama Travel Agency liable for cancelling the passenger's bus at the last moment without any justifiable reason. The passenger was left stranded and had to incur additional expenses.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held Kotak Mahindra Life Insurance Company Ltd. liable for deficiency in services for repudiation of a genuine claim filed by the Complainant. The bench directed it to pay the claim amount of ₹ 79,90,953/- to the Complainant and pay a compensation of ₹ 20,000/- along with ₹ 10,000/- for the litigation costs.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held OnePlus and its service centre liable of deficiency in services and unfair trade practices for failure to provide a satisfactory solution to the genuine grievance of the Complainant for repair of the phone which was under warranty. The bench directed them to pay a compensation of Rs. 20,000/- to the Complainant along with Rs. 7,000/- for the litigation costs incurred by her.
Bangalore I Additional District Consumer Disputes Redressal Commission
The Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M. (Member) held Mahindra & Mahindra Ltd. And its dealer liable for deficiency in service for failure to replace the rusted parts of the Complainant's car and rectify the defects free of cost under warranty.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held Wedding Wish liable of deficiency in services for failure to provide matching profiles to the Complainant which didn't align with his preferences. The bench directed it to refund Rs. 25,000/- to the Complainant along with a compensation of Rs. 5,000/- and Rs. 7,500/- for the litigation costs.
Ernakulam District Consumer Disputes Redressal Commission
Ernakulam District Commission Holds Oneplus Liable For Failure To Provide Spare Parts
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held OnePlus over deficiency in service due to failure to provide the necessary spare parts for the product to address the defects.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held HDFC Ergo General Insurance Company Limited liable of deficiency in services for repudiation of a genuine claim where the Complainant was involved in an accident which resulted in complete loss of the vehicle and death of his helper. The bench directed it to pay the claim amount of ₹ 14,99,000/- to the Complainant and pay a compensation of ₹ 40,000/- along with ₹ 10,000 for the litigation costs.
Jaipur (Rajasthan) District Consumer Disputes Redressal Commission-I
The District Consumer Disputes Redressal Commission-I, Jaipur (Rajasthan) bench comprising Shri Subesingh Yadav (President) and Shrimati Neelam Sharma (Member) held State Bank of India (SBI) liable for deficiency in service for wrongfully deducting money from the Complainant's account and failing to resolve the issue.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and C. Lakshmi Prasanna (Member) held the New India Assurance Company Ltd liable for deficiency in services for falsely repudiating the claim even though the Complainant submitted the registration certificate of the hospital. The District Commission held that insurance companies cannot adopt a hands-off approach regarding claims during a pandemic when people are facing hardship. The bench directed it to pay the insurance claim of Rs. 45,840/- and pay a compensation of Rs. 10,000/- along with Rs. 10,000/- for the litigation costs to the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and C. LAKSHMI PRASANNA (Member) held Union Bank of India liable for deficiency in services for failure to provide security measures to the Complainant's bank account and her credit card which resulted in unauthorized transactions of Rs. 88,232/- from her account. The bench, noting that the bank already paid Rs. 20,790/-, directed it to pay Rs. Rs. 67,437.52/- and pay a compensation of Rs. 20,000/- along with Rs. 20,000/- for the litigation costs to the Complainant.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Banu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held Glow Designers liable for deficiency in service and unfair trade practices over the delivery of subpar products to the complainant.
District Consumer Disputes Redressal Commission, Kurukshetra (Haryana)
The District Consumer Disputes Redressal Commission, Kurukshetra (Haryana) bench comprising Dr Neelima Shangla (President), Neelam (Member) and Ramesh Kumar (Member) held Bajaj Allianz General Insurance Company Limited liable for deficiency in service for failing to reimburse the full amount of vehicle repair expenditure incurred during a hit and run case. The bench directed the insurance company to pay the claim amount of Rs. 6,961/- and pay a compensation of Rs. 5,500/- to the Complainant.
Ernakulam District Consumer Disputes Redressal Commission
Ernakulam District Commission Holds Samsung India Liable For Not Providing Post Purchase Services
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. BInu as President, alongside members V. Ramachandran and Sreevidhia. T.N., in a complaint against Samsung India, was determined that the manufacturer's incapacity to offer spare parts shortly after the purchase raises doubts about their dedication to post-purchase service, amounting to a deficiency in service.
District Consumer Disputes Redressal Commission-II, New Delhi
The District Consumer Disputes Redressal Commission-II, New Delhi bench comprising Monika Srivastava (President), Kiran Kaushal (Member) and Umesh Kumar Tyagi (Member) held Standard Chartered Bank liable for deficiency in services for converting the credit amount of different credit cards owned by the Complainants into instalments without permission. The bench directed it to pay a compensation of Rs. 20,000/- to the Complainants.
District Consumer Disputes Redressal Commission, Bangalore (Karnataka)
The District Consumer Disputes Redressal Commission, Bangalore (Karnataka) bench comprising M Shobha (President), K Anita Shivakumar (Member) and Suma Anil Kumar (Member) held MakeMyTrip liable for deficiency in services and unfair trade practices for failure to assist the Complainant when a hotel based in London informed him that no reservation existed in his name.
The bench directed it to pay Rs. 4,34,420/- for the alternate arrangement made by the Complainant along with Rs.1,00,000/- as compensation and Rs.20,000/- towards litigation costs incurred by him. It was also directed to deposit Rs. 25,000/- for punitive damages in the consumer welfare fund.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. BInu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held Asten Properties liable for deficiency in service and unfair trade practices over the delay in handing over the booked flat. Despite the developer's argument about the existence of an arbitration clause, the commission emphasized that such a clause does not negate the Consumer Commission's jurisdiction.
District Consumer Disputes Redressal Commission, Bangalore (Karnataka)
The District Consumer Disputes Redressal Commission, Bangalore (Karnataka) bench comprising M. Shobha (President), Suma Anil Kumar (Member) and Anita Shivakumar (Member) held Myntra of unfair trade practices for unilaterally cancelling an order without the consumer's consent and crediting the refund amount as store credit in Myntra account. The bench directed it to either complete and deliver the order or pay the order amount of Rs. 63,768/- along with Rs. 20,000/- for compensation and Rs. 5,000/- for the litigation costs to the Complainant. It was also directed to deposit Rs. 20,000/- in the consumer welfare fund.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Suresh Kumar Sardana (Member) held Air India liable of deficiency in services for failure to provide services to the Complainants who booked flight tickets from New York to Delhi worth Rs. 8,24,964/-. During their journey, the complainants were forced to use stools to support themselves which also exacerbated their medical condition. Keeping all facts in mind, the District Commission directed Air India to pay a compensation of Rs. 50,000/- and Rs. 10,000/- litigation costs.
District Consumer Disputes Redressal Commission-I (North District), Delhi
The District Consumer Disputes Redressal Commission-I (North District), Delhi bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Chayra (Member) held National Insurance Co. Ltd. liable for deficiency in service for repudiation of a valid claim, based on an exclusion clause which was never supplied to the Complainant. The bench directed the insurance company to pay Rs. 1,00,000/- to the Complainant and pay a compensation of Rs. 50,000/- to him. Additionally, it imposed costs of Rs, 20,000/- on the agent of the insurance company.
District Consumer Disputes Redressal Commission-I, Chandigarh
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President) and Suresh Kumar Sardana (Member) held Chandigarh Railways and IRCTC liable of deficiency in services and unfair trade practices for unilaterally downgrading the train tickets from 2 AC berths to that of 3 AC. The bench noted that they were obligated to provide refund to the Complainant under the Consumer Protection (E-Commerce) Rules, 2020. It directed them to refund the ticket difference of ₹1,005/- and pay a compensation of ₹5,000/- along with ₹4,000/- for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission-I (North District), Delhi
The District Consumer Disputes Redressal Commission-I (North District), Delhi bench comprising Divya Jyoti Jaipuriar (President), Ashwini Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Big Bazar liable for deficiency in services and unfair trade practices for failure to refund money for the items missing in the order delivered to the Complainant. The bench directed Big Bazar to refund Rs. 546/- to the Complainant along with compensation of Rs. 10,000.
District Consumer Disputes Redressal Commission, Ambala (Haryana)
The District Consumer Disputes Redressal Commission, Ambala (Haryana) bench comprising Neena Sandhu (President), Ruby Sharma (Member) and Vinod Kumar Sharma (Member) held Big Bazar liable for deficiency in services for charging Rs. 7/- for a carry bag without adequately informing the Complainant for the additional charge. The bench directed it to refund Rs. 7/- and pay a compensation of Rs. 3,000/- to the Complainant.
District Consumer Disputes Redressal Commission, Medak (Telangana)
The District Consumer Disputes Redressal Commission, Medak (Telangana) bench comprising Sri Gajjala Venkateswarlu (President) and Sri Makyam Vijay Kumar (Member) held Benling India Energy and its dealer, M/s SAN Motors liable under the product liability laws pursuant to the explosion of an e-scooter in the Complainants' premises. Referring to sections 84 to 86 of the Consumer Protection Act, 2019, the District Commission outlined the avenues for consumers to claim remedies against product manufacturers for unreasonably dangerous and defective goods likely to jeopardize user safety. A total compensation of Rs. 10 Lakhs was ordered to be paid to the Complainant along with Rs. 10,000 legal costs.
District Consumer Disputes Redressal Commission, Kurukshetra (Haryana)
The District Consumer Disputes Redressal Commission, Kurukshetra (Haryana) bench comprising of Dr. Neelima Shangla (President), Neelam (Member) and Ramesh Kumar (Member) held liable Amazon for failing to provide services of its wallet, Amazon Pay, to the Complainant in which he deposited Rs. 10,000. The bench directed it to refund Rs. 10,000 to the Complainant.
District Consumer Disputes Redressal Commission-I, Chandigarh bench
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held Canara HSBC Insurance Company Ltd. liable for repudiation of the claim based on previous ailments without conducting medical examination of the insured before issuance of the policy. The bench directed it to pay the claim money of ₹ 10,18,726/- and compensation of ₹ 50,000/- along with ₹ 10,000/- for the litigation costs to the Complainant.
District Consumer Disputes Redressal Commission, Gurgaon (Haryana)
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Sanjeev Jindal (President), Jyoti Siwach (Member) and Kushwinder Kaur (Member) held Oyo liable for deficiency in services for the inconvenience caused to the Complainant and his guest when he was denied accommodation in an Oyo hotel even after making payment.
District Consumer Disputes Redressal Commission, Ludhiana (Punjab)
Failure To Update CIBIL Score, Ludhiana District Commission Holds Standard Chartered Bank Liable
The District Consumer Disputes Redressal Commission, Ludhiana (Punjab) bench comprising Sanjeev Batra (President), Jaswinder Singh (Member) and Monika Bhagat (Member) held Standard Chartered Bank liable for deficiency in services for indicating an outstanding amount of Rs. 1,00,000/- in the Complainant's CIBIL Score even though he settled all the claims with the bank.
District Consumer Disputes Redressal Commission, Panchkula (Punjab)
The District Consumer Disputes Redressal Commission, Panchkula (Punjab) bench comprising Satpal (President), Dr. Sushma Garg (Member) and Dr. Barhm Prakash Yadav (Member) held Flipkart and its seller liable for deficiency in services for failure to deliver the product and refunding money four months after filing the complaint. The bench directed it to pay the interest rate of four months on the refund amount and pay a compensation of Rs. 5,000 to the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad
The District Consumer Disputes Redressal Commission – I, Hyderabad bench comprising B. Uma Venkata Subba Lakshmi (President), C Lakshmi Prasanna (Member) and B Rajareddy (Member) held Volkswagen and its showroom liable for deficiency in services for increasing the price of the vehicle without informing the Complainant and selling a vehicle with defective screen and scratches all over the dashboard and horn pad. It directed them to pay Rs. 2,00,000/- as compensation to the Complainant and to replace the defective parts of the vehicle along with paying Rs. 20,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission, Kollam (Kerala)
The District Consumer Disputes Redressal Commission, Kollam (Kerala) recently held that the insurance claim of a Corona Rakshak Policyholder cannot be declined merely citing mildness of his symptoms. Bench comprising Smt. S.K. Sreela (President) and Sri. Stanly Harold (Member) thus held Future Generali India Insurance Company liable for wrongfully repudiating the claim of the Complainant for COVID-19 hospitalization.
District Consumer Disputes Redressal Commission, Mohali (Punjab)
The District Consumer Disputes Redressal Commission, Mohali (Punjab) bench comprising S.K. Aggarwal (President) and Paramjeet Kaur (Member) held Air India liable for deficiency in services for failure to refund the ticket price after the cancellation of the flight from Delhi to Chandigarh due to weather conditions. The bench directed Air India to refund Rs. 6,464/- to the Complainant along with Rs. 20,000/- as compensation for the mental distress, harassment, and litigation expenses endured by the Complainant.
District Consumer Disputes Redressal Commission, Bangalore Urban, (Karnataka)
The District Consumer Disputes Redressal Commission, Bangalore Urban, (Karnataka) bench comprising M Shobha (President), K Anita Shivakumar (Member) and Anil Kumar (Member) held Myntra liable for deficiency in services and unfair trade practices for failure to safeguard the credit points in Complainant's account which led to multiple unauthorized transactions. The bench directed it to refund Rs. 45,489/- to the Complainant along with a compensation of Rs. 8,000/- and Rs. 5,000/- for the litigation costs incurred by her. It was also directed to deposit Rs. 25,000/- in the Consumer Welfare Fund.
District Consumer Disputes Redressal Commission-I (North District), Delhi
The District Consumer Disputes Redressal Commission-I (North District), Delhi bench comprising Diva Jyoti Jaipuriar (President) and Ashwani Kumar Mehta (Member) held DTDC liable for deficiency in services for failure to deliver the complete order by the promised delivery date. The bench directed it to pay Rs. 1,25,000/- as compensation to the Complainant and deposit Rs. 50,000/- in the State Consumer Welfare Fund.
District Consumer Disputes Redressal Commission, Bathinda (Punjab)
The District Consumer Disputes Redressal Commission, Bathinda (Punjab) bench comprising Justice RL Mittal (President) and Sharda Attari (Member) held Vishal Mega Mart and its parent company, Air Plaza Retail Holdings Pvt. Ltd., liable for deficiency of services for charging the price for an item which was advertised as “buy one get one free”. The bench directed them to pay the excess amount of Rs. 194.18/- and a compensation of Rs. 10,000/- to the Complainant along with Rs. 5,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission Rohtak (Haryana)
The District Consumer Disputes Redressal Commission Rohtak (Haryana) bench comprising Nagender Singh Kadian (President), Tripti Pannu (Member) and Vijender Singh (Member) held Reliance Trends and its parent company, Reliance Retail liable for unfair trade practices for charging Rs. 7/- for carry big without the consent of the Complainant.
District Consumer Disputes Redressal Commission-III, Hyderabad (Telangana)
Case Title: Mr. Mayur Mullaguri and Anr. vs M/s Etihad Airways and Anr.
The District Consumer Disputes Redressal Commission-III, Hyderabad (Telangana) bench comprising Ram Gopal Reddy (President), J Shyamala (Member) and R Narayan Reddy (Member) held Etihad Airways liable for deficiency in services and unfair trade practices for failure to refund the air ticket price following the cancellation of flight due to COVID-19 restrictions. The bench directed it to refund the amount of Rs. 2,76,709/- and pay a compensation of Rs. 50,000/- along with Rs. 5,000/- for litigation costs.
District Consumer Disputes Redressal Commission, Panchkula (Haryana)
The District Consumer Disputes Redressal Commission, Panchkula (Haryana) bench comprising Satpal (President), Dr Sushma Garg (Member) and Dr Barhm Parkash Yadav (Member) held Max Life Insurance Co. Ltd liable for deficiency in services for failure to provide a breakdown of the bonus payment after the maturity of the insurance and for arbitrarily increasing the premium. The bench directed it to refund the increased premium collected from the Complainant and pay a compensation of Rs. 5,000/- to the Complainant along with Rs. 5,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission Kolkata Unit – II (West Bengal)
Documents Destroyed Due To Fire In Storage Area, Kolkata District Commission Holds IDBI Bank Liable
The District Consumer Disputes Redressal Commission Kolkata Unit – II (West Bengal) bench comprising Sukla Sengupta (President) and Reyazuddin Khan (Member) held IDBI Bank liable of deficiency in services for its failure to take utmost care of security and safety of the original documents stored in its storage facility which resulted in destruction of the original documents in a fire incident.
District Consumer Disputes Redressal Commission-I, Chandigarh
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President), Surjeet Singh (Member) and Suresh Kumar Sardana (Member) held Punjab State Federation of Cooperative House Building Society Ltd. liable for deficiency in services and unfair trade practices for collecting money without the final sanction of the layout by the authorities and arbitrary delay in construction and the unilateral change in terms and conditions. It was directed to refund Rs. 9,00,500/- to the Complainant and pay Rs. 30,000/- compensation and Rs. 10,000/- for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan)
The District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan) bench comprising Mr Shyam Sundar (President) and Mr Balvir (Member) held AU Small Finance Bank Ltd. Liable for deficiency in service and unfair trade practice for failure to sanction the loan for the requested amount despite issuing a letter of acceptance to the Complainant, leading to a great financial loss to him. The District Commission directed it to refund half of the processing fee submitted by the Complainant along with Rs. 5000 for compensation for mental agony and litigation costs.
District Consumer Disputes Redressal Commission, Panchkula
The District Consumer Disputes Redressal Commission, Panchkula bench comprising Satpal (President), Sushma Garg (Member) and Dr. Barhm Parkash Yadav (Member) held GoIbibo and Aeroflot Airlines for negligence and deficiency in services for failure to inform the Complainant about the rescheduling of the flight and failure to provide vegetarian food to the Complainant. The bench directed them to pay a compensation of Rs. 10,000/- along with Rs. 5,500/- for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission, Panipat (Haryana)
The District Consumer Disputes Redressal Commission, Panipat (Haryana) held Punjab National Bank liable for deficiency in services for failure to settle the claim of Rs. 18 lakh after the demise of a valid policyholder. The bench directed PNB to pay the claim amount of Rs. 18 lakh to the nominee and pay Rs. 5,000 compensation along with Rs. 5,500 for the litigation costs incurred by her.
District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan)
The District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan) bench comprising Dr. Shyam Sundar (President) and Afsana Khan (Member) held Future General Total Insurance Company liable for deficiency in service for wrongfully charging the insured based on 'no-payment received' despite faulting at its end. The District Commission concluded that the insurance company committed an error or negligence by not presenting the cheque in the bank, thereby resulting in the lapse of the insured's insurance policy.
District Consumer Disputes Redressal Commission, Panchkula
The District Consumer Disputes Redressal Commission, Panchkula bench comprising Satpal (President), Dr Sushma Garg (Member) and Dr Barhm Parkash Yadav (Member) held State Bank of India liable for deficiency in services for its failure to provide safety and security of electronic banking transactions which resulted in unauthorized transactions of Rs. 64,999/- from the Complainant's bank account. The bench directed SBI to pay Rs. 64,999/- to the Complainant and pay compensation of Rs. 10,000/- to the Complainant along with Rs. 5,500/- for the litigation costs.
District Consumer Disputes Redressal Commission-II, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench comprising Mr Amrinder Singh Sidhu (President) and Mr B.M. Sharma (Member) held United India Insurance Company Limited liable for repudiating an accidental claim based on certain terms which were never supplied to the insured. The Insurance Company was directed to disburse the full claim payment, as originally communicated by the agent.
III Additional Bangalore Urban District Consumer Disputes Redressal Commission, Bengaluru (Karnataka)
The III Additional Bangalore Urban District Consumer Disputes Redressal Commission, Bengaluru (Karnataka) bench comprising Shivarama K (President), Rekha Sayannavar (Member) and Chandrashekar S Noola (Member) held Justdial liable of deficiency in services and unfair trade practices for failure to render its services to provide consumer leads to a coaching institute despite receiving payments for advertisements. The bench directed Justdial to refund Rs. 6 lakh to the Complainant and pay a compensation of Rs. 30,000/- to the Complainant along with Rs. 10,000/- for the litigation costs.
New Delhi District Consumer Disputes Redressal Forum-II
The District Consumer Disputes Redressal Forum-II, New Delhi bench comprising Monika A Srivastava (President), Kiran Kaushal (Member) and UK Tyagi (Member) held Air India Limited liable for deficiency in services and negligence for failure to provide compensation to the Complainants after the cancellation of the flight 25 minutes before the departure. The bench directed the airline to pay compensation and litigation costs of Rs. 10,000/- to the Complainants.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and C. Lakshmi Prasanna (Member) held Lenovo India liable for deficiency in services and unfair trade practices for selling a defective product to the Complainant. The bench directed it to pay the price of the laptop of Rs. 61,441/- to the Complainant and compensation of Rs.20,000/- along with Rs.10,000/- for the litigation costs.
District Consumer Disputes Redressal Commission, Gurgaon (Haryana)
The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Sanjeev Jindal (President), Jyoti Siwach (Member) and Khuswinder Kaur (Member) held Zudio Solutions liable for deficiency in services and unfair trade practices for charging Rs. 10/- for the carry bag from the Complainant. The bench directed Zudio Studios to refund Rs. 10/- to the Complainant and pay a compensation of Rs. 15,000/- to the Complainant along with Rs. 11,000/- for the litigation costs.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and B. Rajareddy (Member) held Realme liable for deficiency in services for selling a mobile phone which started experiencing issues with battery backup and display within one year of the purchase. The bench directed it to refund the amount of Rs. 10,499/- to the Complainant and pay a compensation of Rs. 5,000/- along with Rs. 5,000/- for the litigation costs incurred by her.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held Go Digit General Insurance Ltd. liable of deficiency in services for failure to settle a genuine claim within its settlement commitment of 30 days. The bench directed it to pay the claim of Rs. 13,36,080/- to the Complainant and pay a compensation of Rs. 20,000/- along with Rs. 10,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission, Panchkula (Haryana)
The District Consumer Disputes Redressal Commission, Panchkula (Haryana) bench comprising Satpal (President), Dr Sushma Garg (Member) and Dr Barhm Parkash Yadav (Member) held Amazon liable for deficiency in services for selling a foot massager which was severely damaged due to torn packaging to the Complainant and failure to refund the amount. The bench directed Amazon to refund the sum of Rs.39,000/- to the Complainant and pay a compensation of Rs.15,000/- along with Rs.7,500/- for the litigation costs.
District Consumer Disputes Redressal Commission, Ludhiana (Punjab)
The District Consumer Disputes Redressal Commission, Ludhiana (Punjab) bench comprising Sanjeev Batra (President) and Monika Bhagat (Member) held State Bank of India liable for deficiency in services for deducting Rs.7183/- from the Complainant's account labelling as “other miscellaneous services” without providing adequate notice and satisfactory reasons. The bench directed the bank to refund the amount of Rs. 7183/- to the Complainant along with Rs.10,000/- as compensation.
Consumer Disputes Redressal Commission, Kasaragod (Kerala)
The Consumer Disputes Redressal Commission, Kasaragod (Kerala) bench comprising Krishnan K (President) and Beena KG (Member) held Pizza Hut liable for deficiency in services and unfair trade practices for failure to provide air conditioning services and charging Rs. 99/- for one glass of lime water, whereas the prevailing standard rate was Rs. 10/-. The bench directed Pizza Hut to refund the excess amount and pay a compensation of Rs. 5,000/- along with Rs. 3,000/- for the litigation costs to the Complainant.
District Consumer Disputes Redressal Commission–X, Delhi
Case Title: M/s Capital Builders vs Mitsubishi Motors Corporation
The District Consumer Disputes Redressal Commission–X, Delhi bench comprising Monika Aggarwal Srivastava (President), Dr Rajender Dhar (Member) and Ritu Garodia (Member) held Excel Motors, Mitsubishi's authorised Service Centre liable for deficiency in services for failure to repair the vehicle despite Complainant paying Rs. 3,44,000/-. The bench directed the service centre to refund Rs.3,44,000/- to the Complainant and pay a compensation of Rs. 25,000/- along with Rs. 5,000/- for the litigation.
District Consumer Disputes Redressal Commission, Jodhpur-II
The District Consumer Disputes Redressal Commission, Jodhpur-II bench comprising Dr Shyam Sundar Lata (President) and Afsana Khan (Member) held Spice Jet liable for deficiency in services of providing seat filled with dirt and no safety vest with the Complainant's seat. The bench directed Spice Jet to pay a compensation of Rs.15,000/- to the Complainant along with Rs.5,000/- for the litigation costs.
District Consumer Disputes Redressal Commission-II, U.T. Chandigarh
Case Title: Annie Gupta vs Turkish Airlines and Anr.
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench comprising Amrinder Singh Sandhu (President) and BM Sharma (Member) held Turkish Airlines liable for deficiency in services and unfair trade practices for failing to refund the full amount of the ticket which was cancelled due to the Covid-19 pandemic and the subsequent lockdown imposed by the Government of India. The bench directed the airline to refund the remaining balance amount of Rs. 2315/- to the Complainant and pay compensation of Rs. 10,000/- to the Complainant.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
Case Title: Vijesh Bahadu vs Future Generali India Insurance Co. Ltd and Anr.
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) dismissed a consumer complaint against Future Generali India Insurance Co. Ltd. noting that the Complainant had earlier already settled a claim with the insurance company on a net salvage basis and sold the vehicle to a third party, without informing the insurance company. The bench held that this rendered the Complainant unqualified as a consumer under the Consumer Protection Act, 2019.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
Case Title: Rahil Mahajan vs Indian Railway Catering and Tourism Corporation Limited and Ors.
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Suresh Kumar Sardana (Member) held IRCTC, Northern Railway and Satyam Caterers Pvt. Ltd liable for deficiency in services and unfair trade practices for serving hot soup with a dead cockroach and expired bread to the Complainant when he was travelling with his mother on Shatabdi Express from New Delhi to Chandigarh. The bench directed them to pay Rs. 10,000/- as compensation to he Complainant along with Rs. 5,000/- for the litigation costs.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
Case Title: Raj Jindal and Anr. vs Air India
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held Air India liable for deficiency in services and unfair trade practices for cancellation of a flight without providing operational reasons which caused inconvenience to the Complainants. The bench directed Air India to pay a compensation of Rs. 25,000/- to the Complainants along with Rs. 10,000/- for the litigation expenses.
Baramulla District Consumer Disputes Redressal Commission
The Baramulla District Consumer Disputes Redressal Commission, led by Peerzada Qousar Hussain (President) with Ms. Nyla Yaseen (Member), found the National Insurance Company responsible for unfair practices under Section 12 of the Consumer Protection Act 1986. The complaint filed by residents of Usman Colony in Baramulla claimed that the insurance company did not provide an insurance claim for their insured house after it was damaged by an earthquake. Consequently, the commission allowed the complaint directing the insurance company to pay Rs. 6 lakhs, along with 10% interest for the house damage, as well as Rs. 50,000 for the distress caused.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held that failure to ensure the validity of the number, despite accepting payment and confirming the booking, constitutes a deficiency.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held that manufacturers, retailers, and service providers must deliver quality products and services to safeguard consumer rights.
District Consumer Disputes Redressal Commission-VII, Southwest Delhi
The District Consumer Disputes Redressal Commission-VII, Southwest Delhi bench comprising Suresh Kumar Gupta (President) and Ramesh Chand Yadav (Member) held Punjab National Bank liable for deficiency in services for failure to failure to adequately investigate the unauthorized transactions from the Complainant's account and preserve crucial evidence. The bench directed the bank to refund the disputed amount of Rs. 1,00,000/- and pay a compensation of Rs. 15,000/-.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Suresh Kumar Sardana (Member) directed Samsung to resolve the contentions raised by the Complainant regarding the malfunctioning of the AC within 30 days. The bench held that failure to do so will make Samsung liable to pay a compensation of Rs. 5,000/- for causing mental agony and harassment to the Complainant.
District Consumer Disputes Redressal Commission, Northeast Delhi
The District Consumer Disputes Redressal Commission, Northeast Delhi bench comprising Surinder Kumar Sharma (President) and Anil Kumar (Member) held Country Holidays Inn & Suites Pvt. Ltd liable for deficiency in services for pressuring the Complainant to pay for its 5-year membership and failure to provide promised services or process the refund. The bench directed Country Inn to refund Rs. 40,440/- to the Complainant and pay a compensation of Rs.20,000/-.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Suresh Kumar Sardana (Member) held Myntra liable for deficiency in services and unfair trade practices for delivering a completely different product to the Complainant. The Complainant ordered a pair of shoes but Myntra delivered ladies' sandals to him. The bench directed Myntra to refund ₹7611/- to the Complainant and pay a compensation of ₹2000/- along with ₹2000/- for litigation costs.
III Additional Bangalore Urban District Consumer Disputes Redressal Commission
The III Additional Bangalore Urban District Consumer Disputes Redressal Commission, Bengaluru bench comprising Shivarama K (President), Chandrashekar S Noola (Member) and Rekha Sayannavar (Member) held ICICI bank liable for deficiency in services for failure to return original documents to the Complainant within 1 month of loan disbursement.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Suresh Kumar Sardana (Member) held Van Heusen and Aditya Birla Fashion and Retail Limited liable of deficiency in services for charging Rs.50/- for taxes over Maximum Retail Price for the product. The bench directed them to refund Rs. 50/- to the Complainant and pay a compensation of Rs. 1500/- along with Rs. 2,000/- for the litigation costs.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held Max Life Insurance Co. Ltd. Liable for deficiency in services and unfair trade practices for failure to refund the premium amount expeditiously when the Complainant requested cancellation of the subject policy within the free lock (the initial period in which one can cancel their insurance policy without paying for the surrender charges). The bench directed the insurance company to refund the premium amount of Rs.1,00,000/- to the Complainant and pay a compensation of Rs.5,000/- along with Rs.7,000/- for the litigation costs.
District Consumer Disputes Redressal Commission-I, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President), Surjeet Singh (Member) and Suresh Kumar Sardana (Member) held Uber India liable for deficiency in services for charging ₹ 1334/- for a distance of 8.83 km. The bench directed Uber to pay an amount of ₹ 7000/- to the Complainant as compensation along with ₹ 3,000/- as litigation costs. It was also directed to deposit ₹ 10,000/- in the Consumer Legal Aid Account.
District Consumer Disputes Redressal Commission, Rewari
The District Consumer Disputes Redressal Commission, Rewari bench comprising Sanjay Kumar Khanduja (President) and Rajender Parshad (Member) held Aditya Birla Health Insurance Company Limited liable of deficiency in services for repudiating the genuine claim of the Complainant who had undergone treatment for Dengue Fever. The bench directed the insurance company to reimburse the medical treatment of Rs. 31,627 /- and pay a compensation of Rs. 20,000/- to the Complainant along with Rs. 11,000/- for the litigation costs incurred by him.
District Consumer Disputes Redressal Commission, Ernakulam (Kerala)
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Shri D.B. Binu (President), Shri V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held that imposing conditions like, “Goods once sold will not be taken back or exchanged” on consumers, constitutes unfair trade practice under the Consumer Protection Act, 2019. The Department of Legal Metrology and other relevant departments were requested to conduct periodic inspections of Seller to ensure compliance.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Thomas Cook liable for deficiency in service and unfair trade practices for refusal to refund the tour package amount, despite the Complainant's medical emergency.
District Consumer Disputes Redressal Commission – II, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – II, Hyderabad (Telangana) bench comprising Vakkanti Narasimha Rao (President) and V. Janardhan Reddy (Member) held IRCTC liable for deficiency in services for cancelling the tickets without providing adequate reasons and informing the Complainant about one hour before the train departure.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held that failure to furnish vital information regarding the policy during signing is deemed an unfair trade practice.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held that although insurance agreements are legally binding and need to be interpreted strictly, the insurers should also have a responsibility to make sure that the terms of the contract are communicated clearly and understood, especially regarding important matters like pre-existing conditions.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held Samsung India and its dealer liable for deficiency in service due to their refusal to repair the product purchased by the complainant during its warranty period.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held Paravoor Engineers liable for deficiency in service for selling a faulty machine and refusing to repair the product during its warranty period.
Ernakulam District Consumer Disputes Redressal Commission
The Ernakulam District Consumer Disputes Redressal Commission, headed by D.B. Binu as President, alongside members V. Ramachandran and Sreevidhia. T.N. held that the company's failure to fulfil its contractual duties and not removing the hypothecation on the complainant's vehicle constitutes a deficiency in service.
District Consumer Disputes Redressal Commission-II, U.T. Chandigarh
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench comprising Mr Amrinder Singh Sidhu (President) and Mr S.K. Sardana (Member) held Standard Chartered Bank for failure to reverse a series of unauthorized transactions totalling Rs. 2,60,000/-. The Bank could not prove any negligence on the Complainant's part. Further, the Complainant informed the bank promptly within 3 days, as per the RBI guidelines.
District Consumer Disputes Redressal Commission, Amritsar (Punjab)
The District Consumer Disputes Redressal Commission, Amritsar (Punjab) bench comprising Jagdishwar Kumar Chopra (President) and Mandeep Kaur (Member) held Videocon liable for deficiency in services for failure to replace the LED TV which malfunctioned within the warranty period. The bench directed Videocon to replace the LED TV or pay the sale price of Rs. 49,800/- to the Complainant and pay a compensation of Rs.5,000/- along with Rs. 5,000/- for the litigation expenses incurred by the Complainant.
Bangalore I Additional District Consumer Disputes Redressal Commission
The Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising B. Narayanappa (President), Jyothi N (Member) and Sharavathi SM (Member) held the Central Bank of India liable for deficiency in services for failure to return the property documents submitted as pledge by the Complainants. The bench directed the bank to pay a compensation of Rs. 2,50,000/- along with interest and litigation costs of Rs. 10,000/- along with Rs. 5,000/- for the deficiency in services.
Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka)
The Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka) bench comprising B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M (Member) held Standard Chartered Bank and Shaha Finlease Pvt. Ltd liable for deficiency in services for demanding money from the Complainant to settle the Credit Card due despite him paying Rs. 15,500/- for full and final settlement. The bench directed them to pay Rs. 1,00,000 as compensation along with Rs. 3,000/- for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission-VI, New Delhi
The District Consumer Disputes Redressal Commission-VI, New Delhi bench comprising Poonam Chaudhry (President), Bariq Ahmad (Member) and Shekhar Chandra (Member) held Axis Bank Ltd. liable of unfair trade practices for arbitrable deduction of “Consolidated Charges” from the Complainant's bank account without providing adequate notice and satisfactory reasons. The bench directed the bank to refund the full amount of Rs. 40,000/- deducted from the Complainant's account and pay a compensation of Rs. 25,000/- along with Rs. 10,000/- for the litigation costs to the Complainant.
District Consumer Disputes Redressal Commission, Panipat (Haryana)
The District Consumer Disputes Redressal Commission, Panipat (Haryana) bench comprising Dr R.K. Dogra (President) and Dr. Rekha Chaudhary (Member) held Punjab National Bank liable of deficiency in services for false repudiation of claim made by the Complainant as legal heir of her husband. The bench directed PNB to pay the claim of Rs. 18,00,000/- to the Complainant and pay a compensation of Rs. 5,000/- along with Rs. 5500/- as litigation expenses.
District Consumer Disputes Redressal Commission, Karnal (Haryana)
The District Consumer Disputes Redressal Commission, Karnal (Haryana) bench comprising Jaswant Singh (President), Vineet Kaushik (Member) and Dr Suman Singh (Member) held IDFC Bank liable for deficiency in services for freezing the bank account of the Complainant without providing adequate reasons. The bench directed the bank to unfreeze the Complainant's savings account and pay Rs. 25,000/- for mental agony and harassment, along with Rs. 11,000/- for litigation expenses to the Complainant.
District Consumer Disputes Redressal Commission, Karnal (Haryana)
The District Consumer Disputes Redressal Commission, Karnal (Haryana) bench comprising Jaswant Singh (President), Vineet Kaushik (Member) and Dr Suman Singh (Member) held ICICI Lombard General Insurance Company Limited liable for deficiency in services for reduction of a legitimate claim amount without satisfactory reasons. The bench directed the insurance company to the remaining claim of Rs. 1,67,969/- and pay a compensation of Rs. 25,000/- along with Rs. 11,000/- for the litigation expenses to the Complainant.
Bangalore I Additional District Consumer Disputes Redressal Commission
The Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising B. Narayanappa (President), Jyothi N (Member) and Sharavathi SM (Member) held POCO liable for deficiency in services and unfair trade practices for selling a defective mobile phone with motherboard issues to the Complainant. The bench directed POCO to refund Rs. 20,999/-, representing the value of the mobile phone and pay a compensation of Rs. 3,000/- along with Rs. 3,000/- for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission, Panipat (Haryana)
The District Consumer Disputes Redressal Commission, Panipat (Haryana) bench comprising Dr. R.K. Dogra (President) and Dr. Rekha Chaudhary (Member) held Manyavar and Paytm liable for deficiency in services for failure to refund the money deducted from the Complainant's account despite showing “transaction failed”. The bench directed Manyavar and Paytm to refund Rs. 9496/- to the Complainants and pay a compensation of Rs. 5,000/- to the Complaints along with Rs. 5,500/- for the litigation costs.
Additional District Consumer Disputes Redressal Commission-II, Bangalore
The Additional District Consumer Disputes Redressal Commission-II, Bangalore bench comprising Vijay Kumar. M. Pawale, B. Devaraju and V. Anuradha held the Central Bank of India liable for deficiency in services for not providing interest subsidy during the loan tenure to the Complainant. The bench directed the bank to provide the interest subsidy to the Complainant and pay a compensation of Rs. 5,000/- along with Rs. 2,500/- for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission-II, Delhi
Unilaterally Increase Of Loan Tenure, Delhi District Commission Holds ICICI Bank Liable
The District Consumer Disputes Redressal Commission-II, Delhi bench comprising Monika A Srivastava (President), Kiran Kaushal (Member) and UK Tyagi (Member) held ICICI Bank liable for deficiency in services for unilaterally increasing the loan tenure without informing the Complainant. The bench directed the bank to pay a compensation of Rs.25,000/- to the Complainant.
District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh)
Case Title: Shaurya Vir Singh Pathania vs Himachal Road Transport Commission, Office at Old Bus Stand, Cart Road, Shimla, H.P and Anr.
The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr Baldev Singh (President) and Yogita Dutta (Member) held Redbus and Himachal Road Transport Commission (HRTC) liable for deficiency in services failure to inform the Complainant of the change in Bus route and failure to refund the ticket to the Complainant. The bench directed HRTC and Redbus to pay Rs. 5,000/- to the Complainant covering the ticket price and compensation for the mental agony and litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh)
The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr. Baldev Singh (President) and Jagdev Singh Raitka (Member) dismissed a consumer complaint against St. Edward's School noting that education cannot be considered a commodity and education institutes providing services cannot be considered as service providers under the Consumer Protection Act.
District Consumer Disputes Redressal Commission, Ferozepur (Punjab)
The District Consumer Disputes Redressal Commission, Ferozepur (Punjab) bench comprising Kiranjit Kaur Arora (President) and Suman Khanna (Member) held Sony liable for deficiency in services for failure to repair a home theatre which was within the warranty period. The bench directed Sony to replace the home theatre with a new one and pay a compensation of Rs. 5,000/- to the Complainant.
District Consumer Disputes Redressal Commission-VI, New Delhi
The District Consumer Disputes Redressal Commission-VI, New Delhi bench comprising Poonam Chaudhry (President), Bariq Ahmed (Member) and Shekhar Chandra (Member) held Air India liable for deficiency in services for the delay in delivering the Complainants' luggage, six days after they arrived in New York. The bench directed Air India to pay a compensation of Rs. 2,00,000/- to the Complainants along with Rs. 25,000/- for the litigation costs incurred by them.
District Consumer Disputes Redressal Commission-I, Jaipur (Rajasthan)
The District Consumer Disputes Redressal Commission-I, Jaipur (Rajasthan) bench comprising Nimal Sharma (Member) and Dr. Subesingh Yadav (President) held LG Electronics liable for deficiency in services for failure to repair the ACs sold to the Complainant which were within the warranty period. The bench directed LG to refund ₹ 28,950/- to the Complainant and pay a compensation of ₹ 5,000 and ₹ 3,000/- for the litigation costs incurred by the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Jio Mart liable for deficiency in services for failure to provide essential details about the manufacturer, return, refund, or installation services to the Complainant when he purchased a Chimney from the website. The bench directed it to refund Rs. 13,999/- to the Complainant and pay a compensation of Rs. 1,000/- to the Complainant.
District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana)
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Eureka Forbes of deficiency in services and unfair trade practices for failure to inform the Complainant about the critical limitations of the water purifier. The bench directed Eureka Forbes to refund the cost of the water purifier, Rs. 10,799/- and pay a compensation of Rs. 3,000/- along with Rs. 2,000/- for the litigation costs to the Complainant.
District Consumer Disputes Redressal Commission, Jalandhar (Punjab)
The District Consumer Disputes Redressal Commission, Jalandhar (Punjab) bench comprising Dr Harveen Bhardwaj (President), Jyotsna (Member) and Jaswant Singh Dhillon (Member) held Easy Day liable for unfair trade practices for charging Rs. 10/- for a non-woven fabric carry bag without providing prominent notice at the entrance of the store. The bench directed it to refund the Rs. 10/- charged for the carry bag and pay Rs. 7,000/- as compensation and litigation expenses to the Complainant.
District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh)
The District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh) bench comprising Hemanshu Mishra (President), Ms Arti Sood (Member) and Sh. Narayan Thakur (Member) held Fortis Hospital and its doctor liable for medical negligence for their failure to provide standard medical services to a patient suffering from Choledocholithiasis, a liver disease. The Hospital and the concerned doctor were directed to pay Rs. 5,00,000/- as compensation and Rs. 20,000/- as litigation costs.
District Consumer Disputes Redressal Commission, Ernakulam, Kerala
The District Consumer Disputes Redressal Commission, Ernakulam, Kerala (“District Commission”) bench comprising Shri D.B. Binu (President), Shri V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held Coolcare Refrigeration, Samsung's authorized service centre liable for deficiency in service for failure to resolve issues with the fridge which persisted even after the replacement of multiple parts.
District Consumer Disputes Redressal Commission, Ludhiana (Punjab)
The District Consumer Disputes Redressal Commission, Ludhiana (Punjab) bench comprising Sanjeev Batra (President) and Monka Bhagat (Member) held Canara Bank liable for deficiency in services for failure to inform the Complainant about the discontinuation of his insurance policy from Apollo Munich Health Insurance Company Ltd. The bench directed Canara Bank to pay a compensation of Rs. 10,000/- to the Complainant.
