Zomato's Failure To Fulfill Promise Of 'On Time Delivery' Amounts To Deficiency In Service: Chandigarh State Consumer Commission

The State Consumer Disputes Redressal Commission has granted relief to a Chandigarh resident whose order under Zomato's promotional policy "On Time or Free" was cancelled after the delivery got delayed.The Commission observed that immense physical harassment & mental agony to the complainant and amounted to "deficiency in service" and "unfair trade practice" on part of the online...