Absence Of Transaction Alert SMS, Chandigarh District Commission Holds SBI Card Liable For Failure To Avoid Unauthorized Transactions

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Surjeet Kaur Presiding (Member) and Suresh Kumar Sardana (Member) held SBI Card liable for deficiency in service for failure to resolve disputes regarding unauthorized transactions within a reasonable time frame. Brief Facts: In July and August 2019, an unauthorized individual, distinct from...

Bangalore District Commission Holds Flipkart Liable For Failure To Replace Defective Washing Machine Damaged In Transit

The Additional District Consumer Disputes Redressal Commission-II, Bangalore Urban, Karnataka bench comprising Sri Vijaykumar M. Pawale (President), Smt. V. Anuradha (Member) and Kum. Renukadevi Deshpande (Member) held Flipkart liable for deficiency in service and unfair trade practice for failure to replace a washing machine which was damaged in transit. Brief Facts: The...

U.P. State Commission Holds LIC Liable For Wrongful Repudiation Based On Insufficient Evidence

The State Consumer Disputes Redressal Commission, Uttar Pradesh bench comprising Mr Sushil Kumar (Presiding Member) and Mrs Sudha Upadhyay (Member) held LIC liable for wrongful repudiation of a valid claim. The State Commission held that LIC failed to prove that the deceased was not involved in an accident. Further, repudiation based on the nominee's status as a 'wife' was held to...

National Accreditation Board for Testing and Calibration Laboratories' Circular Mandating Entity Change For Increased Accountability Is Not Anti-Competitive: CCI

The Competition Commission of India (CCI) bench comprising Ms Ravneet Kaur (Chairperson), Mr Anil Agrawal (Member) and Mr Deepak Anurag (Member) dismissed information filed against the National Accreditation Board for Testing and Calibration Laboratories (NABL), for issuing a circular directing accredited Conformity Assessment Bodies (CABs) operating under proprietorship to transition...

Complex Events Requiring Substantial Evidence And Witnesses Cannot Be Solved By Summary Proceedings, Ambala District Commission Dismisses Complaint

The District Consumer Disputes Redressal Commission, Ambala (Haryana) bench comprising Smt. Neetu Sandhu (President), Ruby Sharma (Member) and Vinod Kumar Sharma (Member) dismissed a complaint against IDFC First Bank and Ebix Travels because the allegations involved complex events, requiring further evidence and the presence of witnesses. Therefore, the Complainant was set at liberty...

Bharti Airtel Held Liable For Unfair Trade Practice For Failure To Provide Promised Validity Of DTH Connection Pack

The District Consumer Disputes Redressal Commission-VII, South-west Delhi bench comprising Suresh Kumar Gupta (President), R.C. Yadav (Member) and Dr. Harshali Kaur (Member) held Airtel liable for failure to provide free DTH connection for the first 2 months, as promised in the package initially. The District Commission directed Airtel to refund the amount and pay Rs. 5,000/-...

Google India Has Direct Relationship With Google LLC, Ambala District Commission Allows Complaint Against Google India For Services Provided Directly By Google LLC

The District Consumer Disputes Redressal Commission, Ambala (Haryana) bench comprising Smt. Neena Sandhu (President), Smt. Ruby Sharma (Member) and Shri Vinod Kumar Sharma (Member) held Google India liable for deficiency in service for failure to provide upgraded storage despite receiving payments. It rejected the argument of Google India that the storage services were being provided...

Chandigarh District Commission Holds Miniso India Liable For Charging Rs. 12 For Carry Bag Without Priorly Informing Customer About Additional Charges

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Miniso India liable for charging Rs. 12 extra for the carry bag without informing the customer before making the payment. Brief Facts: The Complainant visited the store of Miniso India, Sector...

Booked Hotel Found 30 Km Away From Shown Location, Chandigarh District Commission Holds Stay Vista Liable And Hideaway Cottage Liable

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Stay Vista Private Limited and the Hideaway Cottage liable for deficiency in service and unfair trade practices. Stay Vista, an online hotel booking platform, failed to resolve a customer's...

Customer Asked To Wait Outside Restaurant During Covid-19 Does Not Amount To Mistreatment, Burden Of Proof On Customer: Amritsar District Commission

The District Consumer Disputes Redressal Commission, Amritsar (“District Commission”) bench comprising Mr Jagdishwar Kumar Chopra (President) and Ms Mandeep Kaur (Member) dismissed a complaint against LA Roma Pizzeria as the aggrieved customer failed to discharge the burden of proof regarding allegations of mistreatment and denial of normal water. Brief Facts: The...

No Nexus With Prior Disease, Chandigarh District Commission Holds Apollo Munich Health Insurance Co. Liable For Repudiating Claim Based On Non-Disclosure

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs. Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Apollo Munich Health Insurance Company liable for wrongful repudiation of a valid insurance claim on the pretext of non-disclosure of a prior illness. The district Commission held that there was...

Chhattisgarh State Commission Holds Oriental Insurance Co. Liable For Wrongful Repudiation Based On Overloading Despite Approval Of Revised Weight Limit

The State Consumer Disputes Redressal Commission, Chhattisgarh bench comprising Justice Gautam Chourdiya (President) and Pramod Kumar Varma (Member) held Oriental Insurance Company liable for wrongful repudiation of an accidental claim based on overloading of the vehicle at the time of the accident. The State Commission held that the gross vehicle weight was revised and approved by...