Consumer Cases
Panchkula District Commission Holds OYO Rooms, Its Registered Hotel Liable For Denying Check-in Despite Receiving Full Payment
The District Consumer Disputes Redressal Commission, Panchkula (Haryana) bench comprising Sh. Satpal (President), Dr. Sushma Garg (Member) and Dr. Barhm Parkash Yadav (Member) held Oyo Rooms and Hotel Kasauli Continental liable for failure to assure check-in, despite receiving full payment for the same. Even though the Hotel was no more tied up with Oyo, there was a lock-in requirement of...
Ernakulam District Commission Holds BATA Showroom Liable For Selling Outdated Sandals
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) held BATA Showroom (MG Road), Ernakulam liable for unfair trade practices and deficiency in service for selling outdated sandals. The sandals turned out to be defective as their soles broke into 2 pieces within 2 days of the purchase. Brief Facts: The Complainant purchased two pairs of sandals from the showroom...
Consumer Cases Weekly Round-Up: 8th to 14th April 2024
Himachal Real Estate Regulatory Authority (HPRERA) Himachal RERA Grants Relief To Non-Himachali Homebuyer, Directing Builder To Refund With Interest If State Land Laws Permission Is Not Obtained The Himachal Real Estate Regulatory Authority (HPRERA) bench comprising of Justice Dr. Srikant Badli and BC Badalia, has granted relief to a non-Himachali homebuyer under whose favor...
Kurukshetra District Commission Holds OYO, Its Registered Hotels Liable For Denying Check-In Despite Confirmed Bookings
The District Consumer Disputes Redressal Commission, Kurukshetra (Haryana) bench comprising Dr Neelima Shangla (President), Neelam (Member) and Ramesh Kumar (Member) held Oyo and 2 of its registered hotels liable for denying check-in to the Complainant, despite confirmed booking. This created significant hurdles in the career opportunity of the Complainant, for which he had made...
Negligently Leaving Keys Inside Car Contributed To Theft, Not Entitled For Insurance Amount: Ambala District Commission Dismisses Complaint
The District Consumer Disputes Redressal Commission, Ambala (Haryana) bench comprising Smt. Neena Sandhu (President), Smt. Ruby Sharma (Member) and Shri Vinod Kumar Sharma (Member) dismissed a complaint against United India Insurance Company for repudiation of a stolen car's claim. The District Commission held that the car keys were negligently left inside the car, which contributed to...
30-Year Promised Membership Validity Reduced To 5 Years, Chandigarh District Commission Holds Country Club Hospitality And Holidays Liable
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Country Club Hospitality and Holidays Limited liable for deficiency in service and unfair trade practice. The Club failed to honour the promised terms of membership and failed to rectify the issues...
Absence Of Transaction Alert SMS, Chandigarh District Commission Holds SBI Card Liable For Failure To Avoid Unauthorized Transactions
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Surjeet Kaur Presiding (Member) and Suresh Kumar Sardana (Member) held SBI Card liable for deficiency in service for failure to resolve disputes regarding unauthorized transactions within a reasonable time frame. Brief Facts: In July and August 2019, an unauthorized individual, distinct from...
Bangalore District Commission Holds Flipkart Liable For Failure To Replace Defective Washing Machine Damaged In Transit
The Additional District Consumer Disputes Redressal Commission-II, Bangalore Urban, Karnataka bench comprising Sri Vijaykumar M. Pawale (President), Smt. V. Anuradha (Member) and Kum. Renukadevi Deshpande (Member) held Flipkart liable for deficiency in service and unfair trade practice for failure to replace a washing machine which was damaged in transit. Brief Facts: The...
U.P. State Commission Holds LIC Liable For Wrongful Repudiation Based On Insufficient Evidence
The State Consumer Disputes Redressal Commission, Uttar Pradesh bench comprising Mr Sushil Kumar (Presiding Member) and Mrs Sudha Upadhyay (Member) held LIC liable for wrongful repudiation of a valid claim. The State Commission held that LIC failed to prove that the deceased was not involved in an accident. Further, repudiation based on the nominee's status as a 'wife' was held to...
National Accreditation Board for Testing and Calibration Laboratories' Circular Mandating Entity Change For Increased Accountability Is Not Anti-Competitive: CCI
The Competition Commission of India (CCI) bench comprising Ms Ravneet Kaur (Chairperson), Mr Anil Agrawal (Member) and Mr Deepak Anurag (Member) dismissed information filed against the National Accreditation Board for Testing and Calibration Laboratories (NABL), for issuing a circular directing accredited Conformity Assessment Bodies (CABs) operating under proprietorship to transition...
Complex Events Requiring Substantial Evidence And Witnesses Cannot Be Solved By Summary Proceedings, Ambala District Commission Dismisses Complaint
The District Consumer Disputes Redressal Commission, Ambala (Haryana) bench comprising Smt. Neetu Sandhu (President), Ruby Sharma (Member) and Vinod Kumar Sharma (Member) dismissed a complaint against IDFC First Bank and Ebix Travels because the allegations involved complex events, requiring further evidence and the presence of witnesses. Therefore, the Complainant was set at liberty...
Bharti Airtel Held Liable For Unfair Trade Practice For Failure To Provide Promised Validity Of DTH Connection Pack
The District Consumer Disputes Redressal Commission-VII, South-west Delhi bench comprising Suresh Kumar Gupta (President), R.C. Yadav (Member) and Dr. Harshali Kaur (Member) held Airtel liable for failure to provide free DTH connection for the first 2 months, as promised in the package initially. The District Commission directed Airtel to refund the amount and pay Rs. 5,000/-...