Consumer Cases
Hyderabad District Commission Holds IRCTC Liable For Cancelling Train Tickets One Hour Before Departure Without Valid Reasons
The District Consumer Disputes Redressal Commission – II, Hyderabad (Telangana) bench comprising Vakkanti Narasimha Rao (President) and V. Janardhan Reddy (Member) held IRCTC liable for deficiency in services for cancelling the tickets without providing adequate reasons and informing the Complainant about one hour before the train departure. Brief...
Damages Involving Motor Vehicles Must Be Adjudicated By Motor Accident Claim Tribunal, Consumer Forums Do Not Have Jurisdiction: NCDRC
The National Consumer Disputes Redressal Commission (NCDRC) bench comprising Mr Justice Sudip Ahluwalia (Presiding Member) reiterated that Consumer Fora do not have the jurisdiction to entertain claims/damages involving motor vehicles. Such claims could only be adjudicated by the Motor Accident Claim Tribunal (MACT) by virtue of Section 165 of the Motor Vehicles Act. Brief...
UPRERA Orders Builders To Name Projects, Towers, And Blocks As Per Sanctioned Map
Uttar Pradesh Real Estate Regulatory Authority (UPRERA) has issued office order directing builders to name their housing projects, Towers, and blocks as per the sanctioned map. This directive from UPRERA came after authority observed that various builders were naming their projects differently from what was originally registered with RERA. Important Points Consistent...
Hyderabad District Commission Holds Thomas Cook Liable For Failure To Refund Booking Amount Despite Medical Emergency Of Traveller
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Thomas Cook liable for deficiency in service and unfair trade practices for refusal to refund the tour package amount, despite the Complainant's medical emergency. Brief Facts: V.R. Venkatesh and...
Conditions Barring Return/Exchange Of Goods On Cash Memos Is Illegal As Per Consumer Protection Act, 2019: Ernakulam District Commission
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Shri D.B. Binu (President), Shri V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held that imposing conditions like, “Goods once sold will not be taken back or exchanged” on consumers, constitutes unfair trade practice under the Consumer Protection Act, 2019. The Department of...
Rewari District Commission Holds Aditya Birla Health Insurance Co. Liable For Wrongful Repudiation Of Claim Arising From Dengue Fever
The District Consumer Disputes Redressal Commission, Rewari bench comprising Sanjay Kumar Khanduja (President) and Rajender Parshad (Member) held Aditya Birla Health Insurance Company Limited liable of deficiency in services for repudiating the genuine claim of the Complainant who had undergone treatment for Dengue Fever. The bench directed the insurance company to reimburse the...
Telangana RERA Orders Homebuyer To Pay Remaining Amount With Interest To Builder For Failing To Make Payment on Time
The Telangana Real Estate Regulatory Authority (TSRERA/Authority ) bench comprising of Justice Dr. N. Satyanarayana (Chairperson), K. Srinivasa Rao (Member), and Laxmi Narayana Jannu (Member), has ordered the homebuyer to pay the remaining amount with interest to the builder for failing to adhere to the payment schedule. Background Facts In August 2021, Homebuyer (Complainant)...
Overcharging After Displaying Lesser Amount At Time Of Booking, Chandigarh District Commission Holds Uber Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President), Surjeet Singh (Member) and Suresh Kumar Sardana (Member) held Uber India liable for deficiency in services for charging ₹ 1334/- for a distance of 8.83 km. The bench directed Uber to pay an amount of ₹ 7000/- to the Complainant as compensation along with ₹ 3,000/-...
Failure To Refund Premium Amount Within Free Lock Period, Chandigarh District Commission Holds Max Life Insurance Co. Liable
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held Max Life Insurance Co. Ltd. Liable for deficiency in services and unfair trade practices for failure to refund the premium amount expeditiously when the Complainant requested cancellation of the subject policy...
Charging Rs. 50 Over MRP, Chandigarh District Commission Holds Van Heusen And Aditya Birla Fashion & Retail Ltd. Liable For Unfair Trade Practice
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Suresh Kumar Sardana (Member) held Van Heusen and Aditya Birla Fashion and Retail Limited liable of deficiency in services for charging Rs.50/- for taxes over Maximum Retail Price for the product. The bench directed them to refund Rs. 50/- to the Complainant and pay...
Karnataka RERA Rejects Homebuyers Complaint Of Restraining Builder From Constructing On Area Reserved for Amenities.
Karnataka Real Estate Regulatory Authority (RERA/Authority) bench, comprising Justice HC Kishore Chandra (Chairperson), Neelmani N Raju (Member), and GR Reddy (Member), rejected the homebuyers complaint of restraining the builder from constructing on the area reserved for common amenities. Accordingly, RERA held that a change in amenities location as shown in the conceptual plan...
Consumer Cases Weekly Round- Up: 18th to 24th March, 2024
Ministry of Housing and Urban Affairs (MOHUA) The Ministry Of Housing And Urban Affairs Releases Report On The Implementation Status Of The Real Estate (Regulation & Development) Act The Ministry of Housing and Urban Affairs (MOHUA) has released the implementation status report of the Real Estate (Regulation & Development) Act, 2016, commonly known as RERA, in India....