National Co-operative Consumers' Federation Excluded From Rent Control Protections Being PSU Under Rent Control Act: Bombay High Court

The Bombay High Court has held that the National Co-operative Consumers' Federation of India Ltd. (NCCF), a multi-state co-operative society, is functioning as an implementing agency of the Central Government, and qualifies as a "Public Sector Undertaking" for the purposes of Section 3(1)(b) of the Maharashtra Rent Control Act, 1999. The Court observed that the expression "Public...

Kurnool Consumer Commission Directs ICICI Lombard To Pay ₹50 Lakh Accident Insurance Claim; Holds Insurer Cannot Introduce New Conditions At Claim Stage

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, has held that insurance companies cannot reject claims on hyper-technical grounds when the occurrence of an insured event is established by cogent evidence. The Commission partly allowed a complaint filed by the nominee of...

Theft In Reserved AC Coach: Pathankot Consumer Commission Holds Northern Railway Liable

The District Consumer Disputes Redressal Commission, Pathankot, comprising President Kulwinder Singh Pannu and Member Raj Kumar Shukla, held Northern Railway liable for deficiency in service following the theft of a passenger's handbag from a reserved AC coach. The Commission observed that although Railways are generally not liable for the loss of unbooked luggage, liability...

Bank Cannot Deny Insurance Benefits By Reversing Premium After Borrower's Death: Kupwara Consumer Commission

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora , comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, has held Jammu & Kashmir Bank and PNB MetLife India Insurance Co. Ltd. liable for denying loan-linked insurance benefits after reversing the insurance premium following the borrower's death. The Commission observed that once a premium...

Solan Consumer Commission Directs Himalayan Dreams Villas To Refund ₹32 Lakh To Homebuyers For Failing To Deliver Promised Cottage

The District Consumer Disputes Redressal Commission, Solan, Himachal Pradesh, has held Himalayan Dreams Villas Pvt. Ltd. and its authorised signatory Vicar Walia liable for deficiency in service for failing to construct and hand over a promised cottage to homebuyers despite receiving ₹32 lakh towards the project. The Commission directed the developer to refund the amount with...

EPFO Liable For Deficiency In Service For Arbitrarily Rounding Down Employee's Service Period: Kangra Consumer Commission

The District Consumer Disputes Redressal Commission, Kangra at Dharamshala (Himachal Pradesh), comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, held the Employees' Provident Fund Organisation (EPFO) liable for deficiency in service. It found that the EPFO had arbitrarily rounded down the complainant's service period without evidence while calculating his...

J&K Consumer Commission Holds J&K Bank Liable For Crediting FDR Proceeds To Third Party Without Valid Mandate

The Jammu & Kashmir State Consumer Disputes Redressal Commission, Jammu, comprising President (O) Smt. Nighat Sultana and Member Sh. Maheep Gupta, held Jammu & Kashmir Bank guilty of deficiency in service for unauthorisedly crediting the maturity proceeds of the complainant's Fixed Deposit Receipts (FDRs) to a third-party account without a valid mandate. The Commission observed that...

Delhi Consumer Commission Holds Bata Liable For Not Displaying Prior Notice On Carry Bag Charges

The District Consumer Disputes Redressal Commission, South Delhi, comprising President Ms. Monika A. Srivastava and Member Ms. Kiran Kaushal, held Bata India Pvt. Ltd. liable for deficiency in service for failing to properly inform customers, before purchase, through prominent notices displayed at the store, that paper carry bags were chargeable and optional. The Commission observed...

Medical Negligence In Infant Circumcision: Malappuram Consumer Commission Awards ₹50 Lakh Compensation

The District Consumer Disputes Redressal Commission, Malappuram, comprising President Sri V. Ravindran and Members Smt. R. Bindu and Sri K. Muhammed Ismail, held a doctor and a private hospital liable for medical negligence and deficiency in service. Observing that the opposite parties failed to explain the infant's severe injuries and that the hospital lacked adequate hygiene and...

Chandigarh Consumer Commission Order Asics India To Refund Price Of Defective Shoes, Pay Rs.10,000 Compensation

The Chandigarh Consumer Disputes Redressal Commission held Asics India Pvt. Ltd. liable for deficiency in service and unfair trade practice for failing to replace or refund the amount for a defective pair of running shoes, despite approving the consumer's claim for exchange. The bench presided by Mr. Amrinder Singh Sidhu along with Mr. Brij Mohan Sharma as member directed the shoe company...

Confirmed Booking, No Check-In: Consumer Commission Holds OYO Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission, Thiruvananthapuram, comprising President Sri P.V. Jayarajan and Members Smt. Preetha G. Nair and Sri Viju V.R., has held OYO Hotels and Homes Pvt. Ltd. and its partner hotel jointly liable for deficiency in service and unfair trade practice for denying a consumer check-in despite a confirmed and fully paid booking. The Commission observed...

Immigration Consultant Liable For Misrepresenting Canadian College Admission, Chandigarh Consumer Commission Orders ₹12.35 Lakh Refund

The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising President Mr. Amrinder Singh Sidhu and Member Mr. B.M. Sharma, has held Ravinder Singh, proprietor of BB Council, an immigration consultancy, and Pushpinder Kaur liable for deficiency in service and unfair trade practice for misrepresenting that a student's admission to a Canadian college had been secured...