National Insurance Co. Can't Deny Fire Insurance Claim While Relying On Surveyor's Report: Baramulla Consumer Commission

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, directed National Insurance Company Ltd. to compensate a shopkeeper for losses suffered in a fire incident after holding that the insurer could not deny receipt of the claim while simultaneously relying on a surveyor's report prepared pursuant to...

States With Less Than 1000 Consumer Cases May Abolish Some District Commissions : Supreme Court

The Supreme Court recently clarified that States where the total pendency of consumer cases is below 1,000 may abolish some District Consumer Disputes Redressal Commissions and entrust their work to serving judicial officers, subject to the prior concurrence of the jurisdictional High Court. The direction was issued in continuation of the Court's February 11, 2026 order, which had...

Delhi Consumer Commission Declares Its Own Refund Order 'Non-Est' After NCLT-Approved Plan-A Is Implemented

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, held that its earlier refund order in favour of the homebuyers had become non-est and incapable of execution in view of the subsequent approval and implementation of the NCLT-approved Plan-A. The Commission held...

HP Liable For Concealing Laptop Display Panel Specifications: Ranga Reddy Consumer Commission

The District Consumer Disputes Redressal Commission, Ranga Reddy, comprising President Smt. Chinthineni Latha Kumari and Members Smt. Madhavi Sasanakota and Smt. K. Kathiyayani Khanday, held HP India Sales Private Limited guilty of deficiency in service and unfair trade practice for concealing the laptop's display panel specifications, using misleading advertisements, and wrongfully denying...

Health Insurance Policy Cancellation: Gurugram Consumer Commission Holds Niva Bupa, Yashoda Hospital Liable

The District Consumer Disputes Redressal Commission, Gurgaon, comprising President Shri Sanjeev Jindal and Members Ms. Jyoti Siwach and Ms. Khushwinder Kaur, held Yashoda Superspeciality Hospital and Niva Bupa Health Insurance Company Limited guilty of deficiency in service in a case where the complainant alleged arbitrary cancellation of his health insurance policy and irregular hospital...

NCDRC Condones 1453-Day Delay In Filing Revision Petition, Grants Benefit Of Section 14 Limitation Act

The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice Saroj Yadav (Presiding Member), condoned a delay of 1453 days in filing a revision petition by Opposite Party M/s Koncept Automobiles Pvt. Ltd., holding that the period spent bona fide prosecuting remedies before different judicial forums was liable to be excluded under Section 14 of the Limitation Act. The...

Insurer Not Liable For Theft Loss If Policy Doesn't Cover Burglary: Gujarat State Consumer Commission

The Gujarat State Consumer Disputes Redressal Commission, Ahmedabad, comprising A.C. Raval (Presiding Member) and P.R. Shah (Member), upheld the dismissal of a consumer complaint against Shriram General Insurance Co. Ltd., holding that an insurer cannot be compelled to indemnify theft or burglary losses when the insurance policy does not cover such risks. The Commission further held that...

Ernakulam Consumer Commission Holds Qatar Airways Liable For Denying Boarding On Return Journey

The District Consumer Disputes Redressal Commission, Ernakulam, comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N., held Qatar Airways guilty of deficiency in service and unfair trade practice for allowing a family to travel from Italy to India after verifying their travel documents, but subsequently refusing to permit their minor children to complete the...

Life Insurance Policy Cannot Be Equated With Recurring Deposit; Maturity Proceeds Depend on Policy Terms and Risk Factors: J&K State Commission

The Jammu & Kashmir State Consumer Disputes Redressal Commission (JKSCDRC), Jammu, comprising Smt. Nighat Sultana (President (O)) and Sh. Maheep Gupta (Member), has upheld the dismissal of a consumer complaint against the Life Insurance Corporation of India (LIC), holding that a life insurance policy cannot be equated with a recurring deposit, as the maturity proceeds depend upon...

Consumer Commissions Cannot Decide Disputes Relating To Electricity Theft Allegations: Punjab Consumer Commission

The District Consumer Disputes Redressal Commission, Ferozepur ,comprising President Kiranjit Kaur Arora and Member Suman Khanna dismissed a consumer complaint seeking installation of an agricultural electricity connection, holding that Consumer Commissions lack jurisdiction to entertain disputes relating to unauthorized use of electricity under Section 126 and offences of electricity theft...

CCPA Holds Chaayos Guilty Of Unfair Trade Practice For Levying Mandatory Service Charge, Imposes ₹50,000 Penalty

The Central Consumer Protection Authority (CCPA) has held Chaayos (Sunshine Teahouse Pvt. Ltd.) guilty of indulging in unfair trade practices by levying service charge on customers despite clear legal guidelines prohibiting mandatory service charges in restaurants. The order was passed by a Bench comprising Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra in suo motu...

Delhi State Consumer Commission Directs Cooperative Society To Refund Homebuyers For 15-Year Delay In Flat Possession

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has held Sanchar Nest Sahkari Awas Samiti Ltd. guilty of deficiency in service for failing to hand over possession of residential flats to two homebuyers even after nearly 15 years. Observing that non-delivery of possession constitutes a "continuous...