Consumer Cases
Consumer Court Directs Maruti Suzuki To Replace Car With E-20 Compliant Model
If the replacement is not done within 45 days, the Court ordered the manufacturer to refund the vehicle cost of Rs 20.5 lakh along with registration charges.
Bus Operator Liable For Loss Of Passenger's Suitcase Due To Staff Negligence: Bastar Consumer Commission
The District Consumer Disputes Redressal Commission, Uttar Bastar Kanker, comprising President Smt. Sujata Jaswal and Member Shri Dakeshwar Soni, has held Mahindra Travels and its Manager liable for deficiency in service for losing a passenger's suitcase during a bus journey.The Commission observed that once a transport operator takes custody of a passenger's luggage, it owes a duty of...
Passenger Forced To Purchase Last-Minute Tickets After Flight Disruption: Chandigarh Consumer Commission Holds IndiGo, Turkish Airlines Liable
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh, comprising President Pawanjit Singh and Member B.M. Sharma, has partly allowed a consumer complaint against IndiGo Airlines and Turkish Airlines. The Commission held the airlines liable for deficiency in service after a sudden flight disruption forced the complainant to purchase expensive last-minute tickets to...
Chandigarh Consumer Commission Holds Diet Clinic Liable For Failure To Provide Promised Personalized Diet Services
The Chandigarh District Consumer Disputes Redressal Commission, presided by Mr. Pawanjit Singh along with Mr. B.M. Sharma as a member, has directed a Diet Clinic based in Chandigarh to refund Rs.28,000/- to a woman on account of failure to provide personalized diet plans as promised to her. The Commission held that despite receiving payment for personalized diet services, the Diet...
Failure To Refund Cancelled Booking Amount: Chandigarh Consumer Commission Holds Airbnb Liable
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising President Mr. Amrinder Singh Sidhu and Member Mr. B.M. Sharma, has partly allowed a consumer complaint against Airbnb India Pvt. Ltd. for failing to refund a booking amount despite acknowledging the complainant's entitlement to the refund. The Commission held that Airbnb's failure to process the refund...
Federal Bank Liable For Illegally Retaining Borrower's Original Title Deeds After Loan Closure: Palakkad Consumer Commission
The District Consumer Disputes Redressal Commission, Palakkad, comprising President Sri Vinay Menon V. and Members Smt. Vidya A. and Sri Krishnankutty N.K., has held Federal Bank liable for deficiency in service for arbitrarily retaining a borrower's original title deeds for more than a year after closure of the secured loan. The Commission observed that the bank failed to justify the...
Hostel Directed To Refund Rs.30,000 To Student Over Poor Food, Lack Of Wi-Fi And Maintenance: Kangra Consumer Commission
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, comprising President Mr. Hemanshu Mishra and Members Ms. Arti Sood and Sh. Narayan Thakur, held Nalanda Living Hostel liable for deficiency in service. The Commission observed that accepting upfront commercial charges while failing to provide basic, habitable amenities such as palatable food and internet...
Delhi Consumer Commission Holds Forbcorp Liable For Deficient Holiday Services
The District Consumer Disputes Redressal Commission, South Delhi Comprising Monika A. Srivastava (President) and Kiran Kaushal (Member), has held Forbcorp Private Limited liable for deficiency of service for failing to provide the promised holiday services. The Commission allowed the complaint and held that an agreement denying a refund under any circumstances is unconscionable and amounts to...
Vishal Mega Mart Liable For Selling Expired Maggi Noodles; Kurnool Consumer Commission
The District Consumer Disputes Redressal Commission, Kurnool, comprising President Karanam Kishore Kumar and Member S. Nazima Kausar, has held Vishal Mega Mart liable for selling an expired packet of Maggi Atta Instant Noodles. The Commission observed that the sale of expired food products constitutes a grave violation of consumer rights and poses a significant threat to public health...
Reliance Retail Liable For Selling Expired Instant Noodles; Retailers Cannot Shift Burden To Consumers To Check Expiry Date: Kangra Consumer Commission
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, comprising President Mr. Hemanshu Mishra and Members Ms. Arti Sood and Sh. Narayan Thakur, has held Reliance Retail Limited liable for deficiency in service and unfair trade practice for selling an expired packet of instant noodles to a consumer. The Commission observed that a retailer has a statutory and...
Advocates Can't Be Sued For 'Deficiency' In Service Under Consumer Protection Act: Andhra Pradesh High Court
The Andhra Pradesh High Court has reiterated that complaints alleging deficiency in legal services rendered by advocates are not maintainable under the Consumer Protection Act, 2019 observing that the services of an advocate are rendered under a contract of personal service, which stands excluded from the definition of "service" under the Act. [2026 LiveLaw (AP) 120]A Division Bench of...
Authorised Maruti Dealer Liable For Failing To Repair Accident-Damaged Vehicle Within Promised Time: MP State Consumer Commission
The Madhya Pradesh State Consumer Disputes Redressal Commission, Bhopal, comprising President Justice Smt. Sunita Yadav and Member Dr. (Mrs.) Monika Malik, has upheld the District Consumer Commission's finding that Shubh Motors Private Limited, an authorised Maruti Suzuki dealer, was guilty of deficiency in service for failing to repair and deliver a customer's accident-damaged vehicle within...