Consumer Cases
Personal Disputes Not Covered Under Abuse Of Dominance, CCI Dismisses Complaint Against New Okhla Industrial Development Authority
The Competition Commission of India bench comprising Ms Ravneet Kaur (Chairperson), Mr Anil Agrawal (Member) and Ms Sweta Kakkad (Member) dismissed an Information submitted against New Okhla Industrial Development Authority (Noida) alleging abuse of dominance in the relevant market of sales/auctions or allotting residential plots. The Commission held that the matter seemed to be more of...
Banks Must Inform Customers About Discontinuation Of Insurance Policies Obtained Through Them, Ludhiana District Commission Holds Canara Bank Liable
The District Consumer Disputes Redressal Commission, Ludhiana (Punjab) bench comprising Sanjeev Batra (President) and Monka Bhagat (Member) held Canara Bank liable for deficiency in services for failure to inform the Complainant about the discontinuation of his insurance policy from Apollo Munich Health Insurance Company Ltd. The bench directed Canara Bank to pay a compensation of...
Recurring Issues With Refrigerator, Ernakulam District Commission Holds Samsung's Authorized Service Provider Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission, Ernakulam, Kerala (“District Commission”) bench comprising Shri D.B. Binu (President), Shri V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held Coolcare Refrigeration, Samsung's authorized service centre liable for deficiency in service for failure to resolve issues with the fridge which persisted even...
Deviation From Standard Medical Practice During Choledocholithiasis Treatment, Kangra District Commission Holds Fortis Hospital, Its Doctor Liable
The District Consumer Disputes Redressal Commission, Kangra (Himachal Pradesh) bench comprising Hemanshu Mishra (President), Ms Arti Sood (Member) and Sh. Narayan Thakur (Member) held Fortis Hospital and its doctor liable for medical negligence for their failure to provide standard medical services to a patient suffering from Choledocholithiasis, a liver disease. The Hospital and...
Right To Know In Advance About Additional Cost For Carry Bags, Jalandhar District Commission Holds Easy Day Liable For Charging Rs. 10 For Carry Bag
The District Consumer Disputes Redressal Commission, Jalandhar (Punjab) bench comprising Dr Harveen Bhardwaj (President), Jyotsna (Member) and Jaswant Singh Dhillon (Member) held Easy Day liable for unfair trade practices for charging Rs. 10/- for a non-woven fabric carry bag without providing prominent notice at the entrance of the store. The bench directed it to refund the Rs. 10/-...
Hyderabad District Commission Holds Eureka Forbes Liable For Sale Of Purifier Without Intimation Of Associated Risks
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Eureka Forbes of deficiency in services and unfair trade practices for failure to inform the Complainant about the critical limitations of the water purifier. The bench directed Eureka Forbes to refund the cost of...
Hyderabad District Commission Holds Jio Mart Liable For Failure To Provide Essential Product Details For Consumers To Make Informed Choice
The District Consumer Disputes Redressal Commission – I, Hyderabad (Telangana) bench comprising B. Uma Venkata Subba Lakshmi (President) and D. Madhavi Latha (Member) held Jio Mart liable for deficiency in services for failure to provide essential details about the manufacturer, return, refund, or installation services to the Complainant when he purchased a Chimney from the website....
Consumer Cases Weekly Round Up: 19th To 25th February, 2024
Supreme Court Medical Negligence | Supreme Court Awards Rs 10 Lakh Compensation To Patient Who Developed Hoarseness In Voice After Trainee Gave Anaesthesia Case Title: J. DOUGLAS LUIZ (SINCE DECEASED) THROUGH LEGAL REPRESENTATIVES VERSUS MANIPAL HOSPITAL | CIVIL APPEAL NO.1700 OF 2024 Citation: 2024 LiveLaw (SC) 134 The Supreme Court recently awarded Rs. 10 lakhs...
Kasaragod District Commission Holds Pizza Hut Liable For Charging Excessively For Lime Water And Failure To Provide A.C. Services
The Consumer Disputes Redressal Commission, Kasaragod (Kerala) bench comprising Krishnan K (President) and Beena KG (Member) held Pizza Hut liable for deficiency in services and unfair trade practices for failure to provide air conditioning services and charging Rs. 99/- for one glass of lime water, whereas the prevailing standard rate was Rs. 10/-. The bench directed Pizza Hut...
Prior Notice Mandatory For Penalising HUF For Conducting Business Activity Via Savings Account, Ludhiana District Commission Holds SBI Liable
The District Consumer Disputes Redressal Commission, Ludhiana (Punjab) bench comprising Sanjeev Batra (President) and Monika Bhagat (Member) held State Bank of India liable for deficiency in services for deducting Rs.7183/- from the Complainant's account labelling as “other miscellaneous services” without providing adequate notice and satisfactory reasons. The bench directed the bank...
U.P. State Commission Holds LIC Liable For Wrongful Repudiating Of Claim Based On Deceased's Smoking Habits
The State Consumer Disputes Redressal Commission, Uttar Pradesh held LIC liable for wrongfully repudiating a valid claim based on the reason that the deceased failed to disclose the fact that he used to smoke cigarettes and bidis, at the inception of the policy. The State Commission held that LIC failed to prove the pre-existence of a lung disease. Further, it failed to prove that...
Panchkula District Commission Holds Amazon Liable For Failure To Refund Damaged Foot Massager, Orders Refund And Compensation
The District Consumer Disputes Redressal Commission, Panchkula (Haryana) bench comprising Satpal (President), Dr Sushma Garg (Member) and Dr Barhm Parkash Yadav (Member) held Amazon liable for deficiency in services for selling a foot massager which was severely damaged due to torn packaging to the Complainant and failure to refund the amount. The bench directed Amazon to refund the sum...