Consumer Cases
Banks Ought To Investigate Fraudulent Transactions Per RBI Guidelines, Panchkula District Commission Holds SBI Liable
The District Consumer Disputes Redressal Commission, Panchkula bench comprising Satpal (President), Dr Sushma Garg (Member) and Dr Barhm Parkash Yadav (Member) held State Bank of India liable for deficiency in services for its failure to provide safety and security of electronic banking transactions which resulted in unauthorized transactions of Rs. 64,999/- from the Complainant's...
Lapse Of Policy Due To Insurance Co's Error, Jodhpur District Commission Holds Future General Insurance Solutions Liable
The District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan) bench comprising Dr. Shyam Sundar (President) and Afsana Khan (Member) held Future General Total Insurance Company liable for deficiency in service for wrongfully charging the insured based on 'no-payment received' despite faulting at its end. The District Commission concluded that the insurance company committed...
Failure To Settle Personal Accidental Insurance Policy, Panipat District Commission Holds PNB Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission, Panipat (Haryana) held Punjab National Bank liable for deficiency in services for failure to settle the claim of Rs. 18 lakh after the demise of a valid policyholder. The bench directed PNB to pay the claim amount of Rs. 18 lakh to the nominee and pay Rs. 5,000 compensation along with Rs. 5,500 for the litigation costs incurred...
Panchkula District Commission Holds GoIbibo & Aeroflot Airlines Liable For Failure To Inform Flight Rescheduling, Provide Vegetarian Meal
The District Consumer Disputes Redressal Commission, Panchkula bench comprising Satpal (President), Sushma Garg (Member) and Dr. Barhm Parkash Yadav (Member) held GoIbibo and Aeroflot Airlines for negligence and deficiency in services for failure to inform the Complainant about the rescheduling of the flight and failure to provide vegetarian food to the Complainant. The bench directed...
Jodhpur District Commission Holds AU Small Finance Bank For Failure To Sanction Requested Amount Despite Issuing Acceptance Letter
The District Consumer Disputes Redressal Commission-II, Jodhpur (Rajasthan) bench comprising Mr Shyam Sundar (President) and Mr Balvir (Member) held AU Small Finance Bank Ltd. Liable for deficiency in service and unfair trade practice for failure to sanction the loan for the requested amount despite issuing a letter of acceptance to the Complainant, leading to a great financial loss to...
Chandigarh District Commission Holds Punjab State Federation Of Corporative Housing Building Society Liable For Unreasonable Delay, Unilateral Change In T&C
The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President), Surjeet Singh (Member) and Suresh Kumar Sardana (Member) held Punjab State Federation of Cooperative House Building Society Ltd. liable for deficiency in services and unfair trade practices for collecting money without the final sanction of the layout by the authorities...
No Proof Of Theft Of Gold Chain From Compartment, M.P. State Commission Allows Western Central Railways' Appeal
The State Consumer Disputes Redressal Commission, Madhya Pradesh bench comprising Shri A.K. Tiwari (President) and Dr. Shrikant Pandey (Member) allowed an appeal filed by Western Central Railway against the order of the District Commission, Katni, Madhya Pradesh. The matter pertained to an alleged snatching of the Complainant's gold chain from outside of the train window while sleeping...
Documents Destroyed Due To Fire In Storage Area, Kolkata District Commission Holds IDBI Bank Liable
The District Consumer Disputes Redressal Commission Kolkata Unit – II (West Bengal) bench comprising Sukla Sengupta (President) and Reyazuddin Khan (Member) held IDBI Bank liable of deficiency in services for its failure to take utmost care of security and safety of the original documents stored in its storage facility which resulted in destruction of the original documents in a...
Panchkula District Commission Holds Max Life Insurance Co. Liable For Failure To Provide Payment Breakdown And Wrongfully Increasing Premiums
The District Consumer Disputes Redressal Commission, Panchkula (Haryana) bench comprising Satpal (President), Dr Sushma Garg (Member) and Dr Barhm Parkash Yadav (Member) held Max Life Insurance Co. Ltd liable for deficiency in services for failure to provide a breakdown of the bonus payment after the maturity of the insurance and for arbitrarily increasing the premium. The bench directed...
Failure To Refund Air Ticket Price Booked During Covid-19, Hyderabad District Commission Directs Etihad To Process Refund, Pay Compensation
The District Consumer Disputes Redressal Commission-III, Hyderabad (Telangana) bench comprising Ram Gopal Reddy (President), J Shyamala (Member) and R Narayan Reddy (Member) held Etihad Airways liable for deficiency in services and unfair trade practices for failure to refund the air ticket price following the cancellation of flight due to COVID-19 restrictions. The bench directed it...
Rohtak District Commission Holds Reliance Trends Liable For Charging Rs. 7 For Carry Bag Having Its Logo
The District Consumer Disputes Redressal Commission Rohtak (Haryana) bench comprising Nagender Singh Kadian (President), Tripti Pannu (Member) and Vijender Singh (Member) held Reliance Trends and its parent company, Reliance Retail liable for unfair trade practices for charging Rs. 7/- for carry big without the consent of the Complainant. Brief Facts: Ms....
Bhatinda District Commission Holds Vishal Mega Mart And Air Plaza Retail Liable For Failure To Honour 'Buy One Get One Free' Scheme
The District Consumer Disputes Redressal Commission, Bathinda (Punjab) bench comprising Justice RL Mittal (President) and Sharda Attari (Member) held Vishal Mega Mart and its parent company, Air Plaza Retail Holdings Pvt. Ltd., liable for deficiency of services for charging the price for an item which was advertised as “buy one get one free”. The bench directed them to pay the...