Issuance Of Unsolicited ATM Cards And Failure To Avoid Fraudulent Transactions, Gurgaon District Commission Holds SBI Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) held State Bank of India liable for deficiency in service for its failure to ensure the safety of the Complainant's debit card and bank account. SBI issued 2 unsolicited ATM cards within a short...

Unilateral Cancellation Of Ticket And Denial Of Refund, Gurgaon District Commission Holds Yatra Online And British Airways Liable

The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) held Yatra Online and British Airways liable for unilateral cancellation of the Complainant's ticket and subsequent denial for adequate refund or resolution for over 2 years. The District Commission asked them...

Issuance Of Poorly Printed Bills On Low-Quality Paper With Inferior Ink Is 'Unfair Trade Practice': Ernakulam District Commission

The Consumer Disputes Redressal Commission at Ernakulam recently held that the issuance of poorly printed bills on low-quality paper or with inferior ink amounts to 'deficiency of service' or 'unfair trade practice'. The Bench comprising President D.B. Binu, and Members V. Ramachandran and Sreevidhia T.N. relied upon the decision in Tata Chemicals Ltd. vs Skypak Couriers Pvt. Ltd. (2001),...

Burden Of Proof For Manufacturing Defect Is On Complainant, Ernakulam District Commission Dismisses Complaint Against Skoda Auto And Its Seller

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Mr D.B. Binu (President), Mr Ramachandran (Member) and Mrs Sreevidhia T.N. (Member) dismissed a complaint against Skoda Auto India Pvt. Ltd. and its seller Marikar Engineers Pvt. Ltd. Skoda Division, Chakkal Bypass. The reason for the dismissal was that the Complainant could not prove...

Postal Departments Not Exempted From Liability For Delay Under Consumer Protection Act, Bihar State Commission Upholds Rs. 3 Lakhs Compensation

The State Consumer Disputes Redressal Commission, Bihar bench comprising Mr Justice Sanjay Kumar (President) and Mr Ram Prawesh Das (Member) held the Postal Office, Rohtas liable for delaying the admission application by 19 days due to which the Complainant’s son could not get admission in JNU, Delhi. The State Commission held that the Consumer Protection Act provides...

Mizoram State Commission Orders LPG Gas Distributors To Follow Guidelines

The State Consumer Disputes Redressal Commission, Mizoram bench comprising Dr. Lalthansangi (Interim President), Lalhmingmawia (Member), Sanny Tochhong (Member) and C. Lalrinkima (Member) directed the LPG gas distributors in Mizoram to carry fair trade practice by implementing the LPG Marketing Discipline Guidelines fully and by establishing an online ‘booking and delivery’ system...

Person Can’t Claim Insurance Amount If Policy Is Not Transferred In His/her Name, Andhra Pradesh Commission Allows National Insurance Co’s Appeal

The Andhra Pradesh State Consumer Disputes Redressal Commission bench comprising Smt. C.V.S. Bhaskaram (Woman Member) and Sri B. Srinivasa Rao (Member), allowed an appeal filed by National Insurance Company Limited. This appeal contested the ruling of the District Commission, Machilipatnam (A.P.), which held the Insurance Company liable for payment and compensation despite the policy...

Death Of 18 ICU Patients In Chennai Hospital During 2015 Floods: State Consumer Commission Directs MIOT Hospital To Pay 20 Lakh Compensation

The Tamil Nadu State Consumer Disputes Redressal Commission has allowed a significant complaint filed against MIOT Hospital, alleging negligence and service deficiency on their part. According to the complaint the hospital failed to anticipate and manage flooding during the rainy season despite warnings from government agencies. This negligence resulted in a power outage where critical...

Consumer Cases Weekly Digest: 20th to 26th November 2023

Supreme Court BMW Car Damage: Supreme Court Refuses Claim For Replacement; Says Insured Can't Claim Anything More Than Insurance Policy Coverage Case Title: Bajaj Allianz General Insurance Co.Ltd. V. Mukul Aggarwal, CIVIL APPEAL NO.1544 OF 2023 Citation: 2023 LiveLaw (SC) 1000 The Supreme Court on Monday (20.11.2023) reiterated that an insured cannot claim anything more...

Can’t Raise Objections Regarding Nature Of Insured Property At Later Stage, NCDRC Dismisses Bajaj Allianz General Insurance Co.’s Appeal

The National Consumer Disputes Redressal Commission (NCDRC) bench, comprising Mr Subhash Chandra (Presiding Member) and Dr Sadhna Shaker (Member), dismissed an appeal filed by Bajaj Allianz General Insurance Company challenging the order of the Goa State Commission. The NCDRC dismissed the Insurance Company's objections concerning the classification of the property, which the...

"Electricity Connection Cannot Be Disconnected Without First Serving Notice": East Delhi Commission Orders BSES To Restore Electricity Along With Compensation

The East Delhi District Consumer Disputes Redressal Commission allowed a consumer complaint against BSES (Electricity Provider) regarding an unauthorized disconnection of electricity from two meters at a Delhi residence. The complainant, residing at premises with both commercial and domestic meters faced a power cut after receiving bills not in his name. BSES disconnected...

Failure To Refund Pre-Paid Amount Despite Order Cancellation: Cooch Behar Consumer Commission Holds Amazon India Liable, Orders Refund And Compensation

The Cooch Behar District Consumer Disputes Redressal Commission presided by Mrs. Rumpa Mandal along with Mr. Subhas Chandra Guin as member allowed a consumer complaint against Amazon India. The dispute was regarding a purchase made through Amazon for 30 items of Daffodils Mosquito Bug Bird Net Transparent White Barriers by the complainants. Despite payment of Rs. 17,970/- in advance,...