Consumer Cases
Consumer Cases Weekly Round-Up: 1st January To 7th January 2024
State Consumer Disputes Redressal Commission, Uttar Pradesh Unable To Prove Ankle Fracture Due To Rock Climbing Game, U.P. State Commission Dismisses Appeal Against Grand Venice Mall & Game Operators Case Title: Rachit Srivastava vs Grand Venice Mall and Others The State Consumer Disputes Redressal Commission, Uttar Pradesh bench comprising Mr Justice Ashok Kumar...
Unauthorized Transactions From Fastag, Ambala District Commission Directs SBI To Refund Amount, Pay Compensation
The District Consumer Disputes Redressal Commission Ambala (Haryana) bench comprising Neena Sandhu (President), Ruby Sharma (Member) and Vinod Kumar Sharma (Member) held State Bank of India for unauthorized deductions from the Complainant's Fastag account issued by the bank. The bench noted that the amount was deducted from the Complainant's account at a time when his car did not even...
Delay In Delivery Of Number Plate And Registration Certificate, Kangra District Commission Holds Mahindra Tractors Dealer Liable
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala (Himachal Pradesh) bench comprising of Hemanshu Mishra (President), Arti Sood and Narayan Thakur (Members) held Mahindra Tractors dealer liable of deficiency in service for delay in delivery of high security registration plate/number plate and registration certificate to the Complainant. The bench directed it to...
Heating And Battery Replacement Issues, Kozhikode District Commission Directs HP India To Pay Rs. 25k Compensation
The District Consumer Disputes Redressal Commission Kozhikode (Kerala) bench comprising of P.C Paulachen (President), V Balakrishnan (Member) and Priya S (Member) held HP India liable for deficiency in service for selling a laptop which started experiencing multiple issues within a few days of its purchase. HP India further failed to sufficiently resolve the Complainant's...
HRERA Affirms Allottee's Right To Refund In Case Of Delayed Possession, Orders Manglam Multiplex To Refund Earnest Money To Buyers
The Haryana Real Estate Regulatory Authority, Gurugram bench comprising of Ashok Sangwan (Member) held Manglam Multiplex Private Limited liable for forfeiture of earnest money paid by the Complainants after the Complainants cancelled the booking for a unit in Section 65 of Gurugram. The bench directed it to refund the earnest money paid by the Complainant and reiterated the allottee's unequivocal and absolute right to seek a refund if the promoter fails to deliver possession within the...
NCDRC Holds Godrej Properties Liable For Deficiency In Service
The National Consumer Disputes Redressal Commission, headed by Subhash Chandra as President, held Godrej Properties liable for deficiency in service over refusal to refund the earnest money paid by the complainant, even following the cancellation of the purchase. Brief Facts of the Case The complainants booked a villa from Godrej Properties for Rs.5.00 lakh but did not receive...
Visakhapatnam District Commission Holds Union Bank Of India Liable For Failure To Investigate Unauthorized Transactions, Orders Refund And Compensation
The District Consumer Disputes Redressal Commission-II, Visakhapatnam (Andhra Pradesh) bench comprising Smt. G. Venkateswari (President), Smt. P. Vijaya Durga (Member) and Sri Karaka Ramana Babu (Member) held Union Bank of India liable for deficiency in service for its failure to investigate a couple of unauthorized transactions made from the Complainant's account. The...
West Delhi District Commission Holds National Insurance Co. Liable For Repudiating Patient's Claim Based On 3rd-Party Administrator's Reports
The District Consumer Disputes Redressal Commission-II, West Delhi bench comprising Ms Sonica Mehrotra (President), Ms Richa Jindal (Member) and Mr Anil Kumar Koushal (Member) held National Insurance Company Ltd. liable for arbitrary repudiation of a valid insurance claim filed by the Complainant who was hospitalized to Maharaja Agrasen Hospital, Punjabi Bagh. By giving weight to...
Banks Ought To Exercise Due Diligence To Avoid Issuance Of Cheque-book To Unauthorized Persons, West Delhi District Commission Holds Bank of India Liable
The District Consumer Disputes Redressal Commission-III, West Delhi bench comprising Ms Sonica Mehrotra (President), Ms Richa Jindal (Member) and Mr Anil Kumar Koushal (Member) held Bank of India, Kirti Nagar branch liable for failure to exercise due diligence under RBI'S Cheque Truncating System (CTS) Scheme and Negotiable Instruments Act, 1881. The bank's negligence led to the issuance...
Charging Rs. 15 Extra Despite Applicable Discount, Jaipur District Commission Holds Reliance Retail And Its Dealer Liable For Unfair Trade Practices
The District Consumer Disputes Redressal Commission-II, Jaipur (Rajasthan) bench comprising Shri Gyarsi Lal Meena (President) and Smt. Hemlata Agrawal (Member) held Reliance Retail Limited and its dealer, Ranger Firms Limited liable for deficiency in service and unfair trade practice for charging Rs. 15 in excess of the products' value after applying the discount. They were...
West Delhi District Commission Directs Rao IIT Academy To Refund Fee To Student Who Couldn't Attend Classes Due To Transfer
The District Consumer Disputes Redressal Commission-III, West Delhi bench comprising Ms Sonica Mehrotra (President), Ms Richa Jindal (Member) and Mr Anil Kumar Koushal (Member) held Rao IIT Academy liable for refunding the fee to the Complainant, whose daughter did not attend one single class due to the Complainant's transfer. The District Commission noted that despite having...
Udaipur District Commission Holds Amazon Liable For Deficiency In Service For Failure To Refund Purchase Amount After Receiving Returned Product
The District Consumer Disputes Redressal Commission, Udaipur (Rajasthan) bench comprising Shri Prakash Chandra Pagaria (President) and Shri Jai Dixit (Member) directed Amazon to refund the purchase price of the shoes returned by the Complainant. The District Commission held that Amazon did not make an effort to clarify its contention regarding the return of the wrong product...