The Late Arrival of Trains Without Justifiable Reasons Places Liability On The Railway Authorities: Ernakulam District Commission

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Mr. D.B. Binu (President), Mr. Ramachandran (Member) and Mrs. Sreevidhia T.N. (Member) stated that the passengers have the right to timely and quality services and shouldn't be subject to the whims of the administration. It was further asserted that the Railways must provide valid reasons for...

South Mumbai District Commission Holds Blinkit Liable For Failure To Refund Price For Undelivered Grocery Item

The South Mumbai District Consumer Disputes Redressal Commission (Maharashtra) bench comprising Shri Pradeep G. Kadu (President), Smt. S.A. Petkar (Member) and Smt. G.M. Kapse (Member) held Blinkit liable for failure to refund the cost price of an undelivered grocery item. The District Commission directed Blinkit to refund the amount, and pay Rs. 5000/- as compensation and Rs....

Regulating Dark Patterns; A Step to Fortify Consumer Autonomy?

On 30th November, 2023, the Central Consumer Protection Authority (“CCPA”) notified guidelines for the prevention and regulation of dark patterns (“Guidelines”) fortifying consumers' interest. The growing reliance on e-commerce platforms surpassing traditional marketplaces urged the country's top consumer watchdog to establish guidelines protecting consumer interests online. An average consumer would have come across that red-blinking line saying, “hurry up! only few left” or...

Hyderabad District Commission Holds Amazon And 3rd-Party Seller For Delivery Of Wrong Product And Failure To Return

The District Consumer Disputes Redressal Commission-I, Hyderabad (Telangana) bench comprising Mrs B. Uma Venkata Subba Lakshmi (President), Mrs C. Lakshmi Prasanna (Member) and Mr B. Raja Reddy (Member) held Amazon and Appario Retail Private Limited, a listed 3rd-party seller liable for delivery and subsequent failure to return a smartwatch. The District Commission held that...

Failure To Provide Essential Spare Parts, Coercing For Replacement, Ernakulam District Commission Holds Samsung Electronics Liable For Restrictive Trade Practice

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Shri D.B. Binu (President), Shri. V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held Samsung India Electronics Private Limited liable for unfair trade practices for its failure to provide spare parts of its products in the market, thereby carrying a restrictive trade practice and...

Negligently Processed Refund In A Third-Party's Account, Rohtak District Commission Holds Snapdeal Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission, Rohtak (Haryana) bench comprising Nagender Singh Kadian (President), Mrs Tripti Pannu (Member) and Sh. Vijender Singh (Mmeber) held Snapdeal liable for deficiency in service for their failure to refund the purchase amount of a returned product in the designated account. The District Commission noted that Snapdeal negligently processed...

Shimla District Commission Holds MakeMyTrip And Its Relationship Manager Liable For Retention Of Amount Of A Cancelled Trip Due To Covid-19

The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr. Baldev Singh (President) and Ms Yogita Dutta (Mmeber) held MakeMyTrip India Pvt. Ltd. and its Relationship Manager liable for unfair trade practice and deficiency in service for their failure to refund the entire amount of a booked trip which was cancelled due to the Covid-19...

Chandigarh District Commission Holds AJIO And Reliance Retail Liable For Charging More Than The Product's MRP

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Reliance Retail Limited and its lifestyle brand, AJIO liable for deficiency in service and unfair trade practices for selling and delivering a laptop briefcase over its original MRP. Facts of...

Bangalore District Commission Holds Reliance Retail Liable For Cancelling Scheduled Return Of Wrongly Delivered Product, Orders Refund & Compensation

The Bangalore Urban-II Additional District Consumer Disputes Redressal Commission (Karnataka) bench comprising Sri Vijaykumar M. Pawale (President), Sri B. Devaraju (Member) and Smt. V. Anuradha (Member) held Reliance Retail Limited liable for deficiency in service for cancelling the return request of the wrong product after it voluntarily acknowledged its fault and agreed to...

Kerala Consumer Commission Orders ₹1.05 Lakh Compensation For Delivery Of 2017 Model Honda Motorcycle To Customer Who Bought 2018 Model

The Ernakulam District Consumer Disputes Redressal Commission recently held M/S Arya Bhangy Motors liable for deficiency in service and unfair trade practice for providing a 2017 model Honda Unicorn motorcycle with bent chassis and instability to a customer who had specifically requested the 2018 model. The Bench comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia...

Kerala Consumer Commission Orders 40K Compensation For Guest Who Suffered From Food Poisoning After Eating At Wedding Reception

The District Consumer Disputes Redressal Commission at Ernakulam recently directed a food catering service to pay a compensation of Rs. 40,000/- to a complainant who got afflicted with food poisoning, after consuming unsafe food served at a wedding reception. The Bench comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N. found that the complainant endured...

Delay Beyond 30-Day Statutory Period In Filing Written Statement, Review Application Cannot Be Condoned: Delhi State Consumer Commission

In a bid to ensure strict compliance of statutorily prescribed timelines, the Delhi State Consumer Disputes Redressal Commission recently rejected an argument that the limitation period of 30 days for filing a written statement in a consumer complaint commences from the receipt of notice accompanied by the complaint, and not merely the receipt of notice.The Bench comprising Justice Sangita Dhingra Sehgal and Judicial Member Pinki relied on the Apex Court decision in New India Assurance Company...