Consumer Cases
Consumer Cases Weekly Round-Up: 11th to 17th December 2023
State Consumer Disputes Redressal Commission, Madhya Pradesh Railways Not Liable For Theft Incidents, Passengers Must Be Vigilant, M.P. State Commission Allows Western-Central Railways' Appeal Case Title: Western Central Railway Division Vs Rajendra Kumar Agrawal & Another The State Consumer Disputes Redressal Commission, Madhya Pradesh allowed an appeal filed by the...
Vishakhapatnam District Commission Holds Whirlpool India And Reliance Retail Liable For Selling And Failing To Refund/Replace Defective Refrigerator
The District Consumer Disputes Redressal Commission-I, Vishakhapatnam (Andhra Pradesh) bench comprising Smt. D. Gudla Tanuja (President), Sri Varri Krishna Murthy (Member) and Smt. Rahimunnisa Begum (Member) held Whirlpool India Limited and Reliance Retail Limited liable for the sale of a defective refrigerator and their subsequent failure to resolve the defects or replace it within...
Vishakhapatnam District Commission Holds Panasonic India And Its Retailer Liable For Failure To Resolve Issues With Newly Bought LED TV
The District Consumer Disputes Redressal Commission-I, Vishakhapatnam (Andhra Pradesh) bench comprising Smt. Dr. Gudla Tanuja (President), Sri Varri Krishna Murthy (Member) and Ms Rahimunnisa Begum (Member) held Panasonic India and its retailer, Sri Sai Ganesh Enterprises liable for deficiency in service for their collective failure to resolve the issues with a newly bought...
Car Stolen From Valet Parking, North Chennai District Commission Holds Deccan's Park Hotel Liable For Negligence
The District Consumer Disputes Redressal Commission, North Chennai (Tamil Nadu) bench comprising of G. Vinobha (President), V. Ramamurthy (Member) and V. Ramamurthy (Member) held Deccan's Park Hotel liable for deficiency in service for negligence and failure to exercise reasonable care in providing valet parking services which subsequently led to stealing of vehicles from...
Krishna District Commission Holds Fedex Liable For Failure To Deliver Promised Urgent Shipment Within 10 Days, Orders Refund, Rs. 15k Compensation
The District Consumer Disputes Redressal Commission-II, Vijayawada, Krishna (Andhra Pradesh) bench comprising Sri Chiranjeevi Nelapudi (President), K. Sasi Kala (Member) and A. Venkata Ramana (Member) held FedEx courier services liable for failure to deliver the Complainant's shipment to Luxembourg which was urgently required by his employer. FedEx promised that the shipment would...
East Delhi District Commission Holds Max Fashion Liable For Charging For A Carry Bag Without Informing Buyer
The District Consumer Disputes Redressal Commission, East Delhi bench comprising Sukhvir Singh Malhotra (President), Ravi Kumar (Member) and Ms Rashmi Bansal (Member) held Max Fashion liable for charging Rs. 7 on a carry bag without giving prior intimation to the buyer. The District Commission emphasized that imposing such charges at the time of payment not only causes...
Vishakhapatnam Commission Holds Apollo Hospitals Liable For Not Charging CGHS Rates
The District Consumer Disputes Redressal Commission-I, Vishakhapatnam (Andhra Pradesh) bench comprising Smt Dr Gudla Tanuja (President) and Sri Varri Krishna (Member) held Apollo Hospitals liable for providing treatment at an exceeding rate and subsequently failing to refund the excessive amount on finding out that the patient was a former Gazetted Officer in the Indian Navy who...
Inferior Hair Products Led To Partial Baldness, Vishakhapatnam District Commission Holds Vedix Customised Ayurvedic Liable For Misleading Advertising
The District Consumer Disputes Redressal Commission-II, Vishakhapatnam (Andhra Pradesh) bench comprising Smt G Venkateswari (President), Smt. P. Vijaya Durga (Member) and Sri Karaka Ramana Babu (Member) held Vedix Customized Ayurvedic liable for selling inferior quality hair oil, serum and shampoo which led to a partial baldness of the Complainant. The District Commission...
Bhiwani District Commission Holds Mahira Group Developers Liable For Failure To Refund Amount After Missing Complainant's Name From List Of Allottees
The District Consumer Disputes Redressal Commission, Bhiwani (Haryana) bench comprising Mrs Saroj Bala Bohra (Presiding Member) and Ms Shashi Kiran Panwar (Member) held Mahira Group, a developer based in Gurugram, liable for deficiency of service for its failure to process the Complainant's refund even after her name was absent from the list of allottees. Brief...
Kerala Consumer Commission Directs Adventure Resort To Pay ₹1.99 Cr Compensation To Parents Of Deceased Employees Who Drowned In Its Pool
The District Consumer Disputes Redressal Commission, Ernakulam on Saturday directed Karandi Valley Adventure and Agro Tourism Resort, Pune to pay a compensation of Rs. 1.99 Crore to the parents of two employed youngsters who drowned in a pool at the resort in 2020. The Bench comprising President D.B. Binu, and Members V. Ramachandran and Sreevidhia T.N. found that the resort had failed to...
Bhiwani District Commission Holds Shanta IVF Clinic Liable For Failure To Initiate Surrogacy Programme And Refund Initial Payment Collected From Complainant
The District Consumer Disputes Redressal Commission, Bhiwani (Haryana) bench comprising Mrs Saroj Bala Bohra (Presiding Member) and Ms Sashi Kiran Panwar (Member) held Shanta IVF Centre liable for deficiency in service for failure to initiate the surrogacy programme, as promised, even after taking initial consideration of Rs. 6,50,000/- from the Complainant. It also failed to...
Bikaner District Commission Holds North Western Railway Liable For Deficiency In Service For Overloading 3rd AC Train Coach
The District Consumer Disputes Redressal Commission, Bikaner (Rajasthan) bench comprising Shri Din Dayal Prajapat (President)m Shri Pukhraj Joshi (Member) and Smt. Madhulika Aacharya (Member) held North Western Railways liable for overloading the train which caused severe discomfort to the Complainant and his family. The reserved train coach was full of people sleeping on the floor...