Shimla District Commission Holds U.P. State Road Transport Corporation Liable For Sudden Cancellation Of Bus Ticket And Delayed Refund, Awards Rs. 6k Compensation

The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr Baldev Singh (President), Yogita Dutta (Member) and Jagdev Singh Raitka (Member) held Uttar Pradesh Road Transport Corporation liable for deficiency in service for sudden cancellation of bus ticket of the aggrieved passenger and his family. The Transport Corporation not only failed to...

Consumer Commission Not A Forum For Matters Involving Serious Allegations Of Fraud, Forgery Etc. Shimla District Commission

The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr Baldev Singh (President), Ms Yogita Dutta (Member), and Mr Jagdev Singh Raitka (Member), dismissed a consumer complaint on account of it involving serious allegations of fraud, forgery, and cheating. The District Commission held that a consumer commission is unsuited for such matters...

Panipat Commission Holds Axis Bank Liable For Delaying Release Of Fixed Deposit After Maturity Date

The Panipat District Consumer Disputes Redressal Commission bench comprising of Dr. RK Dogra (President) and Dr. Suman Singh (Member) held Axis Bank liable of deficiency of service for not releasing the Fixed Deposit of Rs 1.4 Lacs to the complainant, even after the maturity date.Brief Facts:M/s Sidharath Wollen Mills (“Complainant”), a business based in Panipat, ordered Viscose...

Consumer Receives 1.5GB Instead Of Promised 2GB Daily Data On Rs. 479 Recharge: Ernakulum District Commission Directs Vodafone To Pay Rs. 10,000 Compensation

The Ernakulam District Consumer Disputes Redressal Commission, presided by Mrs. Ravi Susha with Mrs. Moly Kutty Mathew and Mr. Sajeesh K.P as members, has allowed a consumer complaint against Vodafone Idea Ltd. The dispute was regarding a prepaid recharge made by a consumer. The consumer had purchased a recharge plan for Rs. 479/-, with the expectation of receiving 2GB of data daily for 56...

Kerala Consumer Forum Imposes Rs.35K Cost On Shop Owner For Charging Customers Rs.35 Above MRP On Ladies Garment

In a significant decision, the Consumer Disputes Redressal Commission at Thrissur invoked Section 14(1) (hb) of the Consumer Protection Act,1986 to direct an inner wear garments shop to pay an amount of Rs. 20,000/- to the Legal Benefit Fund (LBF) maintained at Registry of the Commission, towards reparation for the loss and injury inflicted on a large number of consumers who are not...

Consumer Cases Monthly Round-Up: October 2023

Supreme Court Consumer Disputes Are Non-Arbitrable, Consumers Can't Be Compelled Into Arbitration: Supreme Court Case Title: M. Hemalatha Devi & Ors V. B. Udayasri, Civil Appeal Nos.6500-6501 of 2023, Citation: 2023 LiveLaw (SC) 902 The Supreme Court recently held that consumer disputes are non-arbitrable disputes and that a party cannot be compelled into arbitration just...

'Deficiency In Service': Kerala Consumer Court Orders Builder To Compensate Naval Captain Who Lost Home Following Maradu Flat Demolition

The District Consumer Disputes Redressal Commission at Ernakulam on Monday ordered the construction company, M/S Holyfaith Builders & Developers Pvt. Ltd., to pay compensation to a Naval Captain who lost his housing following the demolition of Holyfaith H2O apartments in Maradu, in pursuance of the Apex Court decision.The Bench comprising President D.B. Binu and Members V. Ramachandran...

Defective Rubber Saplings; Kollam District Commission Directs Nursey To Refund, Awards Rs 50,000 Compensation To Farmer

The Kollam District Consumer Disputes Redressal Commission, presided by Smt. S.K. Sreela with Smt. S. Sandhya Rani and Mr. Stanley Harold as members, allowed a consumer complaint filed by a senior citizen farmer against a Rubber Nursery. The farmer initially requested 225 rubber saplings of a specific variety but received defective ones. It was later discovered that some of the...

Rewari District Commission Holds Vishal Mega Mart Liable For Deficiency In Service For Failure To Return Trousers

The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Sanjay Kumar Khanduja (President) and Rajender Parshad (Member) held Vishal Mega Mart liable for deficiency of service for failure to return a couple of trousers after providing an assurance and a credit note to their customer. Vishal Mega Mart and its officials neither returned the trousers...

Charging In Excess Of MRP Amounts To Deficiency In Service, Ludhiana District Commission Holds Cell Cafe Liable

Recently, the District Consumer Disputes Redressal Commission, Ludhiana, Punjab bench comprising of Sanjeev Batra (President), Jaswinder Singh (Member) and Monika Bhagat (Member) held liable a phone seller in Ludhiana of deficiency in service and unfair trade practice for overcharging in excess of MRP for an iPhone purchased by the complainant. Brief...

Malfunctioning In Newly Bought Refrigerator, Hyderabad-III District Commission Orders LG Electronics To Refund Amount, Pay Compensation

The District Consumer Disputes Redressal Commission-III Hyderabad bench comprising Ram Gopal Reddy (President), J Shyamala (Member) and R Narayan Reddy (Member) held LG Electronics liable for deficiency in service for selling a refrigerator which malfunctioned shortly after the Complainant bought it. The problem persisted even after technicians supposedly repaired it on...

'Significance Of Passengers' Time Undeniable': Kerala Consumer Forum Awards Rs. 60K Compensation To Passenger Affected By 13 Hrs Delay Of Train

The Ernakulam District Consumer Disputes Redressal Commission recently ordered the Southern Railway to compensate a passenger for the inconvenience caused to him by the 13-hour delay of the Chennai-Alleppey Express. The Bench comprising President D.B. Binu and Members Ramachandran V and Sreevidhia T.N observed that despite being a significant Public Sector Undertaking, the Indian Railways...