Consumer Cases
Issues With TV, Failure To Resolve, Ernakulam District Commission Directs TCL And Seller To Refund/Replace, Pay Compensation
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Shri D.B. Binu (President), Shri V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held TCL and M/s MyG Paravur (Seller) liable for unfair trade practice for failure to resolve the issues with the 32-inch television within the warranty period. The District Commission ordered them to...
Chandigarh District Commission Holds Audi Gurugram And Kanish Motor Liable For Charging For Replaced Parts Covered Under Warranty
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President) and Mrs Surjeet Kaur (Member) held Audi, Gurugram and Kanish Motor Private Limited for charging for replaced parts covered under the warranty scheme, while servicing the car. The District Commission ordered them to refund the extra amount, and pay Rs....
North Delhi District Commission Holds Lenovo India Liable For Failure To Provide Laptop Service At Buyer's Location During Pandemic
The District Consumer Disputes Redressal Commission-I, North Delhi (Delhi) bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Lenovo India Pvt. Ltd. for failure to provide service to the Complainant at his location during the Covid-19 pandemic. The District Commission remarked that Lenovo should have...
Hisar District Commission Holds Lloyd Electric And Its Seller Liable For Selling Defective AC And Failing To Rectify Issues
The District Consumer Disputes Redressal Commission, Hisar (Haryana) bench comprising Shri Jagdeep Singh (President), Mrs Rajni Goyat (Member) and Dr Amita Aggarwal (Member) held Lloyd Electric and Eng. Ltd. and its seller, Deendayal Electronics liable for deficiency in service for selling an AC with a manufacturing defect and subsequently failing to resolve the same. They were directed...
North Delhi District Commission Holds PNB Liable For Violating RBI Guidelines On Reversal Of Unauthorised Transaction
The District Consumer Disputes Redressal Commission-I, North Delhi (Delhi) bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Punjab National Bank liable for its failure to reverse the amount in the Complainant's bank account which had been debited in an unauthorised manner. The District Commission held that the...
Cuttack District Commission Holds Apollo Hospitals Liable For Non-Disclosure Of Estimated Treatment Expenses
The District Consumer Disputes Redressal Commission, Cuttack (Odisha) bench comprising Sri Debashish Nayak (President) and Sri Sibananda Mohanty (Member) held Apollo Hospitals Enterprise Ltd. liable for non-disclosure of estimate costs to the family members of the patient. The District Commission reiterated the duty of medical institutions to maintain transparency in providing...
Kangra District Commission Holds Shopsizo.com And Nimbus Post Liable For Non-Compliance Of E-Commerce Rules, 2020
The District Consumer Disputes Redressal Commission, Kangra, Himachal Pradesh bench comprising Mr Hemanshu Mishra (President), Ms Arti Sood (Member) and Shri Narayan Thakur (Member) held an online shopping site, Shopsizo.com and its facilitator, Nimbus Post liable for failure to display mandatory information, as required under the E-Commerce Rules, 2020. Both were directed to file...
Highway Tolls Can't Be Waived On The Basis That Driver Had To Wait At Toll Plaza For Certain Minutes, Bhiwani District Commission Dismisses Complaint Against NHAI
The District Consumer Disputes Redressal Commission, Bhiwani (Haryana) bench comprising Mrs Saroj Bala Bohra (Presiding Member) and Ms Shashi Kiran Panwar (Member) dismissed a complaint filed by the Complainant who claimed that the NHAI cannot charge for toll if the waiting time of the vehicle at the toll plaza exceeds 2.5 minutes. The District Commission held that the basis of...
North-East Delhi District Commission Holds OYO Rooms And Goibibo Liable For Deficiency In Service, Orders To Pay Rs. 1 Lakh Each Compensation
The District Consumer Disputes Redressal Commission, North-East Delhi bench comprising Surinder Kumar Sharma (President), Anil Kumar Bamba (Member) and Adarsh Nain (Member) held OYO Rooms Ltd. and Goibibo Web Pvt Ltd. liable for deficiency in service for failure to ensure allocation of rooms to the Complainant and her family upon reaching the selected hotel, despite confirmation...
Consumer Commissions Not Fit For Cases With Disputed Facts, West Delhi Commission Dismisses Complaint Against Tata Play
The District Consumer Disputes Redressal Commission, West Delhi bench comprising Ms Sonica Mehrotra (President), Ms Richa Jindal (Member) and Mr Anil Kumar Koushal (Member) dismissed a complaint against TATA Play on account of disputed facts which could not be deciphered in the summary proceedings undertaken under the Consumer Protection Act, 2019. The District Commission reiterated...
Chandigarh Consumer Commission Holds Vistara Airlines And IRCTC Liable For Unjust Cancellation Charges During COVID-19
The Chandigarh District Consumer Disputes Redressal Commission - I presided by Shri Pawanjeet Singh along with Mrs. Surjeet Kaur and Mr. Suresh Kumar Sardana has allowed a consumer complaint against Vistara Airlines and IRCTC (India Railway Catering and Tourism Corporation) for not refunding the cancellation charges deducted from a booking made during the COVID-19 pandemic. The...
Wrongful Denial Of Insurance Claim, East Delhi District Commission Holds HDFC ERGO Gen. Insurance Co. Liable
The District Consumer Disputes Redressal Commission, East Delhi (Delhi) bench comprising Sukhvir Singh Malhotra (President), Ravi Kumar (Member) and Ms Rashmi Bansal (Member) held HDFC ERGO General Insurance Company Ltd. liable for denying a valid insurance claim, citing reasons which were not informed to the Complainant at the time of availing the policy. Further, the...