Bangalore District Commission Holds Axis Bank Liable For Releasing Funds Without Proper Verification

The Bangalore Urban-II Additional District Consumer Disputes Redressal Commission bench comprising Sri B. Devaraju (President) and Smt. V. Anuradha (Member) held Axis Bank liable for transferring the complainant’s loan amount without his explicit instruction to do so. The loan, totalling Rs. 38 Lakhs, pertained to two residential flats for which Axis Bank transferred Rs. 3.82 lakhs to...

Hisar District Commission Orders Havells To Refund And Compensate For Failure To Repair Defective Air Oven

The District Consumer Disputes Redressal Commission, Hisar bench comprising of Jagdeep Singh (President), Rajni Goyat (Member) and Dr. Amita Agarwal (Member) held Havells India liable of deficiency in service for not adequately responding to the complainant’s numerous attempts to seeking resolution to the defective Air Oven even though the product was under warranty period. The...

Misuse Of Consumer Protection Act Can’t Be Allowed, Namakkal District Commission Imposes Rs. 20k Penalty On The Complainant For Filing Vexatious Complaint

Recently, the District Consumer Disputes Redressal Commission, Namakkal bench comprising of Dr Thiru v. Ramaraj (President) and Thiru A.S. Rathinasamy (Member) imposed Rs. 20,000/- fine on the complainant for filing a vexatious complaint against the Sub-Post Master, Namakkal. The bench emphasized that such misuse could hinder the very purpose of the Consumer Protection Act, which is...

Bengaluru District Commission Holds VIBES Healthcare Liable For Imposing One-Sided T&C On Customer For Anti-Obesity Treatment

The Bengaluru-IV Additional District Consumer Disputes Redressal Commission bench comprising Rarnachandra (President), H.N. Shrinidi (Member) and Nandini H Kumbhar (Member) held VIBES Healthcare Ltd. liable for not refunding the security deposit of Rs 40,000 after the complainant experienced severe pain due to health issues post Bariatric Sleeve Surgery sessions. The bench ordered Vibes...

Delivery Of Defective Cooler Bought Online, Hazaribag District Commission Holds Crompton Greaves Ltd. Liable For Refund And Compensation

The District Consumer Disputes Redressal Commission, Hazaribag bench comprising of Kumar Shukla (President), Anita Bala (Member) and Prem Kumar Singh (Member) held Crompton Greaves Consumer Electrical Ltd. liable for deficiency in service for selling and delivering a defective and non-functional cooler to the complainant who ordered the cooler online. Brief Facts:...

Consumer Cases Weekly Round-Up: 9th October 2023 to 15th October 2023

National Consumer Disputes Redressal Commission NCDRC Orders Haryana Transport Department To Pay Compensation For Its Failure To Prevent Smoking Inside Public Buses The National Consumer Disputes Redressal Commission (“NCDRC”) bench comprising Dr Inder Jit Singh (Presiding Member) directed the Haryana State Transport Department to take appropriate measures to stop the menace...

Consumer Disputes Are Non-Arbitrable, Consumers Can't Be Compelled Into Arbitration : Supreme Court

The Supreme Court recently held that consumer disputes are non arbitrable disputes and a party cannot be compelled into arbitration just because they are a signatory to an arbitration agreement. A bench of Justice Sanjay Kishan Kaul and Justice Sudhanshu Dhulia observed that the Consumer Protection Act is a piece of welfare legislation with the primary purpose of protecting the interest of...

Services Rendered For Commercial Purposes Cannot Be Entertained, NCDRC Allows LG Electronics’ Appeal

The National Consumer Disputes Redressal Commission (NCDRC), consisting of Sudip Ahluwalia and AVM J. Rajendra, ruled in favor of LG Electronics in their appeal against Shree Jagannath Hospital and Research Centre. The hospital had contracted LG Electronics to install a Multi Power System in their theater, but the installation did not occur as planned. The hospital filed a...

NCDRC Dismisses Complaint Against Lala Lajpat Rai Memorial Medical College For Alleged Failure Of Premature Screening Of A 3-Week-Old Child

The NCDRC bench comprising A.P. Sahi (President) and Dr. Sadhna Shaker (Member) cleared all allegations against Dr. Amit Upadhyay of Lala Lajpat Rai Memorial Medical College for the alleged failure of Retinopathy or premature screening of a 3-week-old baby. The NCDRC relied on various inquiry and departmental reports and other circumstantial evidence to hold that the doctor and the...

Price Hike In Holiday Package After First Instalment, South Goa District Commission Holds MakeMyTrip India Liable For Unfair Trade Practices

The South Goa Consumer Disputes Redressal Commission bench comprising of Sanjay M. Chodankar (President) and Nelly H. Pereira e D’Silva (Member) held MakeMyTrip liable of unfair trade practices for increasing the price of the holiday package by Rs 72k after the complainant had paid one installment of the same. The bench noted that this led to complainant ultimately cancelling the...

Hyundai Car Catches Fire While Driving, Hassan District Commission Holds Hyundai India, Its Seller And Showroom Liable

The Hassan District Consumer Dispute Redressal Commission bench comprising of Chanchala CM (President), HV Mahadev (Member) and Anupama R (Member) held Hyundai India and its authorised dealer liable for deficiency in service and unfair trade practices for selling a car with manufacturing defect which subsequently led to car catching fire while the complainant was travelling....

NCDRC Sets Aside State Commission’ Order Directing Mercedes To Replace The Car

The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra along with AVM J. Rajindra as a member, recently allowed Mercedes Benz India Pvt. Ltd.'s appeal against a State Commission's order. The State Commission had directed Mercedes to replace a defective car with a similar model or refund the purchase price, and pay interest to the consumer who complained...