Consumer Cases
Railways Not Liable For Theft Incidents, Passengers Must Be Vigilant, M.P. State Commission Allows Western-Central Railways' Appeal
The State Consumer Disputes Redressal Commission, Madhya Pradesh allowed an appeal filed by the Western Central Railway Division, Jabalpur against a passenger who alleged theft of his belongings while travelling on the train. The State Commission held that the Railways cannot be held responsible for the stolen luggage when the Complainant himself wasn't...
Mere Error In Quoting Section Of Appeal Does Not Invalidate Substance Of Matter, West Bengal State Commission Remands Matter Back To District Commission
The Siliguri Circuit bench of the West Bengal State Consumer Disputes Redressal Commission comprising Mr Kundan Kumar Kumai (Presiding Member) and Mr Swapan Kumar Das (Member) allowed an appeal filed by the Railway Managers of Eastern Railway. Originally, their written version was not accepted by the District Commission because they failed to file it within 45 days. While extending...
Disconnection Of Agricultural Power Supply, Kerala State Electricity Board Should Pay 2.5 Lakh Compensation: Thrissur Consumer Commission
The Thrissur Consumer Disputes Redressal Commission presided by Sri. C.T. Sabu along with Smt. Sreeja S. and Sri. Ram Mohan R. (Members) partly allowed a consumer complaint against Kerala State Electricity Board for issues related to disconnection of power supply to an agricultural connection. The commission found that despite the complainant clearing arrears and following instructions...
Failure To Mention The Manufacturer's Name On The Invoice Is A Significant Lapse In Complying With Trade Practice Standards And Consumer Protection; Ernakulam District Commission
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Mr. D.B. Binu (President), Mr. Ramachandran (Member) and Mrs. Sreevidhia T.N. (Member), ruled that the failure to issue a proper bill or cash memo, as mandated by Section 2(47) of the Consumer Protection Act, 2019, and the Consumer Protection (General) Rules, 2020, is considered an unfair trade...
Deficiency In The Builder's Service Is Established If Possession Is Not Provided Within 42 Or 48 Months, Delhi State Commission
The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal (President) and Ms. Pinki (Member) stated that when dealing with builder services lacking a defined timeframe, a reasonable duration for fulfilling the contract under the Indian Contract Act 1872 falls within 24 to 48 months. The bench further argues that the complainants cannot...
Deficiency In Hair Treatment Service, An Health Care Service Still Covered Under Amended Consumer Protection Act., Delhi State Commission
The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal (President) and Ms. Pinki (Member) dismissed an appeal challenging the validity of 'healthcare' services being included in the ambit of 'services' under Section 2(42) of the Consumer Protection Act, 2019. Brief Facts of the Case The complainant sought the Metamorphosis hair...
Delhi State Commission Holds BPTP Builders Liable For Deficiency In Service
The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal(President) and Ms. Pinki (Member) held the Opposite Party as deficient in providing its services to the Complainant for failing to hand over the possession of the flat within a reasonable time period. Brief Facts of the Case The complainant, receiving an Allotment Letter, booked...
Delhi State Consumer Disputes Redressal Commission Holds Postal Department Liable For Deficiency Of Service
The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal(President) and Ms. Pinki (Member) rejected the arguments of respondent based on Section 6 of the Indian Post Office Act, 1898 in light of allegations of negligence. The bench further highlighted that if an addressee of the letter can reasonably demonstrate the likelihood...
Jalandhar District Commission Upholds Nominee's Rights In The Event Of FD Depositor's Death, Directs Yes Bank To Disburse Amount, Pay Compensation
The District Consumer Disputes Redressal Commission, Jalandhar, Punjab bench comprising Harveen Bhardwaj (President) and Jaswant Singh Dhillon (Member) held Yes Bank liable for repudiating the valid claim made by the nominee son of the FD depositor who had died. The District Commission cited provisions of the Banking Regulation Act and the Banking Companies (Nomination) Rules to...
Consumer Cases Weekly Round-Up: 4th December 2023 - 10th December, 2023
National Consumer Disputes Redressal Commission (NCDRC) Delay In Construction And Delivery Of Flat, NCDRC Directs DK Reality To Refund Amount With Interest Case Title: Amresh Pednekar vs. D.K. Realty (India) Pvt. Ltd. The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Ram Maurya along with Dr. Inder Jit Singh as a member, partly allowed...
West Godavari District Commission Holds Eluru Municipal Corporation Liable For Demanding Water Tax Even After Disconnecting Tap Supply
The District Consumer Disputes Redressal Commission, West Godavari, Eluru (Andhra Pradesh) bench comprising Sri D. Kodanda Rama Murthy (President), Sri S. Suresh Kumar (Member) and Smt. K.S.N. Lakshmi (Member) held Eluru Municipal Corporation and its Revenue Officer liable for deficiency in service and failure to verify its records. The authorities continued to send demand notices to...
East Delhi District Commission Holds Niva Bupa Health Insurance Co. Liable For For Deficiency In Service
The District Consumer Disputes Redressal Commission, East Delhi (Delhi) bench comprising Sukhvir Singh Malhotra (President), Ravi Kumar (Member) and Ms Rashmi Bansal (Member) held Niva Bupa Health Insurance Company Limited liable for deficiency in service for failure to disburse full insurance amount claimed after presenting all the important documents such as hospital bills...