Bihar State Commission Awards Additional Remedies To Passengers Robbed And Stabbed On Train, Railways Liable For Failure To Protect Lives Of Passengers

The Bihar State Consumer Disputes Redressal Commission bench comprising Mr Justice Sanjay Kumar (President), Mr Ram Prawesh Das (Member) and Md Shamim Akhtar (Member) held the Railways Board, East-Central Railways and the Divisional Rail Manager of the Samastipur Division liable for failure to protect the lives of the passengers. The passengers were robbed, hit and stabbed when the...

Can't Force Patients To Buy Medicines Only From Hospital's Pharmacy, Tamil Nadu Commission's Circuit Bench Holds Joseph Hospital And Doctor Liable

The Circuit bench of the Tamil Nadu State Consumer Disputes Redressal Commission, Madurai led by Thiru S. Karuppiah (Presiding Judicial Member) held Joseph Hospital, Tirunelveli (Tamil Nadu) and its doctor liable for unfair trade practice and deficiency in service. The patient was coerced into buying expensive and extra medicines from the Hospital's pharmacy only. Further, she was...

Failure To Replace Or Refund Amount For Defective Dishwasher Bengaluru Commission Holds LG Electronics And Its Seller Liable

The III Additional District Consumer Disputes Redressal Commission, Bengaluru bench comprising Sri Shivarama K (President), Sri Chandrashekar S. Noola (Member) and Smt. Rekha Sayannavar (Member) held LG Electronics India Pvt. Ltd. and its authorized seller, Girias Investment (P) Ltd. liable for deficiency in service and unfair trade practices for their failure to replace or refund...

Bengaluru District Commission Holds MakeMyTrip Liable For Failure To Refund Unfinished Transaction Amount, Orders Refund, Compensation And Litigation Costs

The District Consumer Disputes Redressal Commission, Bengaluru bench comprising Sri Ramachandra M.S. (President), Sri H.N. Shrinidhi (Member) and Smt. Nandini H Kumbhar (Member) held MakeMyTrip India Pvt. Ltd. liable for deficiency in service for its failure to refund the unfinished transaction amount of Rs. 44,086/-, despite multiple attempts at resolution made by the...

Non-Appearance In The Proceedings, Despite Acknowledging The Legal Notice, Is An Admission Of The Allegations: Ernakulam District Commission

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Mr. D.B. Binu (President), Mr. Ramachandran (Member) and Mrs. Sreevidhia T.N. (Member) provided relief to the complainants in an ex-parte case asserting that the absence of the first opposite party, along with their failure to challenge the complainants' claims, indicated an implicit acknowledgment...

Hyderabad Commission Holds Ola Electric Tech. Liable For Failure To Deliver Scooter Of The Same Colour As Requested

The District Consumer Disputes Redressal Commission-I, Hyderabad (Telangana) bench comprising Mrs B. Uma Venkata Subba Lakshmi (President), Mrs C. Lakhsmi Prasanna (Member) and Mr B. Raja Reddy (Member) held Ola Electric Technologies Private Limited liable for delivering a wrong-coloured scooter twice to the Complainant. Despite several attempts at communication and resolution,...

The Late Arrival of Trains Without Justifiable Reasons Places Liability On The Railway Authorities: Ernakulam District Commission

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Mr. D.B. Binu (President), Mr. Ramachandran (Member) and Mrs. Sreevidhia T.N. (Member) stated that the passengers have the right to timely and quality services and shouldn't be subject to the whims of the administration. It was further asserted that the Railways must provide valid reasons for...

South Mumbai District Commission Holds Blinkit Liable For Failure To Refund Price For Undelivered Grocery Item

The South Mumbai District Consumer Disputes Redressal Commission (Maharashtra) bench comprising Shri Pradeep G. Kadu (President), Smt. S.A. Petkar (Member) and Smt. G.M. Kapse (Member) held Blinkit liable for failure to refund the cost price of an undelivered grocery item. The District Commission directed Blinkit to refund the amount, and pay Rs. 5000/- as compensation and Rs....

Regulating Dark Patterns; A Step to Fortify Consumer Autonomy?

On 30th November, 2023, the Central Consumer Protection Authority (“CCPA”) notified guidelines for the prevention and regulation of dark patterns (“Guidelines”) fortifying consumers' interest. The growing reliance on e-commerce platforms surpassing traditional marketplaces urged the country's top consumer watchdog to establish guidelines protecting consumer interests online. An average consumer would have come across that red-blinking line saying, “hurry up! only few left” or...

Hyderabad District Commission Holds Amazon And 3rd-Party Seller For Delivery Of Wrong Product And Failure To Return

The District Consumer Disputes Redressal Commission-I, Hyderabad (Telangana) bench comprising Mrs B. Uma Venkata Subba Lakshmi (President), Mrs C. Lakshmi Prasanna (Member) and Mr B. Raja Reddy (Member) held Amazon and Appario Retail Private Limited, a listed 3rd-party seller liable for delivery and subsequent failure to return a smartwatch. The District Commission held that...

Failure To Provide Essential Spare Parts, Coercing For Replacement, Ernakulam District Commission Holds Samsung Electronics Liable For Restrictive Trade Practice

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Shri D.B. Binu (President), Shri. V. Ramachandran (Member) and Smt. Sreevidhia T.N. (Member) held Samsung India Electronics Private Limited liable for unfair trade practices for its failure to provide spare parts of its products in the market, thereby carrying a restrictive trade practice and...

Negligently Processed Refund In A Third-Party's Account, Rohtak District Commission Holds Snapdeal Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission, Rohtak (Haryana) bench comprising Nagender Singh Kadian (President), Mrs Tripti Pannu (Member) and Sh. Vijender Singh (Mmeber) held Snapdeal liable for deficiency in service for their failure to refund the purchase amount of a returned product in the designated account. The District Commission noted that Snapdeal negligently processed...